Operations Coordinator

Role & responsibilities

• Coordinate daily with

  doctors, nurses, and CRM

  teams to ensure timely completion of scheduled visits.
• Maintain and update

  daily rosters

  for doctors and nurses.
• Track completion of each appointment in CRM / internal dashboards.
  
• Ensure

  all leads and bookings are fulfilled within defined SLAs.

• Monitor operational gaps (delays, reschedules, cancellations) and flag them immediately.
  
• Prepare

  End-of-Day (EOD)

  report summarizing:
• Leads received
  
• Visits completed
  
• Pending/unfulfilled visits
  
• Key issues or escalations
  
• Support the fulfilment process by ensuring consumables, kits, and logistics are well-coordinated.
  
• Assist the central ops team in optimizing turnaround time and patient experience.

Preferred candidate profile

• aduate in any discipline (Healthcare / Service Operations preferred)
  
• 13 years of experience in field coordination, healthcare, or service fulfilment