Hiring for a Customer Support Executive at Pinky Promise! Job Title - Customer Support Executive Location - Remote (within India only) Type - Full-time Experience - at least 1 year Compensation - As per industry standards and based on last drawn Company - Pinky Promise Private Limited Website - askpinkypromise.com Instagram - @askpinkypromise Link to apply - https://forms.gle/NENP7VmMgCkpb6Xy8 Company Description: Pinky Promise Private Limited is a platform that aims to provide affordable, instant, and reliable sexual and reproductive healthcare to every Indian woman. Using AI/ML technology and the world's best medical protocols, Pinky Promise eliminates variabilities in outcomes due to manual data processing, bias, or variable physician quality. Pinky Promise has served over 250K women, many of whom have never visited a Gynaecologist before. About the Role: Pinky Promise is looking for a dedicated and proactive Customer Support Executive to join our customer service team. As a Customer Support Executive, you will be responsible for assisting with customer inquiries, providing timely solutions, and supporting the team in enhancing customer experience. This remote opportunity will offer you valuable insights into customer service operations and help you develop essential skills in communication, problem-solving, and client relations. Key Responsibilities: Coordinate and manage patient consultations effectively. Ensure timely follow-ups with patients to support treatment adherence and recovery. Bridge communication between doctors and patients for efficient care delivery, ensuring smooth communication and addressing concerns promptly. Maintain consistent communication with Doctors to ensure continuity of care. Shift Timing (Remote): Monday to Friday – 4:00 PM to 1:00 AM IST Alternate Saturdays – 7:00 AM to 4:00 PM IST Sundays off Requirements: Ability to relate to women's health and patient's issues. Immediate joiner preferred. Strong communication skills, both written and verbal. Interest in customer service and problem-solving with at least 1 year experience in customer service/support work. Ability to work independently and manage time effectively in a remote work environment. Comfortable working in night shifts. Friendly, empathetic, and patient with patients. Attention to detail and strong organizational skills. Familiarity with customer support tools or platforms (e.g., WATI, Exotel) is a plus, but not required. Ability to work well in a team environment and collaborate effectively. Ability to use and possession of laptops with working internet. Desired Skillsets: Effective Communication Emotional intelligence Teamwork Time Management Attention to Detail Customer Support Adaptability and Flexibility If you are passionate about making a significant impact in the healthcare industry and have the experience and qualifications required, we invite you to apply for this rewarding opportunity.
Title - Operations Associate Consultancy Location - Onsite at Mumbai, Maharashtra, India Consultancy Type - Full Time Remuneration - As per market standards and last drawn Company Description: Pinky Promise Private Limited is an online platform that aims to provide affordable, instant, and reliable menstrual, sexual and reproductive healthcare to every Indian woman. Using AI/ML technology and the world's best medical protocols, Pinky Promise eliminates variabilities in outcomes due to manual data processing, bias, or variable physician quality. Pinky Promise has served over 250K women, many of whom have never visited a Gynaecologist before. About Role: At Pinky Promise Private Ltd, we're on a mission to make women's healthcare accessible, affordable, compassionate, and judgment-free. As an Operations Associate, you'll play a key role in ensuring that our systems, teams, and processes run smoothly so that our patients always receive seamless care and support. Key Responsibilities: 1. Customer Support Operations Oversee day-to-day performance of the customer support team to ensure timely responses across all communication channels. Develop and implement simple performance tracking and quality-assurance mechanisms. Ensure smooth coordination and communication between shifts for uninterrupted operations. Conduct ongoing training, feedback, and performance reviews for the team. Maintain updated operational protocols in line with organizational goals. Manage team rosters and other administrative requirements. Address escalations and provide timely resolution support to team members and users. 2. Doctor Consultations & Coordination Monitor and follow up on consultation workflows to ensure prescriptions and follow-up messages are shared promptly. Track and resolve pending consultations in collaboration with doctors and the technical team. Identify process gaps and suggest improvements to enhance patient experience and efficiency. 3. Revenue & Growth Operations Support the coordination and conversion of diagnostic test and health plan bookings from initial inquiry to completion. Assist in managing follow-ups, scheduling, and coordination between patients, doctors, and nutritionists. Track and record referral activities, conversions, and key operational metrics. Implement initiatives to improve user retention, conversion, and satisfaction. 4. Quality Control & Escalation Management Monitor patient interactions (calls and chats) to ensure communication meets company quality standards. Identify and escalate service gaps, delays, or user grievances promptly. Coordinate with internal teams to address escalations related to adherence or recovery follow-ups. Audit conversations periodically and provide feedback to relevant teams for improvement. Ensure overall compliance with company protocols, empathy in tone, and consistency in user experience. Qualifications: Bachelor's degree in a relevant field (Business, Operations, Healthcare Management, or similar). 3-4 years of experience in Operations, Business Development, Customer Success, or similar cross-functional roles. Prior experience in the healthcare or wellness industry is preferred. Strong grasp of process management, communication, and coordination in fast-moving environments. Who You are: You're organized, proactive, and detail-oriented, with excellent communication and coordination skills. You thrive in fast-paced environments, managing multiple priorities while maintaining empathy and accuracy. You're comfortable working across teams - from doctors and nutritionists to support staff - to ensure things run smoothly. You have a genuine passion for improving healthcare delivery and creating meaningful patient experiences. You're tech-savvy, comfortable using tools like Google Workspace, spreadsheets, and dashboards. You possess strong people skills - calm under pressure, empathetic in tone, and clear in communication. You're analytical and solution-oriented, with the ability to identify gaps and suggest process improvements. You have an ambitious, go-getter mindset, willing to take ownership and do what it takes to achieve your goals. Experience in operations, customer support, or healthcare coordination is a plus, but not mandatory - we value attitude and adaptability most. Why join Pinky Promise Private Limited: Be part of a growing team with opportunities for personal and professional development. Get international exposure Work in a supportive, patient-focused environment. Opportunity to make a significant impact on women's health through quality gynaecological care. If you are a dedicated working professional with strong interest in women's health and a passion for patient care, we would love to hear from you. Apply now and join our mission to provide high-quality, compassionate care to women across the country! Application link: https://forms.gle/MBtH6Bq8XevBf3ob6