Company = PATTERNS Job Location = Chhani Jakat Naka , Vadodara, Gujarat Job Title = Operations Executive Department = Operations Reports to = TL-CSS Job type= Full-time- Permanent Shift Type = Night Shift Shift Time = 07:30 Pm to 05:30 Am (IST) Shift time might change based on Business, Clients, or HOD needs. Work Days = 5 days Week off = 2 rotational Hours of work = 10 Hours Break = 1 hour inclusive of work hours Individual Incentives = (Yes) Extra Hours = (Yes) Qualification = Graduation or Post Graduation (Preferred) Language = English Gender = Male & Female Both Can apply. Training = On the job Process related training Joining = Immediate Preferred Transportation = For transport between home and office, employees need to make their own arrangement at their own cost and responsibility. Job Description -------Operations Executive The role of the CSS will be to handle the International calls, emails, and chats of the customers; to be precise, they need to replicate the clients’ business like payroll handling, back-office work, selling masks, cosmetics content writing, etc. Responsibilities include resolving customer queries, recommending solutions, and guiding products & services to users through features and functionalities. To be successful in this role, you should be an excellent communicator who can earn our clients’ trust. You should also be familiar with the help desk software. Ultimately, you will help establish our reputation as a company that offers excellent customer support during all sales and after-sales procedures . RESPONSIBILITIES Ø Follow communication Procedures, Guidelines, and Policies. Ø Effectively manage many customer queries & technical issues by solving them in a complete, timely, and accurate way via Phone calls, Emails, Chats & Tickets. Ø Identify customer needs and helps customers use specific features to achieve satisfaction. Ø Provide accurate, valid, and complete information by using the right methods/tools. ØBuild sustainable relationships of trust through open and interactive communication. Ø Handle complaints, provide appropriate solutions and alternatives within the time limits. Ø Gather customer feedback and share with our Product, Sales, and Marketing teams through the client-side coordinator. Ø Assist in training junior customer service specialists if need be Ø Get cross-training and handle other projects/processes/updating products on websites simultaneously if required. Any other tasks the Immediate Supervisor may assign. Please refer if you know someone is looking/eligible/available for this job position as we have multiple openings for this position. SKILL SETS v Excellent verbal & written English skills with Knowledge of Correct Spelling, Grammar, and Punctuations. v Computer & Internet Savvy v Fast Typing (25 WPM to 60 WPM in English Qwerty Typing) with an eye for thoroughness and Accuracy (96%-100%) v Knowledge in customer complaint handling v Focused v Go-Getter v Fast Learner v Information collection and management skills WE OFFER: Training: Customer Service Specialists usually receive short-term on-the-job training that might last 1 to 2 weeks; it depends on person to person and the HOD’s decision to continue training that long. Generally, Customer Service training may focus on procedures for answering questions, information, and the usage of different Help Desk platforms and Customer relationship management platforms. Salary is also provided during the training period . Tools to Succeed: You will be given the resources and tools to succeed in a very competitive marketplace Work Environment: An environment that is high in energy with a relaxed culture. If you are focused, dedicated, and motivated to succeed, we will provide you with the ground - the ability to learn and grow, deliver winning experiences, autonomy, tools, and resources - needed for you to do so! BENEFITS ü Rewards & Recognition ü Corporate Discounts For Employees ü Earned Leaves ü Employee wellness program ü Mediclaim ü Individual Development Plans ü Team Outing IN-HOUSE FACILITIES ² Cafeteria - Choose from the menu -- Eat, Socialize, Relax, or Collaborate. ² Meal Facility- Tiffin @ a token amount of Rs 400 (PM) ² Indoor Game zone Job Type: Full-time Pay: From ₹21,500.00 per month Benefits: Health insurance Provident Fund Schedule: Monday to Friday Night shift US shift Language: English (Required) Location: Chhani, Vadodara, Gujarat (Preferred) Work Location: In person
Company = PATTERNS Job Location = Chhani Jakat Naka , Vadodara, Gujarat Job Title = Operations Executive Department = Operations Reports to = TL-CSS Job type= Full-time- Permanent Shift Type = Night Shift Shift Time = 07:30 Pm to 05:30 Am (IST) Shift time might change based on Business, Clients, or HOD needs. Work Days = 5 days Week off = 2 rotational Hours of work = 10 Hours Break = 1 hour inclusive of work hours Individual Incentives = (Yes) Extra Hours = (Yes) Qualification = Graduation or Post Graduation (Preferred) Language = English Gender = Male & Female Both Can apply. Training = On the job Process related training Joining = Immediate Preferred Transportation = For transport between home and office, employees need to make their own arrangement at their own cost and responsibility. Job Description -------Operations Executive The role of the CSS will be to handle the International calls, emails, and chats of the customers; to be precise, they need to replicate the clients’ business like payroll handling, back-office work, selling masks, cosmetics content writing, etc. Responsibilities include resolving customer queries, recommending solutions, and guiding products & services to users through features and functionalities. To be successful in this role, you should be an excellent communicator who can earn our clients’ trust. You should also be familiar with the help desk software. Ultimately, you will help establish our reputation as a company that offers excellent customer support during all sales and after-sales procedures . RESPONSIBILITIES Ø Follow communication Procedures, Guidelines, and Policies. Ø Effectively manage many customer queries & technical issues by solving them in a complete, timely, and accurate way via Phone calls, Emails, Chats & Tickets. Ø Identify customer needs and helps customers use specific features to achieve satisfaction. Ø Provide accurate, valid, and complete information by using the right methods/tools. ØBuild sustainable relationships of trust through open and interactive communication. Ø Handle complaints, provide appropriate solutions and alternatives within the time limits. Ø Gather customer feedback and share with our Product, Sales, and Marketing teams through the client-side coordinator. Ø Assist in training junior customer service specialists if need be Ø Get cross-training and handle other projects/processes/updating products on websites simultaneously if required. Any other tasks the Immediate Supervisor may assign. Please refer if you know someone is looking/eligible/available for this job position as we have multiple openings for this position. SKILL SETS v Excellent verbal & written English skills with Knowledge of Correct Spelling, Grammar, and Punctuations. v Computer & Internet Savvy v Fast Typing (25 WPM to 60 WPM in English Qwerty Typing) with an eye for thoroughness and Accuracy (96%-100%) v Knowledge in customer complaint handling v Focused v Go-Getter v Fast Learner v Information collection and management skills WE OFFER: Training: Customer Service Specialists usually receive short-term on-the-job training that might last 1 to 2 weeks; it depends on person to person and the HOD’s decision to continue training that long. Generally, Customer Service training may focus on procedures for answering questions, information, and the usage of different Help Desk platforms and Customer relationship management platforms. Salary is also provided during the training period . Tools to Succeed: You will be given the resources and tools to succeed in a very competitive marketplace Work Environment: An environment that is high in energy with a relaxed culture. If you are focused, dedicated, and motivated to succeed, we will provide you with the ground - the ability to learn and grow, deliver winning experiences, autonomy, tools, and resources - needed for you to do so! BENEFITS ü Rewards & Recognition ü Corporate Discounts For Employees ü Earned Leaves ü Employee wellness program ü Mediclaim ü Individual Development Plans ü Team Outing IN-HOUSE FACILITIES ² Cafeteria - Choose from the menu -- Eat, Socialize, Relax, or Collaborate. ² Meal Facility- Tiffin @ a token amount of Rs 400 (PM) ² Indoor Game zone Job Type: Full-time Pay: From ₹21,500.00 per month Benefits: Health insurance Provident Fund Schedule: Monday to Friday Night shift US shift Language: English (Required) Location: Chhani, Vadodara, Gujarat (Preferred) Work Location: In person
