Operations Executive

Role Summary

TruKKers Turkey operations

This position is crucial due to an upcoming exit in the Turkey Cross-Border team, and the executive will be expected to support daily operations, ensure process accuracy, and maintain high-quality coordination with Finance and Operations teams.

Key Responsibilities

A. Operations Support

• Create

  ORD entries

  on the LoadBoard based on operational data shared via Excel.
• Create

  manual INQs

  using mail loops for simple formats and the shared Excel file for complex customer orders.
• Review draft INQs received via the

  email bot

  and convert them into actual INQs in the system.
• Upload

  delivery documents

  (PODs, dispatch notes, confirmation letters, etc.) shared by operations in an accurate and organized manner.
• Update trip status and order status based on email communication from operations teams (Cross-Border).
• Complete approval tasks in the

  automatic invoicing workflow

  based on reconciliations assigned to them.
• Support routine operational tasks and contribute to stabilizing and improving the Turkey process workflow.
  

B. Finance Coordination Tasks

• Create

  customer invoices

  through the automated invoicing tool.
• Record

  supplier/vendor invoices

  accurately in the system and follow up for pending entries.
• Share

  problematic or disputed supplier invoices

  with relevant departments and update tracking files.
• Perform daily

  sample POD checks

  and ensure POD verification during payment list preparation.
• Monitor and report:

• Orders not invoiced

• Supplier invoices not yet received

• Provide invoice copies to operations when required.
• Ensure all reconciliation tasks related to Turkey processes are completed on time.
  

Skills & Competencies

• Strong attention to detail and accuracy.
• Good understanding of operations, logistics workflows, or order management.
• Basic understanding of financial documents (invoices, PODs, vendor bills, etc.).
• Proficiency in

  Excel/Google Sheets

  and ability to handle structured data.
• Ability to work with cross-border teams in a fast-paced environment.
• Strong coordination, follow-up, and documentation skills.
• Ability to learn systems such as LoadBoard, CRM, invoicing tools, and internal operational systems.
  

• No Turkish language is added advantage

  .

Preferred Qualifications

• 4–6 years of experience in operations, customer service, order management, or logistics.
• Experience working in a shared service center (COE) or backend operations team is an advantage.
• Exposure to global logistics, freight forwarding, or cross-border operations is a plus.
  

What Makes This Role Important

• Supports

  Turkey Cross-Border & Domestic operations

  from Bangalore COE.
• Ensures continuity of operations due to an upcoming team exit in Turkey.
• Strengthens backend accuracy for invoicing, order creation, and documentation.
• Improves operational turnaround time and reduces errors through centralized support.
• Scalable role—can support similar tasks for other regions when required.