Operations Head / General Manager

Operations Head / General Manager (Operations),

Looking for a seasoned Operations Leader (GM Operations) with proven expertise in managing complex operations, driving profitability, and creating organizational excellence.

Key Responsibilities

Operations & P&L Management

Lead and oversee all departments (operations, marketing, finance, HR, sales, quality, and customer experience).

Ensure strong focus on financial performance, P&L management, cost control, and revenue growth.

Drive operational efficiencies and ensure the highest quality standards across functions.

Strategic Leadership & Growth

Develop and implement strategies to scale the brand while maintaining its luxury positioning.

Balance short-term goals with long-term growth vision.

Identify opportunities for process improvement, automation, and profitability enhancement.

People & Culture Leadership

Build and sustain a positive, high-performance culture where employees are motivated, engaged, and valued.

Champion initiatives that make the organization the best place to work.

Drive training, development, and leadership-building programs across levels.

Customer Experience & Service Orientation

Embed a customer-first approach across all departments.

Ensure world-class service standards in both retail and after-sales touchpoints.

Align customer experience with the luxury brand ethos.

Governance, Ethics & Values

Uphold the highest standards of ethics, transparency, and principles in all business dealings.

Ensure compliance with legal, financial, and operational regulations.

Build trust and credibility across teams, partners, and stakeholders.

Key Requirements

30+ years of experience in operations, general management, or business leadership roles.

Background can be from:

CA / Finance professionals with strong P&L and business acumen.

Hospitality, Luxury Retail, Lifestyle, or Consumer-Focused Industries with exposure to service excellence.

Proven track record in leading cross-functional teams, driving profitability, and creating efficiencies.

Strong strategic mindset with ability to look at both the bigger picture and fine details.

Highly detail-oriented, goal-driven, and a proven achiever.

Excellent leadership skills with focus on building culture, employee happiness, and organizational success.

Exceptional communication, decision-making, and stakeholder management skills.