Operations Lead

Operations Lead

Key Responsibilities

1. Team Build & Leadership

• Hire, onboard, and manage high-performing teams including area supervisors, field executives, hub leads, and control tower analysts.
• Define SOPs, SLAs, and safety standards; drive a culture of accountability and continuous improvement.
• Run structured performance reviews and regular cadence of daily/weekly operational huddles.

2. Collection Ecosystem (Multi-Channel)

• Plan and commission collection points (RVMs, QR/app/sound-box, manual booths) across priority clusters including

  urban centers, tourist hubs, HoReCa, schools, and panchayats

  .
• Monitor uptime, consumables, cash/DRS-value reconciliation, and incident management.

3. Reverse Pick-up & Line-Haul

• Design route plans, fleet capacity, cut-offs, and ensure smooth daily dispatch and recovery.
• Drive KPIs on on-time pick-ups, first-attempt success rates, route productivity, and cost/ton efficiency.

4. Sorting & Processing Centres

• Establish and operate hubs as

  mini-warehouses

  handling inbound QC, weighment, grading, baling, storage, and outbound logistics.
• Implement EHS compliance, 5S practices, shrinkage control, and throughput targets; manage shift adherence and audits.
  

5. Dispatch to Recyclers / Brand Partners

• Plan and schedule loads, optimize freight, ensure documentation and maintain

  digital chain-of-custody

  .
• Monitor recycler SLAs (turnaround, quality acceptance) and resolve exceptions effectively.

6. Vendors, Compliance & Stakeholder Management

• Contract and govern transporters, O&M partners, and collection agents with bonus/penalty frameworks.
• Collaborate with product and tech teams for device uptime, ticketing, dashboards, and process automation.

7. Control Tower & Reporting

• Set up live dashboards covering collection point uptime, pick-ups, hub throughput, shrinkage, and safety metrics.
• Lead operational reviews, publish RCA and corrective action trackers to ensure continuous improvement.

Qualifications

• 7–12 years of experience in

  high-density field operations

  (logistics/last-mile, FMCG RTM, waste/recycling, warehousing/device operations).
• Minimum 3 years of proven experience in

  building teams from zero to scale

  .
• Strong expertise in vendor contracting, governance, and cost optimization.
• Data-driven operator, proficient in Excel/Sheets (PowerBI/Tableau a plus).
• Familiarity with routing tools, ticketing systems, and operational dashboards.
• Proficiency in

  Malayalam

  is a strong advantage.

Core Competencies

• Ownership mindset

  with a strong bias for action, high standards, and frugal execution.

• Structured problem-solver

  with the ability to simplify complexity and resolve conflicts.

• Hands-on field leadership

  , comfortable with early starts, 6-day work weeks, and intra-state travel.

• Crisp communication

  and ability to influence stakeholders across teams and vendors.

Why Join Us?

state-wide sustainability initiative