CUSTOMER SERVICE REPRESENTATIVE (US CLIENTS) Profile: Customer Service Representative Job Type: Full-time Location: Chhani, Vadodara, Gujarat Working hours: 10 hours Including (1HR Lunch Break) Working Days: Mon - fri (Sat - Sun weekoff) Training Duration: 2 weeks Responsibilities: l The role of a Customer Service Representative (CSR) will be to work as a mediator between our US customers and in-house graphic designers. l Our customers will explain you about their requirements regarding Graphic Designs , you have to understand their requirements and explain to our In-house Graphic Designers. l Sometimes you’ll have to do order entries and make outbound call for retention purpose to ensure that customer are happy with their communications and artwork delivered. Requirements: l Any graduate/undergraduate can apply. l Excellent in Written and Verbal English communication skills Perks and Benefits: l Fixed Incentives l Quick Promotions l Friendly Environment l Career Growth l Health Insurance Festivals & Birthday Celebra Job Type: Full-time Pay: From ₹21,500.00 per month Benefits: Health insurance Provident Fund Schedule: Monday to Friday Night shift US shift Language: English (Preferred) Work Location: In person
CUSTOMER SERVICE REPRESENTATIVE (US CLIENTS) Profile: Customer Service Representative Job Type: Full-time Location: Chhani, Vadodara, Gujarat Working hours: 10 hours Including (1HR Lunch Break) Working Days: Mon - fri (Sat - Sun weekoff) Training Duration: 2 weeks Responsibilities: l The role of a Customer Service Representative (CSR) will be to work as a mediator between our US customers and in-house graphic designers. l Our customers will explain you about their requirements regarding Graphic Designs , you have to understand their requirements and explain to our In-house Graphic Designers. l Sometimes you’ll have to do order entries and make outbound call for retention purpose to ensure that customer are happy with their communications and artwork delivered. Requirements: l Any graduate/undergraduate can apply. l Excellent in Written and Verbal English communication skills Perks and Benefits: l Fixed Incentives l Quick Promotions l Friendly Environment l Career Growth l Health Insurance Festivals & Birthday Celebra Job Type: Full-time Pay: From ₹21,500.00 per month Benefits: Health insurance Provident Fund Schedule: Monday to Friday Night shift US shift Language: English (Preferred) Work Location: In person
Company = PATTERNS Job Location = Chhani, Vadodara, Gujarat Job Title = Business Development Executive Department = Business Development Reports to = Asst Business Development Manager Job type= Full-time- Permanent Shift Type = Night Shift Shift Time = 06:30 Pm to 04:30 Am (IST) Shift time might change based on Business & HOD Needs. Work Days = Monday to Friday Job Week off = Saturday &Sunday Hours of work = 10 Hours Break = 1 hour inclusive of work hours Stipend = NA Salary = up to Rs 21,500 per month CTC (Based on competency & experience) Incentives = (Yes) Extra Hours = (NA) Qualification = Graduate or Post Graduate or in the last sem of either. Experience = 0 to 1 year can apply for this position. Language = English Gender = Male & Female Both Can apply. Training = On the job Process related training Transportation = Employees need to make arrangements at their cost Joining = Immediate Preferred Vacancy = 10 Job Description -------Business Development Executive The role of the BDE will be to call the prospects using state of the ART telecom setup in different geographies, including the USA, Canada, UK, Ireland, Australia, New Zealand, etc. The BDE will be the front face of PATTERNS representing our organization in orienting and selling our various IT Enabled Services. Good Salary, Stable Job and Good Growth Prospects for candidates looking for a long-term career. TRAINING:- We provide all necessary training to enable the candidate on the project. Business Development Executive usually receives short-term on-the-job training, lasting 1 to 2 weeks. Generally, Business Development training may focus on procedures for answering questions, information about a company’s service, and computer and telephone use. Trainees often work under the guidance of an experienced team member for the first few weeks of employment. Salary is also paid during the training period. RESPONSIBILITIES Ø Follow communication procedures, guidelines, and policies Ø Effectively manage large amounts of outgoing calls. Ø Open, Maintain, Update & Record Customer interactions for future references. Ø Attract potential customers by answering service questions, suggesting information about other services. Ø Provide accurate, valid, and complete information by using the right methods/tools. Ø Build sustainable relationships of trust through open and interactive communication & Generate sales leads. Ø Identify and assess customers' needs to achieve satisfaction. Ø Meet personal/team sales targets and call handling quotas based on the BDE's ability. Ø Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution. Ø Take the extra mile to engage customers. Any other tasks the Immediate Supervisor may assign. Please refer if you know someone who is looking/eligible/available for this job position as we have multiple openings for this position. TOOLS TO SUCCEED:- You will be given the resources and tools to succeed in a very competitive marketplace. WORK ENVIRONMENT:- An environment that is high in energy with a relaxed culture. If you are focused, dedicated, and motivated to succeed, we will provide you with the environment - the ability to learn and grow, deliver winning experiences, autonomy, tools, and resources - needed for you to do so! SKILL SETS v Excellent verbal & written English communication v Computer & Internet Savvy v Focused and Detailed Oriented v Go-Getter v Target Oriented v Fast Learner v Strong phone handling skills & Active listener v Ability to Multitask, Prioritize & Manage time effectively BENEFITS ü Rewards & Recognition ü Corporate Discounts For Employees ü Earned Leaves ü Employee wellness program ü Mediclaim ü Individual Development Plans ü Provident Fund Scheme (If applicable) ü ESIC (If applicable) ü Team Outing IN-HOUSE FACILITIES ² Cafeteria - Choose from the menu --Eat, Socialize, Relax, or Collaborate. ² Meal Facility- Tiffin @ a token amount of Rs 400 (PM) ² Indoor Game zone Job Type: Full-time Pay: From ₹23,000.00 per month Benefits: Health insurance Schedule: Night shift Language: English (Required) Work Location: In person
