Operations Lead - US Shift

About the Role

Operations Lead

Key Responsibilities

A.) Performance Monitoring & Reporting

• Track and improve

  Teacher Attendance Rate

  and

  Student Attendance Rate

  to ensure consistent learning delivery.
• Monitor

  Churn Rate

  and design proactive interventions to retain students.
• Measure and enhance

  Customer Satisfaction Score (CSAT)

  and

  Net Promoter Score (NPS)

  .

B.) Operations Management

• Ensure timely

  Report & Certification Dispatch

  with zero errors.
• Manage

  Teacher Change Turnaround

  efficiently to minimize disruptions in learning.
• Optimize

  Issue Resolution Time

  , ensuring quick response and closure of operational or customer issues.

C.) Feedback and Continous Improvment

• Build and oversee

  Feedback Collection Coverage

  across students, teachers, and parents.
• Analyze operational data to identify gaps, trends, and improvement opportunities.
• Collaborate with cross-functional teams (Academic, Product, Sales, Customer Success) to drive excellence in processes.

D.) Team Leadership & Collaboration

• Supervise and support the operations team to achieve daily, weekly, and monthly targets.
• Implement SOPs, compliance checks, and best practices across all operational workflows.
• Act as a bridge between management, teachers, and students to ensure smooth coordination.

Qualifications & Requirenments

• Bachelors/Masters degree in Business Administration, Operations Management, or related field.
• Minimum

  3 years of experience

  in operations, preferably in

  edtech, education, or service-oriented industries

  .
• Strong analytical skills with expertise in operational KPIs and performance dashboards.
• Hands-on experience with CRM tools, LMS platforms, and reporting systems.
• Excellent communication, leadership, and problem-solving skills.
• Ability to work in a fast-paced, high-growth environment.

What we offer

• Opportunity to

  lead core operations

  in a fast-scaling education company.
• A collaborative culture that values efficiency, innovation, and continuous improvement.
• Professional growth through ownership of impactful KPIs and exposure to cross-functional leadership.
• A chance to directly influence the

  learning experience and satisfaction of students worldwide

  .

If you are driven by operational excellence and want to make a meaningful impact in the education sector, we would love to have you on our team.