Diamond India Limited

Role & responsibilities To perform and manage day to day operations of the company. Written and verbal communication with customers for order updates, queries, follow-ups, and fulfillment across channels Scrutiny of Export documents Responding to incoming queries across channels Improving the customer's overall experience with the brand by identifying opportunities for customer delight Maintaining data / reports in System / excel. Booking shipments and coordinating with logistics partners Coordinating with vendors Timely follow-up of priority orders and delivery appointments. Data entry and file maintenance. Maintaining a healthy relationship with suppliers and stakeholders Making sure the compliance with laws and regulations Collecting and analyzing customer service performance and taking suitable action regarding findings Import consignment clearance Scrutinise Customer and supplier KYC Any other jobs may be assigned by the company as per need. Preferred candidate profile The candidate should also have computer skills. Well versed in MS office/Excel. Excellent organizational and time management skills with the ability to multitask Strong work ethic, initiative, positive attitude and high-energy