Operations Associate

• As an Operations Associate, you are accountable for all the operational & quality processes in the Trust & Safety Team team .
• You would be responsible for moderating the content on the platform and will ensure that the quality of the platform is maintained, analyse data and suggesting process & policy improvement and compliance.
• You would also be required to be proficient in Advanced excel/google sheets,SQL and data management.

What you'll do:

• Ensure timely the performance checks on all the domains of POD.
• Focused on the quality and the safety of the content on the platform as well as our user experience.
• Operationalise quality assurance processes at offshore/inhouse.
• Manage end-to-end operations of the team and for the vertical.
• Connect with team for Calibrations, Training and quality & Policy Updates.

Who you are:

• 1 to 3 years of work experience in managing quality processes in a large team
• Content Moderation experience would be preferable.
• Written and spoken communication in languages (Hindi & any other language and business proficiency in English
• Basic to advanced skills in MS Excel (or Google Sheets) and MS Word (or Google Doc)
• Able to write and understand basic SQL queries.
• Basic analytical skills to drive decision-making.
• Self-starter; capable of taking initiative and working with minimal direction
• Ability to understand and develop processes from scratch.
• Essential to have attention to detail and accuracy, also a critical thinker and problem-solver
• Ability to multitask, set priorities, and manage time effectively
• Independently work in a fast-paced environment with tight deadlines

Where you'll be?

• Remote