Operations Executive

Job Overview

We are seeking a proactive and detail-oriented individual to manage our order processing, vendor coordination, logistics partnerships, and overall operational performance. This role requires strong organizational skills, excellent communication abilities, and hands-on experience in managing multiple processes across the supply chain and customer service lifecycle.

Key Responsibilities

Order Processing & Dispatch

• Process customer orders using the

  Vplak Admin Portal

  while ensuring compliance with

  GST regulations

  .
• Manage end-to-end logistics including pickup scheduling, dispatches, and timely deliveries.
  
• Monitor shipment progress, proactively resolve delays, and ensure accurate and prompt delivery.
  

Vendor & Courier Management

• Research, evaluate, and negotiate with vendors to maintain long-term, cost-effective relationships.
  
• Build and manage strong partnerships with courier services to ensure service-level agreements (SLAs) are met.
  
• Resolve issues such as

  COD remittances

  ,

  weight discrepancies

  , and

  invoice disputes

  with logistics providers.

Customer Interaction

• Handle customer queries via

  calls, emails, and WhatsApp

  , ensuring professional and timely communication.
• Maintain high response and resolution rates in accordance with defined SLAs.
  

Strategic & Operational Oversight

• Collaborate with management to define strategic goals and implement long-term operational plans.
  
• Create, monitor, and manage

  operating and capital budgets

  , ensuring expenses remain within limits.
• Supervise and evaluate the performance of internal teams and external service providers to ensure optimal efficiency.
  
• Ensure office and warehouse facilities are maintained in ideal working conditions, enhancing productivity and employee satisfaction.
  

Requirements

• Proven experience in

  operations

  ,

  vendor management

  , or

  supply chain/logistics roles

  .
• Strong

  negotiation

  ,

  convincing

  , and

  selling

  skills.
• Excellent verbal and written communication skills, with the ability to engage both internal and external stakeholders.
  
• Demonstrated experience in

  team leadership

  and

  multi-tasking

  in a fast-paced environment.
• Detail-oriented with a focus on

  accuracy

  and

  efficiency

  in order management and reporting.
• Ability to

  analyze situations

  , make quick decisions, and implement solutions effectively.
• Comfortable working with

  digital tools

  ,

  CRM systems

  , and managing communications across platforms.