Operations I

Position Summary

Required Skill Set

• Primary point of contact for cases reported from users/technicians in US and Canada.
• Provide support for PCs, laptops, printers, cell phones, and tablets etc.
• Diagnoses and troubleshoots end user hardware issues and suggest required parts to the technicians
• Provide support to the technician on site with Servers, Printers, Monitors and POS parts
• Should be able to analyze email requests and respond promptly.
• Should be able to classify and prioritize cases as per severity.
• Assist teammates with identifying the impact of cases
• Take ownership of incidents that need immediate actions as per the knowledge base.
• Monitoring the queues/mailboxes at regular intervals and ensure the completion of task.
• Keeping affected business partners informed about any changes or impact due to outage
• Escalating the process as necessary per established escalation policies.
• Basic knowledge of computers.
• Excellent written and verbal communication Skills
• Ready to work in a 24*7 Environment
• Represent CompuCom in a professional manner and communicate effectively to stakeholders.
• Maintain the highest level of customer satisfaction by resolving all technical and non-technical issues and concerns.
  

Qualifications

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