Operations & Execution Lead in Mumbai

Key Responsibilities

• Daily Operations Execution
• Ensure all marketplace & website orders are processed, packed, and dispatched on time
• Coordinate with packing, courier partners, and the warehouse
• Track order delays, cancellations, and exceptions, and close them the same day
• Maintain zero missed dispatches
• Inventory & Stock Control
• Track daily stock movement across Amazon, Flipkart, Shopify, Blinkit, Zepto, etc.
• Ensure stock updates in OMS/panels are accurate
• Flag low stock, excess stock, and mismatches proactively
• Coordinate inward, outward, and stock transfers
• Process & SOP Compliance
• Follow defined SOPs strictly (no shortcuts)
• Ensure team members update sheets, panels, and trackers daily
• Identify gaps in execution and report issues immediately
• Maintain discipline in naming conventions, formats, and checklists
• Returns, Claims & Reconciliation
• Track returns, damages, and lost shipments
• Raise claims on marketplaces within timelines
• Maintain returns and claims tracker
• Assist in weekly/monthly reconciliation support
• Team Coordination
• Allocate tasks to helpers and ensure closure
• Follow up without reminders from management
• Escalate only when required, with data and clarity
• Maintain daily execution report
• Reporting & Visibility
• Share daily status update (orders, delays, stock issues)
• Maintain Google Sheets/trackers cleanly and accurately
• Ensure management has clear visibility at all times