Company = PATTERNS Job Location = Chhani, Vadodara, Gujarat Job Title = Business Development Executive Department = Business Development Reports to = Asst Business Development Manager Job type= Full-time- Permanent Shift Type = Night Shift Shift Time = 06:30 Pm to 04:30 Am (IST) Shift time might change based on Business & HOD Needs. Work Days = Monday to Friday Job Week off = Saturday &Sunday Hours of work = 10 Hours Break = 1 hour inclusive of work hours Stipend = NA Salary = up to Rs 21,500 per month CTC (Based on competency & experience) Incentives = (Yes) Extra Hours = (NA) Qualification = Graduate or Post Graduate or in the last sem of either. Experience = 0 to 1 year can apply for this position. Language = English Gender = Male & Female Both Can apply. Training = On the job Process related training Transportation = Employees need to make arrangements at their cost Joining = Immediate Preferred Vacancy = 10 Job Description -------Business Development Executive The role of the BDE will be to call the prospects using state of the ART telecom setup in different geographies, including the USA, Canada, UK, Ireland, Australia, New Zealand, etc. The BDE will be the front face of PATTERNS representing our organization in orienting and selling our various IT Enabled Services. Good Salary, Stable Job and Good Growth Prospects for candidates looking for a long-term career. TRAINING:- We provide all necessary training to enable the candidate on the project. Business Development Executive usually receives short-term on-the-job training, lasting 1 to 2 weeks. Generally, Business Development training may focus on procedures for answering questions, information about a company’s service, and computer and telephone use. Trainees often work under the guidance of an experienced team member for the first few weeks of employment. Salary is also paid during the training period. RESPONSIBILITIES Ø Follow communication procedures, guidelines, and policies Ø Effectively manage large amounts of outgoing calls. Ø Open, Maintain, Update & Record Customer interactions for future references. Ø Attract potential customers by answering service questions, suggesting information about other services. Ø Provide accurate, valid, and complete information by using the right methods/tools. Ø Build sustainable relationships of trust through open and interactive communication & Generate sales leads. Ø Identify and assess customers' needs to achieve satisfaction. Ø Meet personal/team sales targets and call handling quotas based on the BDE's ability. Ø Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution. Ø Take the extra mile to engage customers. Any other tasks the Immediate Supervisor may assign. Please refer if you know someone who is looking/eligible/available for this job position as we have multiple openings for this position. TOOLS TO SUCCEED:- You will be given the resources and tools to succeed in a very competitive marketplace. WORK ENVIRONMENT:- An environment that is high in energy with a relaxed culture. If you are focused, dedicated, and motivated to succeed, we will provide you with the environment - the ability to learn and grow, deliver winning experiences, autonomy, tools, and resources - needed for you to do so! SKILL SETS v Excellent verbal & written English communication v Computer & Internet Savvy v Focused and Detailed Oriented v Go-Getter v Target Oriented v Fast Learner v Strong phone handling skills & Active listener v Ability to Multitask, Prioritize & Manage time effectively BENEFITS ü Rewards & Recognition ü Corporate Discounts For Employees ü Earned Leaves ü Employee wellness program ü Mediclaim ü Individual Development Plans ü Provident Fund Scheme (If applicable) ü ESIC (If applicable) ü Team Outing IN-HOUSE FACILITIES ² Cafeteria - Choose from the menu --Eat, Socialize, Relax, or Collaborate. ² Meal Facility- Tiffin @ a token amount of Rs 400 (PM) ² Indoor Game zone Job Type: Full-time Pay: From ₹23,000.00 per month Benefits: Health insurance Schedule: Night shift Language: English (Required) Work Location: In person
Company = PATTERNS Job Location = Chhani Jakat Naka , Vadodara, Gujarat Job Title = Operations Executive Department = Operations Reports to = TL-CSS Job type= Full-time- Permanent Shift Type = Night Shift Shift Time = 07:30 Pm to 05:30 Am (IST) Shift time might change based on Business, Clients, or HOD needs. Work Days = 5 days Week off = 2 rotational Hours of work = 10 Hours Break = 1 hour inclusive of work hours Individual Incentives = (Yes) Extra Hours = (Yes) Qualification = Graduation or Post Graduation (Preferred) Language = English Gender = Male & Female Both Can apply. Training = On the job Process related training Joining = Immediate Preferred Transportation = For transport between home and office, employees need to make their own arrangement at their own cost and responsibility. Job Description -------Operations Executive The role of the CSS will be to handle the International calls, emails, and chats of the customers; to be precise, they need to replicate the clients’ business like payroll handling, back-office work, selling masks, cosmetics content writing, etc. Responsibilities include resolving customer queries, recommending solutions, and guiding products & services to users through features and functionalities. To be successful in this role, you should be an excellent communicator who can earn our clients’ trust. You should also be familiar with the help desk software. Ultimately, you will help establish our reputation as a company that offers excellent customer support during all sales and after-sales procedures . RESPONSIBILITIES Ø Follow communication Procedures, Guidelines, and Policies. Ø Effectively manage many customer queries & technical issues by solving them in a complete, timely, and accurate way via Phone calls, Emails, Chats & Tickets. Ø Identify customer needs and helps customers use specific features to achieve satisfaction. Ø Provide accurate, valid, and complete information by using the right methods/tools. ØBuild sustainable relationships of trust through open and interactive communication. Ø Handle complaints, provide appropriate solutions and alternatives within the time limits. Ø Gather customer feedback and share with our Product, Sales, and Marketing teams through the client-side coordinator. Ø Assist in training junior customer service specialists if need be Ø Get cross-training and handle other projects/processes/updating products on websites simultaneously if required. Any other tasks the Immediate Supervisor may assign. Please refer if you know someone is looking/eligible/available for this job position as we have multiple openings for this position. SKILL SETS v Excellent verbal & written English skills with Knowledge of Correct Spelling, Grammar, and Punctuations. v Computer & Internet Savvy v Fast Typing (25 WPM to 60 WPM in English Qwerty Typing) with an eye for thoroughness and Accuracy (96%-100%) v Knowledge in customer complaint handling v Focused v Go-Getter v Fast Learner v Information collection and management skills WE OFFER: Training: Customer Service Specialists usually receive short-term on-the-job training that might last 1 to 2 weeks; it depends on person to person and the HOD’s decision to continue training that long. Generally, Customer Service training may focus on procedures for answering questions, information, and the usage of different Help Desk platforms and Customer relationship management platforms. Salary is also provided during the training period . Tools to Succeed: You will be given the resources and tools to succeed in a very competitive marketplace Work Environment: An environment that is high in energy with a relaxed culture. If you are focused, dedicated, and motivated to succeed, we will provide you with the ground - the ability to learn and grow, deliver winning experiences, autonomy, tools, and resources - needed for you to do so! BENEFITS ü Rewards & Recognition ü Corporate Discounts For Employees ü Earned Leaves ü Employee wellness program ü Mediclaim ü Individual Development Plans ü Team Outing IN-HOUSE FACILITIES ² Cafeteria - Choose from the menu -- Eat, Socialize, Relax, or Collaborate. ² Meal Facility- Tiffin @ a token amount of Rs 400 (PM) ² Indoor Game zone Job Type: Full-time Pay: From ₹21,500.00 per month Benefits: Health insurance Provident Fund Language: English (Required) Location: Chhani, Vadodara, Gujarat (Preferred) Work Location: In person
