Operations Head (Medanta Noida, Home Healthcare team)

About Medanta:

Over past 15+ years, Medanta has created an unrivalled impact in delivering world class multispeciality care to patients in India.

We have hospitals in Gurgaon (Delhi NCR), Lucknow, Patna, Indore & Ranchi. In addition, we have clinics in Defence Colony (South Delhi), Cybercity (Gurgaon), Subhash Chowk (Gurgaon), Golfcourse Road (Gurgaon) and at the Delhi Airports. Our latest addition is a multi-super specialty hospital in Noida (Delhi NCR). We further plan to scale up our existing facilities and also expand into few more geographical areas.

Medanta is constantly growing including launch of 'out-of-hospital' divisions which are comprehensive homecare services, pathology and pharmacy.

We are looking for a strong Operations Head for our Homecare team at Medanta Noida.

Job responsibilities:

1. Lead end-to-end home healthcare operations ensuring seamless service delivery and patient satisfaction
2. Oversee service renewals, timely collections, and client retention initiatives
3. Ensure compliance with healthcare regulations, quality standards, and internal audit requirements
4. Supervise vendor management process, inventory control, and medical equipment rentals/sales
5. Drive operational excellence through standardized processes and performance metrics
6. Lead, mentor, and review team performance to ensure high productivity and engagement
7. Monitor feedback and implement improvement plans for service quality and patient experience
8. Liaise with government bodies and corporate clients for service expansion and compliance
9. Ensure efficient management of corporate medical rooms and ambulance services