Operations Executive

Job Summary:

Operations Executive

Key Responsibilities:

1. Travel Operations Management

• Manage end-to-end travel arrangements (flights, hotels, transportation, visas, etc.)
• Coordinate with suppliers, vendors, and partners for bookings and confirmations.
• Ensure timely issuance of vouchers, tickets, itineraries, and other travel documents.
• Monitor and manage tour logistics and operations on-ground or remotely.

2. Itinerary Planning & Customization

• Assist in designing and customizing travel packages based on client preferences.
• Conduct research on destinations, activities, and accommodations.
• Work with the sales team to convert inquiries into bookings with personalized options.

3. Client Coordination & Support

• Communicate with clients to confirm travel details, preferences, and changes.
• Provide pre-trip, on-trip, and post-trip support and assistance.
• Handle customer inquiries, complaints, and emergencies professionally and promptly.

4. Supplier and Vendor Management

• Build and maintain strong relationships with DMCs (Destination Management Companies), hotels, airlines, transport companies, and other travel service providers.
• Negotiate rates, service agreements, and contracts with vendors.

5. Quality Assurance

• Monitor the quality of services delivered and collect client feedback.
• Continuously improve operational processes based on customer satisfaction and efficiency.

Key Skills & Qualifications:

• Bachelor’s degree in Tourism, Hospitality, or related field will be preferred
• Experience in travel operations or a similar role will be preferred, but freshers can also apply
• Proficient in travel booking systems and MS Office tools
• Excellent written and verbal communication
• Strong problem-solving skills and attention to detail
• Willingness to work flexible hours, especially during peak travel seasons