Company = PATTERNS Job Location = Chhani Jakat Naka , Vadodara, Gujarat Job Title = Operations Executive Department = Operations Reports to = TL-CSS Job type= Full-time- Permanent Shift Type = Night Shift Shift Time = 07:30 Pm to 05:30 Am (IST) Shift time might change based on Business, Clients, or HOD needs. Work Days = 5 days Week off = 2 rotational Hours of work = 10 Hours Break = 1 hour inclusive of work hours Individual Incentives = (Yes) Extra Hours = (Yes) Qualification = Graduation or Post Graduation (Preferred) Language = English Gender = Male & Female Both Can apply. Training = On the job Process related training Joining = Immediate Preferred Transportation = For transport between home and office, employees need to make their own arrangement at their own cost and responsibility. Job Description -------Operations Executive The role of the CSS will be to handle the International calls, emails, and chats of the customers; to be precise, they need to replicate the clients’ business like payroll handling, back-office work, selling masks, cosmetics content writing, etc. Responsibilities include resolving customer queries, recommending solutions, and guiding products & services to users through features and functionalities. To be successful in this role, you should be an excellent communicator who can earn our clients’ trust. You should also be familiar with the help desk software. Ultimately, you will help establish our reputation as a company that offers excellent customer support during all sales and after-sales procedures . RESPONSIBILITIES Ø Follow communication Procedures, Guidelines, and Policies. Ø Effectively manage many customer queries & technical issues by solving them in a complete, timely, and accurate way via Phone calls, Emails, Chats & Tickets. Ø Identify customer needs and helps customers use specific features to achieve satisfaction. Ø Provide accurate, valid, and complete information by using the right methods/tools. ØBuild sustainable relationships of trust through open and interactive communication. Ø Handle complaints, provide appropriate solutions and alternatives within the time limits. Ø Gather customer feedback and share with our Product, Sales, and Marketing teams through the client-side coordinator. Ø Assist in training junior customer service specialists if need be Ø Get cross-training and handle other projects/processes/updating products on websites simultaneously if required. Any other tasks the Immediate Supervisor may assign. Please refer if you know someone is looking/eligible/available for this job position as we have multiple openings for this position. SKILL SETS v Excellent verbal & written English skills with Knowledge of Correct Spelling, Grammar, and Punctuations. v Computer & Internet Savvy v Fast Typing (25 WPM to 60 WPM in English Qwerty Typing) with an eye for thoroughness and Accuracy (96%-100%) v Knowledge in customer complaint handling v Focused v Go-Getter v Fast Learner v Information collection and management skills WE OFFER: Training: Customer Service Specialists usually receive short-term on-the-job training that might last 1 to 2 weeks; it depends on person to person and the HOD’s decision to continue training that long. Generally, Customer Service training may focus on procedures for answering questions, information, and the usage of different Help Desk platforms and Customer relationship management platforms. Salary is also provided during the training period . Tools to Succeed: You will be given the resources and tools to succeed in a very competitive marketplace Work Environment: An environment that is high in energy with a relaxed culture. If you are focused, dedicated, and motivated to succeed, we will provide you with the ground - the ability to learn and grow, deliver winning experiences, autonomy, tools, and resources - needed for you to do so! BENEFITS ü Rewards & Recognition ü Corporate Discounts For Employees ü Earned Leaves ü Employee wellness program ü Mediclaim ü Individual Development Plans ü Team Outing IN-HOUSE FACILITIES ² Cafeteria - Choose from the menu -- Eat, Socialize, Relax, or Collaborate. ² Meal Facility- Tiffin @ a token amount of Rs 400 (PM) ² Indoor Game zone Job Type: Full-time Pay: From ₹21,500.00 per month Benefits: Health insurance Provident Fund Language: English (Required) Location: Chhani, Vadodara, Gujarat (Preferred) Work Location: In person
Company = PATTERNS Job Location = Chhani Jakat Naka , Vadodara, Gujarat Job Title = Operations Executive Department = Operations Reports to = TL-CSS Job type= Full-time- Permanent Shift Type = Night Shift Shift Time = 07:30 Pm to 05:30 Am (IST) Shift time might change based on Business, Clients, or HOD needs. Work Days = 5 days Week off = 2 rotational Hours of work = 10 Hours Break = 1 hour inclusive of work hours Individual Incentives = (Yes) Extra Hours = (Yes) Qualification = Graduation or Post Graduation (Preferred) Language = English Gender = Male & Female Both Can apply. Training = On the job Process related training Joining = Immediate Preferred Transportation = For transport between home and office, employees need to make their own arrangement at their own cost and responsibility. Job Description -------Operations Executive The role of the CSS will be to handle the International calls, emails, and chats of the customers; to be precise, they need to replicate the clients’ business like payroll handling, back-office work, selling masks, cosmetics content writing, etc. Responsibilities include resolving customer queries, recommending solutions, and guiding products & services to users through features and functionalities. To be successful in this role, you should be an excellent communicator who can earn our clients’ trust. You should also be familiar with the help desk software. Ultimately, you will help establish our reputation as a company that offers excellent customer support during all sales and after-sales procedures . RESPONSIBILITIES Ø Follow communication Procedures, Guidelines, and Policies. Ø Effectively manage many customer queries & technical issues by solving them in a complete, timely, and accurate way via Phone calls, Emails, Chats & Tickets. Ø Identify customer needs and helps customers use specific features to achieve satisfaction. Ø Provide accurate, valid, and complete information by using the right methods/tools. ØBuild sustainable relationships of trust through open and interactive communication. Ø Handle complaints, provide appropriate solutions and alternatives within the time limits. Ø Gather customer feedback and share with our Product, Sales, and Marketing teams through the client-side coordinator. Ø Assist in training junior customer service specialists if need be Ø Get cross-training and handle other projects/processes/updating products on websites simultaneously if required. Any other tasks the Immediate Supervisor may assign. Please refer if you know someone is looking/eligible/available for this job position as we have multiple openings for this position. SKILL SETS v Excellent verbal & written English skills with Knowledge of Correct Spelling, Grammar, and Punctuations. v Computer & Internet Savvy v Fast Typing (25 WPM to 60 WPM in English Qwerty Typing) with an eye for thoroughness and Accuracy (96%-100%) v Knowledge in customer complaint handling v Focused v Go-Getter v Fast Learner v Information collection and management skills WE OFFER: Training: Customer Service Specialists usually receive short-term on-the-job training that might last 1 to 2 weeks; it depends on person to person and the HOD’s decision to continue training that long. Generally, Customer Service training may focus on procedures for answering questions, information, and the usage of different Help Desk platforms and Customer relationship management platforms. Salary is also provided during the training period . Tools to Succeed: You will be given the resources and tools to succeed in a very competitive marketplace Work Environment: An environment that is high in energy with a relaxed culture. If you are focused, dedicated, and motivated to succeed, we will provide you with the ground - the ability to learn and grow, deliver winning experiences, autonomy, tools, and resources - needed for you to do so! BENEFITS ü Rewards & Recognition ü Corporate Discounts For Employees ü Earned Leaves ü Employee wellness program ü Mediclaim ü Individual Development Plans ü Team Outing IN-HOUSE FACILITIES ² Cafeteria - Choose from the menu -- Eat, Socialize, Relax, or Collaborate. ² Meal Facility- Tiffin @ a token amount of Rs 400 (PM) ² Indoor Game zone Job Type: Full-time Pay: From ₹21,500.00 per month Benefits: Health insurance Provident Fund Language: English (Required) Location: Chhani, Vadodara, Gujarat (Preferred) Work Location: In person
