Operations Executive

You will be responsible for interacting with clients to ensure delivery standards are met as per requirements. Your key responsibilities will include: - Interacting with customers over the phone, in person, or via email. - Documenting and securing records from current customers. - Maintaining and developing existing and new customers through planned individual account support and liaison with internal processing staff. - Conducting employment verification either through calls or online. - Coordinating with HRs, directors, and other officials for the verification. - Handling client queries and escalation calls. - Ensuring that the internal/external quality targets are met. cFirst Background Checks LLP, a part of the Vora Group, is a Cincinnati-based privately held equity group specializing in building innovative IT companies worldwide. The group portfolio consists of 13 ventures in the software services and infrastructure solutions space, employing over 3000 people globally. With an impeccable reputation for integrity, quality, business savvy, and speed of execution, the Vora Group has been built over 21 years. In India, cFirst is based in Ahmedabad (Head Office), Bangalore, and Mumbai, providing cost-effective and customized background check solutions through an industry-leading, easy-to-use web-based system. The company is ISO 27001:2013 certified, NAPBS and NASSCOM NSR empaneled, and trusted by organizations ranging from small, local businesses to global Fortune 500 companies. For more details, visit the company website: www.cfirst.io; www.cogbee.io. You will be responsible for interacting with clients to ensure delivery standards are met as per requirements. Your key responsibilities will include: - Interacting with customers over the phone, in person, or via email. - Documenting and securing records from current customers. - Maintaining and developing existing and new customers through planned individual account support and liaison with internal processing staff. - Conducting employment verification either through calls or online. - Coordinating with HRs, directors, and other officials for the verification. - Handling client queries and escalation calls. - Ensuring that the internal/external quality targets are met. cFirst Background Checks LLP, a part of the Vora Group, is a Cincinnati-based privately held equity group specializing in building innovative IT companies worldwide. The group portfolio consists of 13 ventures in the software services and infrastructure solutions space, employing over 3000 people globally. With an impeccable reputation for integrity, quality, business savvy, and speed of execution, the Vora Group has been built over 21 years. In India, cFirst is based in Ahmedabad (Head Office), Bangalore, and Mumbai, providing cost-effective and customized background check solutions through an industry-leading, easy-to-use web-based system. The company is ISO 27001:2013 certified, NAPBS and NASSCOM NSR empaneled, and trusted by organizations ranging from small, local businesses to global Fortune 500 companies. For more details, visit the company website: www.cfirst.io; www.cogbee.io.