Pinky Promise

Hiring for a Customer Support Executive at Pinky Promise! Job Title - Customer Support Executive Location - Remote (within India only) Type - Full-time Experience - at least 1 year Compensation - As per industry standards and based on last drawn Company - Pinky Promise Private Limited Website - askpinkypromise.com Instagram - @askpinkypromise Link to apply - https://forms.gle/NENP7VmMgCkpb6Xy8 Company Description: Pinky Promise Private Limited is a platform that aims to provide affordable, instant, and reliable sexual and reproductive healthcare to every Indian woman. Using AI/ML technology and the world's best medical protocols, Pinky Promise eliminates variabilities in outcomes due to manual data processing, bias, or variable physician quality. Pinky Promise has served over 250K women, many of whom have never visited a Gynaecologist before. About the Role: Pinky Promise is looking for a dedicated and proactive Customer Support Executive to join our customer service team. As a Customer Support Executive, you will be responsible for assisting with customer inquiries, providing timely solutions, and supporting the team in enhancing customer experience. This remote opportunity will offer you valuable insights into customer service operations and help you develop essential skills in communication, problem-solving, and client relations. Key Responsibilities: Coordinate and manage patient consultations effectively. Ensure timely follow-ups with patients to support treatment adherence and recovery. Bridge communication between doctors and patients for efficient care delivery, ensuring smooth communication and addressing concerns promptly. Maintain consistent communication with Doctors to ensure continuity of care. Shift Timing (Remote): Monday to Friday – 4:00 PM to 1:00 AM IST Alternate Saturdays – 7:00 AM to 4:00 PM IST Sundays off Requirements: Ability to relate to women's health and patient's issues. Immediate joiner preferred. Strong communication skills, both written and verbal. Interest in customer service and problem-solving with at least 1 year experience in customer service/support work. Ability to work independently and manage time effectively in a remote work environment. Comfortable working in night shifts. Friendly, empathetic, and patient with patients. Attention to detail and strong organizational skills. Familiarity with customer support tools or platforms (e.g., WATI, Exotel) is a plus, but not required. Ability to work well in a team environment and collaborate effectively. Ability to use and possession of laptops with working internet. Desired Skillsets: Effective Communication Emotional intelligence Teamwork Time Management Attention to Detail Customer Support Adaptability and Flexibility If you are passionate about making a significant impact in the healthcare industry and have the experience and qualifications required, we invite you to apply for this rewarding opportunity.

The Video Editor (Freelance) position at Pinky Promise offers an exciting opportunity to be a part of the most loved women's health app in the country. As a Video Editor, you will play a crucial role in bringing the story of Pinky Promise and the journeys of the women they serve to life through engaging video content. This freelance position allows you to work remotely, but requires the ability to deliver videos within tight deadlines. Your primary responsibilities will include editing shortform and longform video content such as social media reels, ads, and YouTube videos. You will collaborate closely with the content and marketing teams to ensure a consistent brand voice across all video content. Delivering polished videos with colour correction, sound levelling, and consistent pacing is essential, along with managing file organization and meeting delivery deadlines consistently. To be successful in this role, you should have at least 2 years of hands-on video editing experience, preferably for digital-first platforms. Proficiency in Adobe Premiere Pro and/or DaVinci, along with a working knowledge of Photoshop or Illustrator, is required. A strong portfolio showcasing video editing for digital platforms and a keen eye for storytelling, pacing, clarity, and visual flow are key attributes. Independence, excellent communication skills, and discipline in remote work environments are also important qualities we are looking for. In return, Pinky Promise offers a compensation package based on market standards and experience. As part of the team, you will enjoy the benefits of a remote freelance position and the opportunity to make a meaningful impact on women's health across India. Creative freedom in shaping video storytelling for growth and brand awareness is also a perk of this role. Join us at Pinky Promise and let your creative vision help amplify the voices and stories of the women we serve.,