CUSTOMER SERVICE REPRESENTATIVE (US CLIENTS) Profile: Customer Service Representative Job Type: Full-time Location: Chhani, Vadodara, Gujarat Working hours: 10 hours Including (1HR Lunch Break) Working Days: Mon - fri (Sat - Sun weekoff) Training Duration: 2 weeks Responsibilities: l The role of a Customer Service Representative (CSR) will be to work as a mediator between our US customers and in-house graphic designers. l Our customers will explain you about their requirements regarding Graphic Designs , you have to understand their requirements and explain to our In-house Graphic Designers. l Sometimes you’ll have to do order entries and make outbound call for retention purpose to ensure that customer are happy with their communications and artwork delivered. Requirements: l Any graduate/undergraduate can apply. l Excellent in Written and Verbal English communication skills Perks and Benefits: l Fixed Incentives l Quick Promotions l Friendly Environment l Career Growth l Health Insurance Festivals & Birthday Celebra Job Type: Full-time Pay: From ₹21,500.00 per month Benefits: Health insurance Provident Fund Language: English (Preferred) Work Location: In person
CUSTOMER SERVICE REPRESENTATIVE (US CLIENTS) Profile: Customer Service Representative Job Type: Full-time Location: Chhani, Vadodara, Gujarat Working hours: 10 hours Including (1HR Lunch Break) Working Days: Mon - fri (Sat - Sun weekoff) Training Duration: 2 weeks Responsibilities: l The role of a Customer Service Representative (CSR) will be to work as a mediator between our US customers and in-house graphic designers. l Our customers will explain you about their requirements regarding Graphic Designs , you have to understand their requirements and explain to our In-house Graphic Designers. l Sometimes you’ll have to do order entries and make outbound call for retention purpose to ensure that customer are happy with their communications and artwork delivered. Requirements: l Any graduate/undergraduate can apply. l Excellent in Written and Verbal English communication skills Perks and Benefits: l Fixed Incentives l Quick Promotions l Friendly Environment l Career Growth l Health Insurance Festivals & Birthday Celebra Job Type: Full-time Pay: From ₹21,500.00 per month Benefits: Health insurance Provident Fund Language: English (Preferred) Work Location: In person
CUSTOMER SERVICE REPRESENTATIVE (US CLIENTS) Profile: Customer Service Representative Job Type: Full-time Location: Chhani, Vadodara, Gujarat Working hours: 10 hours Including (1HR Lunch Break) Working Days: Mon - fri (Sat - Sun weekoff) Training Duration: 2 weeks Responsibilities: l The role of a Customer Service Representative (CSR) will be to work as a mediator between our US customers and in-house graphic designers. l Our customers will explain you about their requirements regarding Graphic Designs , you have to understand their requirements and explain to our In-house Graphic Designers. l Sometimes you’ll have to do order entries and make outbound call for retention purpose to ensure that customer are happy with their communications and artwork delivered. Requirements: l Any graduate/undergraduate can apply. l Excellent in Written and Verbal English communication skills Perks and Benefits: l Fixed Incentives l Quick Promotions l Friendly Environment l Career Growth l Health Insurance Festivals & Birthday Celebra Job Type: Full-time Pay: From ₹21,500.00 per month Benefits: Health insurance Provident Fund Language: English (Preferred) Work Location: In person
Job Title: Graphic Designer (Night Shift) Location: Chhani Jakat Naka Job Overview: We are seeking a talented and creative Graphic Designer to join our team in the night shift. The ideal candidate will be responsible for creating high-quality visual designs as per client requirements, ensuring timely delivery while maintaining brand consistency and creativity. Key Responsibilities: Understand client briefs and transform ideas into engaging visual concepts Ensure timely delivery of designs during night shift as per international client requirements. Collaborate with internal teams to understand project needs and deliver creative solutions. Stay updated with design trends, tools, and technologies to bring fresh ideas. Requirements: Proven experience as a Graphic Designer or in a similar role. Strong creative and conceptual thinking skills. Ability to work independently with minimal supervision. Excellent time management and ability to meet deadlines. Willingness to work in night shifts . Education & Experience: 1–3 years of relevant experience (freshers with a strong portfolio can also apply). Job Type: Full-time Pay: From ₹15,000.00 per month Benefits: Health insurance Provident Fund Work Location: In person
Job Title: Graphic Designer (Night Shift) Location: Chhani Jakat Naka Job Overview: We are seeking a talented and creative Graphic Designer to join our team in the night shift. The ideal candidate will be responsible for creating high-quality visual designs as per client requirements, ensuring timely delivery while maintaining brand consistency and creativity. Key Responsibilities: Understand client briefs and transform ideas into engaging visual concepts Ensure timely delivery of designs during night shift as per international client requirements. Collaborate with internal teams to understand project needs and deliver creative solutions. Stay updated with design trends, tools, and technologies to bring fresh ideas. Requirements: Proven experience as a Graphic Designer or in a similar role. Strong creative and conceptual thinking skills. Ability to work independently with minimal supervision. Excellent time management and ability to meet deadlines. Willingness to work in night shifts . Education & Experience: 1–3 years of relevant experience (freshers with a strong portfolio can also apply). Job Type: Full-time Pay: From ₹15,000.00 per month Benefits: Health insurance Provident Fund Work Location: In person
Company = PATTERNS Job Location = Chhani Jakat Naka , Vadodara, Gujarat Job Title = Operations Executive Department = Operations Reports to = TL-CSS Job type= Full-time- Permanent Shift Type = Night Shift Shift Time = 07:30 Pm to 05:30 Am (IST) Shift time might change based on Business, Clients, or HOD needs. Work Days = 5 days Week off = 2 rotational Hours of work = 10 Hours Break = 1 hour inclusive of work hours Individual Incentives = (Yes) Extra Hours = (Yes) Qualification = Graduation or Post Graduation (Preferred) Language = English Gender = Male & Female Both Can apply. Training = On the job Process related training Joining = Immediate Preferred Transportation = For transport between home and office, employees need to make their own arrangement at their own cost and responsibility. Job Description -------Operations Executive The role of the CSS will be to handle the International calls, emails, and chats of the customers; to be precise, they need to replicate the clients’ business like payroll handling, back-office work, selling masks, cosmetics content writing, etc. Responsibilities include resolving customer queries, recommending solutions, and guiding products & services to users through features and functionalities. To be successful in this role, you should be an excellent communicator who can earn our clients’ trust. You should also be familiar with the help desk software. Ultimately, you will help establish our reputation as a company that offers excellent customer support during all sales and after-sales procedures . RESPONSIBILITIES Ø Follow communication Procedures, Guidelines, and Policies. Ø Effectively manage many customer queries & technical issues by solving them in a complete, timely, and accurate way via Phone calls, Emails, Chats & Tickets. Ø Identify customer needs and helps customers use specific features to achieve satisfaction. Ø Provide accurate, valid, and complete information by using the right methods/tools. ØBuild sustainable relationships