Operations Executive

Role & responsibilities

• To perform and manage day to day operations of the company.
• Written and verbal communication with customers for order updates, queries, follow-ups, and fulfillment across channels
• Scrutiny of Export documents
• Responding to incoming queries across channels
• Improving the customer's overall experience with the brand by identifying opportunities for customer delight
• Maintaining data / reports in System / excel.
• Booking shipments and coordinating with logistics partners
• Coordinating with vendors
• Timely follow-up of priority orders and delivery appointments.
• Data entry and file maintenance.
• Maintaining a healthy relationship with suppliers and stakeholders
• Making sure the compliance with laws and regulations
• Collecting and analyzing customer service performance and taking suitable action regarding findings
• Import consignment clearance
• Scrutinise Customer and supplier KYC
• Any other jobs may be assigned by the company as per need.

Preferred candidate profile

• The candidate should also have computer skills. Well versed in MS office/Excel.
• Excellent organizational and time management skills with the ability to multitask
• Strong work ethic, initiative, positive attitude and high-energy