Operations Internship

As a Customer Support Representative at Astrotalk, you will be responsible for handling customer questions through various channels such as email, chat, phone, or social media. Your role will involve walking customers through step-by-step solutions and escalating complex issues to the appropriate department. It is crucial to build positive relationships with customers by demonstrating empathy, patience, and professionalism. Your dedication to following up to ensure resolution and customer satisfaction will be key to your success. Key Responsibilities: - Handle customer questions via email, chat, phone, or social media. - Walk customers through step-by-step solutions or escalate complex issues to the appropriate department. - Build positive relationships with customers by being empathetic, patient, and professional. - Follow up to ensure resolution and customer satisfaction. Qualifications Required: - Excellent communication skills - Strong problem-solving abilities - Customer-oriented mindset - Ability to demonstrate empathy and patience Please note that Astrotalk is an online platform for astrology consultation where users can connect with astrologers over calls or chat to discuss various topics such as marriage, love life, career, or health.,