of trust through open and interactive communication. Ø Handle complaints, provide appropriate solutions and alternatives within the time limits. Ø Gather customer feedback and share with our Product, Sales, and Marketing teams through the client-side coordinator. Ø Assist in training junior customer service specialists if need be Ø Get cross-training and handle other projects/processes/updating products on websites simultaneously if required. Any other tasks the Immediate Supervisor may assign. Please refer if you know someone is looking/eligible/available for this job position as we have multiple openings for this position. SKILL SETS v Excellent verbal & written English skills with Knowledge of Correct Spelling, Grammar, and Punctuations. v Computer & Internet Savvy v Fast Typing (25 WPM to 60 WPM in English Qwerty Typing) with an eye for thoroughness and Accuracy (96%-100%) v Knowledge in customer complaint handling v Focused v Go-Getter v Fast Learner v Information collection and management skills WE OFFER: Training: Customer Service Specialists usually receive short-term on-the-job training that might last 1 to 2 weeks; it depends on person to person and the HOD’s decision to continue training that long. Generally, Customer Service training may focus on procedures for answering questions, information, and the usage of different Help Desk platforms and Customer relationship management platforms. Salary is also provided during the training period . Tools to Succeed: You will be given the resources and tools to succeed in a very competitive marketplace Work Environment: An environment that is high in energy with a relaxed culture. If you are focused, dedicated, and motivated to succeed, we will provide you with the ground - the ability to learn and grow, deliver winning experiences, autonomy, tools, and resources - needed for you to do so! BENEFITS ü Rewards & Recognition ü Corporate Discounts For Employees ü Earned Leaves ü Employee wellness program ü Mediclaim ü Individual Development Plans ü Team Outing IN-HOUSE FACILITIES ² Cafeteria - Choose from the menu -- Eat, Socialize, Relax, or Collaborate. ² Meal Facility- Tiffin @ a token amount of Rs 400 (PM) ² Indoor Game zone Job Type: Full-time Pay: From ₹21,500.00 per month Benefits: Health insurance Provident Fund Language: English (Required) Location: Chhani, Vadodara, Gujarat (Preferred) Work Location: In person
Company = PATTERNS Job Location = Chhani Jakat Naka , Vadodara, Gujarat Job Title = Operations Executive Department = Operations Reports to = TL-CSS Job type= Full-time- Permanent Shift Type = Night Shift Shift Time = 07:30 Pm to 05:30 Am (IST) Shift time might change based on Business, Clients, or HOD needs. Work Days = 5 days Week off = 2 rotational Hours of work = 10 Hours Break = 1 hour inclusive of work hours Individual Incentives = (Yes) Extra Hours = (Yes) Qualification = Graduation or Post Graduation (Preferred) Language = English Gender = Male & Female Both Can apply. Training = On the job Process related training Joining = Immediate Preferred Transportation = For transport between home and office, employees need to make their own arrangement at their own cost and responsibility. Job Description -------Operations Executive The role of the CSS will be to handle the International calls, emails, and chats of the customers; to be precise, they need to replicate the clients’ business like payroll handling, back-office work, selling masks, cosmetics content writing, etc. Responsibilities include resolving customer queries, recommending solutions, and guiding products & services to users through features and functionalities. To be successful in this role, you should be an excellent communicator who can earn our clients’ trust. You should also be familiar with the help desk software. Ultimately, you will help establish our reputation as a company that offers excellent customer support during all sales and after-sales procedures . RESPONSIBILITIES Ø Follow communication Procedures, Guidelines, and Policies. Ø Effectively manage many customer queries & technical issues by solving them in a complete, timely, and accurate way via Phone calls, Emails, Chats & Tickets. Ø Identify customer needs and helps customers use specific features to achieve satisfaction. Ø Provide accurate, valid, and complete information by using the right methods/tools. ØBuild sustainable relationships of trust through open and interactive communication. Ø Handle complaints, provide appropriate solutions and alternatives within the time limits. Ø Gather customer feedback and share with our Product, Sales, and Marketing teams through the client-side coordinator. Ø Assist in training junior customer service specialists if need be Ø Get cross-training and handle other projects/processes/updating products on websites simultaneously if required. Any other tasks the Immediate Supervisor may assign. Please refer if you know someone is looking/eligible/available for this job position as we have multiple openings for this position. SKILL SETS v Excellent verbal & written English skills with Knowledge of Correct Spelling, Grammar, and Punctuations. v Computer & Internet Savvy v Fast Typing (25 WPM to 60 WPM in English Qwerty Typing) with an eye for thoroughness and Accuracy (96%-100%) v Knowledge in customer complaint handling v Focused v Go-Getter v Fast Learner v Information collection and management skills WE OFFER: Training: Customer Service Specialists usually receive short-term on-the-job training that might last 1 to 2 weeks; it depends on person to person and the HOD’s decision to continue training that long. Generally, Customer Service training may focus on procedures for answering questions, information, and the usage of different Help Desk platforms and Customer relationship management platforms. Salary is also provided during the training period . Tools to Succeed: You will be given the resources and tools to succeed in a very competitive marketplace Work Environment: An environment that is high in energy with a relaxed culture. If you are focused, dedicated, and motivated to succeed, we will provide you with the ground - the ability to learn and grow, deliver winning experiences, autonomy, tools, and resources - needed for you to do so! BENEFITS ü Rewards & Recognition ü Corporate Discounts For Employees ü Earned Leaves ü Employee wellness program ü Mediclaim ü Individual Development Plans ü Team Outing IN-HOUSE FACILITIES ² Cafeteria - Choose from the menu -- Eat, Socialize, Relax, or Collaborate. ² Meal Facility- Tiffin @ a token amount of Rs 400 (PM) ² Indoor Game zone Job Type: Full-time Pay: From ₹21,500.00 per month Benefits: Health insurance Provident Fund Language: English (Required) Location: Chhani, Vadodara, Gujarat (Preferred) Work Location: In person
Company = PATTERNS Job Location = Chhani Jakat Naka , Vadodara, Gujarat Job Title = Operations Executive Department = Operations Reports to = TL-CSS Job type= Full-time- Permanent Shift Type = Night Shift Shift Time = 07:30 Pm to 05:30 Am (IST) Shift time might change based on Business, Clients, or HOD needs. Work Days = 5 days Week off = 2 rotational Hours of work = 10 Hours Break = 1 hour inclusive of work hours Individual Incentives = (Yes) Extra Hours = (Yes) Qualification = Graduation or Post Graduation (Preferred) Language = English Gender = Male & Female Both Can apply. Training = On the job Process related training Joining = Immediate Preferred Transportation = For transport between home and office, employees need to make their own arrangement at their own cost and responsibility. Job Description -------Operations Executive The role of the CSS will be to handle the International calls, emails, and chats of the customers; to be precise, they need to replicate the clients’ business like payroll handling, back-office work, selling masks, cosmetics content writing, etc. Responsibilities include resolving customer queries, recommending solutions, and guiding products & services to users through features and functionalities. To be successful in this role, you should be an excellent communicator who can earn our