Operations Executive

We are looking for a dynamic and detail-oriented Operations Executive / Sr. Executive to join our team and support critical user-facing operations. This role involves coordinating service delivery for our newly onboarded users, managing day-to-day operational tasks, and driving engagement and satisfaction across our user community.

Key Responsibilities:

• Conduct welcome calls for newly paid users, clearly explaining the services included in their plan and helping them book their first consultation with a care expert or dietitian.
• Handle daily operational tasks, ensuring smooth execution of user journeys and service coordination.
• Manage interactive user groups and communities by responding to queries, ensuring engagement, and providing timely information or support.
• Take ownership of basic escalation calls, offering empathetic support and quick resolution or routing to relevant teams.
• Lead and manage the Feedback & Testimonial project — from collecting user experiences to working on strategies that boost feedback collection and visibility.

Must-Have Skills & Experience:

• Proficiency in Excel and Google Sheets for operational tracking and reporting
• Strong verbal and written communication skills
• Ability to multitask and manage timelines efficiently
• A user-first mindset with strong problem-solving skills
• Prior experience in customer service, client handling, or operations will be preferred
• Freshers can also apply for this role

Why Join Us?

• Be part of a purpose-driven team working in the health & wellness space
• Play a vital role in direct user impact and service experience

Job Types: Full-time, Permanent

Benefits:

• Provident Fund

Schedule:

• Day shift

Ability to commute/relocate:

• New Delhi, Delhi: Reliably commute or planning to relocate before starting work (Preferred)

Work Location: In person