clients’ trust. You should also be familiar with the help desk software. Ultimately, you will help establish our reputation as a company that offers excellent customer support during all sales and after-sales procedures . RESPONSIBILITIES Ø Follow communication Procedures, Guidelines, and Policies. Ø Effectively manage many customer queries & technical issues by solving them in a complete, timely, and accurate way via Phone calls, Emails, Chats & Tickets. Ø Identify customer needs and helps customers use specific features to achieve satisfaction. Ø Provide accurate, valid, and complete information by using the right methods/tools. ØBuild sustainable relationships of trust through open and interactive communication. Ø Handle complaints, provide appropriate solutions and alternatives within the time limits. Ø Gather customer feedback and share with our Product, Sales, and Marketing teams through the client-side coordinator. Ø Assist in training junior customer service specialists if need be Ø Get cross-training and handle other projects/processes/updating products on websites simultaneously if required. Any other tasks the Immediate Supervisor may assign. Please refer if you know someone is looking/eligible/available for this job position as we have multiple openings for this position. SKILL SETS v Excellent verbal & written English skills with Knowledge of Correct Spelling, Grammar, and Punctuations. v Computer & Internet Savvy v Fast Typing (25 WPM to 60 WPM in English Qwerty Typing) with an eye for thoroughness and Accuracy (96%-100%) v Knowledge in customer complaint handling v Focused v Go-Getter v Fast Learner v Information collection and management skills WE OFFER: Training: Customer Service Specialists usually receive short-term on-the-job training that might last 1 to 2 weeks; it depends on person to person and the HOD’s decision to continue training that long. Generally, Customer Service training may focus on procedures for answering questions, information, and the usage of different Help Desk platforms and Customer relationship management platforms. Salary is also provided during the training period . Tools to Succeed: You will be given the resources and tools to succeed in a very competitive marketplace Work Environment: An environment that is high in energy with a relaxed culture. If you are focused, dedicated, and motivated to succeed, we will provide you with the ground - the ability to learn and grow, deliver winning experiences, autonomy, tools, and resources - needed for you to do so! BENEFITS ü Rewards & Recognition ü Corporate Discounts For Employees ü Earned Leaves ü Employee wellness program ü Mediclaim ü Individual Development Plans ü Team Outing IN-HOUSE FACILITIES ² Cafeteria - Choose from the menu -- Eat, Socialize, Relax, or Collaborate. ² Meal Facility- Tiffin @ a token amount of Rs 400 (PM) ² Indoor Game zone Job Type: Full-time Pay: From ₹21,500.00 per month Benefits: Health insurance Provident Fund Language: English (Required) Location: Chhani, Vadodara, Gujarat (Preferred) Work Location: In person
Company = PATTERNS Job Location = Chhani Jakat Naka , Vadodara, Gujarat Job Title = Operations Executive Department = Operations Reports to = TL-CSS Job type= Full-time- Permanent Shift Type = Night Shift Shift Time = 07:30 Pm to 05:30 Am (IST) Shift time might change based on Business, Clients, or HOD needs. Work Days = 5 days Week off = 2 rotational Hours of work = 10 Hours Break = 1 hour inclusive of work hours Individual Incentives = (Yes) Extra Hours = (Yes) Qualification = Graduation or Post Graduation (Preferred) Language = English Gender = Male & Female Both Can apply. Training = On the job Process related training Joining = Immediate Preferred Transportation = For transport between home and office, employees need to make their own arrangement at their own cost and responsibility. Job Description -------Operations Executive The role of the CSS will be to handle the International calls, emails, and chats of the customers; to be precise, they need to replicate the clients’ business like payroll handling, back-office work, selling masks, cosmetics content writing, etc. Responsibilities include resolving customer queries, recommending solutions, and guiding products & services to users through features and functionalities. To be successful in this role, you should be an excellent communicator who can earn our clients’ trust. You should also be familiar with the help desk software. Ultimately, you will help establish our reputation as a company that offers excellent customer support during all sales and after-sales procedures . RESPONSIBILITIES Ø Follow communication Procedures, Guidelines, and Policies. Ø Effectively manage many customer queries & technical issues by solving them in a complete, timely, and accurate way via Phone calls, Emails, Chats & Tickets. Ø Identify customer needs and helps customers use specific features to achieve satisfaction. Ø Provide accurate, valid, and complete information by using the right methods/tools. ØBuild sustainable relationships of trust through open and interactive communication. Ø Handle complaints, provide appropriate solutions and alternatives within the time limits. Ø Gather customer feedback and share with our Product, Sales, and Marketing teams through the client-side coordinator. Ø Assist in training junior customer service specialists if need be Ø Get cross-training and handle other projects/processes/updating products on websites simultaneously if required. Any other tasks the Immediate Supervisor may assign. Please refer if you know someone is looking/eligible/available for this job position as we have multiple openings for this position. SKILL SETS v Excellent verbal & written English skills with Knowledge of Correct Spelling, Grammar, and Punctuations. v Computer & Internet Savvy v Fast Typing (25 WPM to 60 WPM in English Qwerty Typing) with an eye for thoroughness and Accuracy (96%-100%) v Knowledge in customer complaint handling v Focused v Go-Getter v Fast Learner v Information collection and management skills WE OFFER: Training: Customer Service Specialists usually receive short-term on-the-job training that might last 1 to 2 weeks; it depends on person to person and the HOD’s decision to continue training that long. Generally, Customer Service training may focus on procedures for answering questions, information, and the usage of different Help Desk platforms and Customer relationship management platforms. Salary is also provided during the training period . Tools to Succeed: You will be given the resources and tools to succeed in a very competitive marketplace Work Environment: An environment that is high in energy with a relaxed culture. If you are focused, dedicated, and motivated to succeed, we will provide you with the ground - the ability to learn and grow, deliver winning experiences, autonomy, tools, and resources - needed for you to do so! BENEFITS ü Rewards & Recognition ü Corporate Discounts For Employees ü Earned Leaves ü Employee wellness program ü Mediclaim ü Individual Development Plans ü Team Outing IN-HOUSE FACILITIES ² Cafeteria - Choose from the menu -- Eat, Socialize, Relax, or Collaborate. ² Meal Facility- Tiffin @ a token amount of Rs 400 (PM) ² Indoor Game zone Job Type: Full-time Pay: From ₹21,500.00 per month Benefits: Health insurance Provident Fund Language: English (Required) Location: Chhani, Vadodara, Gujarat (Preferred) Work Location: In person
Company = PATTERNS Job Location = Chhani Jakat Naka , Vadodara, Gujarat Job Title = Operations Executive Department = Operations Reports to = TL-CSS Job type= Full-time- Permanent Shift Type = Night Shift Shift Time = 07:30 Pm to 05:30 Am (IST) Shift time might change based on Business, Clients, or HOD needs. Work Days = 5 days Week off = 2 rotational Hours of work = 10 Hours Break = 1 hour inclusive of work hours Individual Incentives = (Yes) Extra Hours = (Yes) Qualification = Graduation or Post Graduation (Preferred) Language = English Gender = Male & Female Both Can apply. Training = On the job Process related training Joining = Immediate Preferred Transportation = For transport between home and office, employees need to make their own arrangement at their own cost and responsibility. Job Description -------Operations Executive The role of the CSS will be to handle the International calls, emails, and chats of the customers; to be precise, they need to replicate the clients’ business like payroll handling, back-office work, selling masks, cosmetics content writing, etc. Responsibilities include resolving customer queries, recommending solutions, and guiding products & services to users through features and functionalities. To be successful in this role, you should be an excellent communicator who can earn our clients’ trust. You should also be familiar with the help desk software. Ultimately, you will help establish our reputation as a company that offers excellent customer support during all sales and after-sales procedures . RESPONSIBILITIES Ø Follow communication Procedures, Guidelines, and Policies. Ø Effectively manage many customer queries & technical issues by solving them in a complete, timely, and accurate way via Phone calls, Emails, Chats & Tickets. Ø Identify customer needs and helps customers use specific features to achieve satisfaction. Ø Provide accurate, valid, and complete information by using the right methods/tools. ØBuild sustainable relationships of trust through open and interactive communication. Ø Handle complaints, provide appropriate solutions and alternatives within the time limits. Ø Gather customer feedback and share with our Product, Sales, and Marketing teams through the client-side coordinator. Ø Assist in training junior customer service specialists if need be Ø Get cross-training and handle other projects/processes/updating products on websites simultaneously if required. Any other tasks the Immediate Supervisor may assign. Please refer if you know someone is looking/eligible/available for this job position as we have multiple openings for this position. SKILL SETS v Excellent verbal & written English skills with Knowledge of Correct Spelling, Grammar, and Punctuations. v Computer & Internet Savvy v Fast Typing (25 WPM to 60 WPM in English Qwerty Typing) with an eye for thoroughness and Accuracy (96%-100%) v Knowledge in customer complaint handling v Focused v Go-Getter v Fast Learner v Information collection and management skills WE OFFER: Training: Customer Service Specialists usually receive short-term on-the-job training that might last 1 to 2 weeks; it depends on person to person and the HOD’s decision to continue training that long. Generally, Customer Service training may focus on procedures for answering questions, information, and the usage of different Help Desk platforms and Customer relationship management platforms. Salary is also provided during the training period . Tools to Succeed: You will be given the resources and tools to succeed in a very competitive marketplace Work Environment: An environment that is high in energy with a relaxed culture. If you are focused, dedicated, and motivated to succeed, we will provide you with the ground - the ability to learn and grow, deliver winning experiences, autonomy, tools, and resources - needed for you to do so! BENEFITS ü Rewards & Recognition ü Corporate Discounts For Employees ü Earned Leaves ü Employee wellness program ü Mediclaim ü Individual Development Plans ü Team Outing IN-HOUSE FACILITIES ² Cafeteria - Choose from the menu -- Eat, Socialize, Relax, or Collaborate. ² Meal Facility- Tiffin @ a token amount of Rs 400 (PM) ² Indoor Game zone Job Type: Full-time Pay: From ₹21,500.00 per month Benefits: Health insurance Provident Fund Language: English (Required) Location: Chhani, Vadodara, Gujarat (Preferred) Work Location: In person
Company = PATTERNS Job Location = Chhani Jakat Naka , Vadodara, Gujarat Job Title = Operations Executive Department = Operations Reports to = TL-CSS Job type= Full-time- Permanent Shift Type = Night Shift Shift Time = 07:30 Pm to 05:30 Am (IST) Shift time might change based on Business, Clients, or HOD needs. Work Days = 5 days Week off = 2 rotational Hours of work = 10 Hours Break = 1 hour inclusive of work hours Individual Incentives = (Yes) Extra Hours = (Yes) Qualification = Graduation or Post Graduation (Preferred) Language = English Gender = Male & Female Both Can apply. Training = On the job Process related training Joining = Immediate Preferred Transportation = For transport between home and office, employees need to make their own arrangement at their own cost and responsibility. Job Description -------Operations Executive The role of the CSS will be to handle the International calls, emails, and chats of the customers; to be precise, they need to replicate the clients’ business like payroll handling, back-office work, selling masks, cosmetics content writing, etc. Responsibilities include resolving customer queries, recommending solutions, and guiding products & services to users through features and functionalities. To be successful in this role, you should be an excellent communicator who can earn our clients’ trust. You should also be familiar with the help desk software. Ultimately, you will help establish our reputation as a company that offers excellent customer support during all sales and after-sales procedures . RESPONSIBILITIES Ø Follow communication Procedures, Guidelines, and Policies. Ø Effectively manage many customer queries & technical issues by solving them in a complete, timely, and accurate way via Phone calls, Emails, Chats & Tickets. Ø Identify customer needs and helps customers use specific features to achieve satisfaction. Ø Provide accurate, valid, and complete information by using the right methods/tools. ØBuild sustainable relationships of trust through open and interactive communication. Ø Handle complaints, provide appropriate solutions and alternatives within the time limits. Ø Gather customer feedback and share with our Product, Sales, and Marketing teams through the client-side coordinator. Ø Assist in training junior customer service specialists if need be Ø Get cross-training and handle other projects/processes/updating products on websites simultaneously if required. Any other tasks the Immediate Supervisor may assign. Please refer if you know someone is looking/eligible/available for this job position as we have multiple openings for this position. SKILL SETS v Excellent verbal & written English skills with Knowledge of Correct Spelling, Grammar, and Punctuations. v Computer & Internet Savvy v Fast Typing (25 WPM to 60 WPM in English Qwerty Typing) with an eye for thoroughness and Accuracy (96%-100%) v Knowledge in customer complaint handling v Focused v Go-Getter v Fast Learner v Information collection and management skills WE OFFER: Training: Customer Service Specialists usually receive short-term on-the-job training that might last 1 to 2 weeks; it depends on person to person and the HOD’s decision to continue training that long. Generally, Customer Service training may focus on procedures for answering questions, information, and the usage of different Help Desk platforms and Customer relationship management platforms. Salary is also provided during the training period . Tools to Succeed: You will be given the resources and tools to succeed in a very competitive marketplace Work Environment: An environment that is high in energy with a relaxed culture. If you are focused, dedicated, and motivated to succeed, we will provide you with the ground - the ability to learn and grow, deliver winning experiences, autonomy, tools, and resources - needed for you to do so! BENEFITS ü Rewards & Recognition ü Corporate Discounts For Employees ü Earned Leaves ü Employee wellness program ü Mediclaim ü Individual Development Plans ü Team Outing IN-HOUSE FACILITIES ² Cafeteria - Choose from the menu -- Eat, Socialize, Relax, or Collaborate. ² Meal Facility- Tiffin @ a token amount of Rs 400 (PM) ² Indoor Game zone Job Type: Full-time Pay: From ₹21,500.00 per month Benefits: Health insurance Provident Fund Language: English (Required) Location: Chhani, Vadodara, Gujarat (Preferred) Work Location: In person