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Operations Associate

Operations Associate

Cision

1 - 4 years

2 - 6 Lacs

mumbai

Posted:22 hours ago| Platform:

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Skills Required

graphics service delivery quality standards coding customer satisfaction social media standard operating procedures transmission genetics analytics

Work Mode

Work from Office

Job Type

Full Time

Job Description

Processing, proofing and distributing copy to domestic and international circuits via wire, PR Newswire for Journalists web service, Internet, fax and email, ensuring a timely and accurate transmission.
Quality checking all orders and distributions to guarantee a high standard of service delivery.
Account managing the successful completion of orders
Providing clients with an excellent service that exceeds their expectations and is in line with corporate strategy.
Adhering to all departmental Standard Operating Procedures at all times.
Providing a high standard of ROI reporting to add value to PRNs products.

Output clients copy in timely fashion

Ensure accurate distribution to correct circuit at specified time

Monitor and chase return of requested translations for onward distribution

Ensure that all information uploaded to PR Newswire for Journalists is uploaded with relevant industry, subject and geography coding

Upload graphics and linked documents onto PR Newswire for Journalists, and the PR Newswire websites

Ensure accuracy, attribution and acceptability of clients copy

Ensure regulatory headline and content accuracy of clients copy

Assist with formatting or document conversion queries

Promote a client-focused culture at all times

Instigate initiatives and processes to build, develop and maintain excellent business relationships

Understand clients needs and objectives

Attend meetings and social evenings with clients where necessary

Act as initial contact and take responsibility for all client queries and complaints. Follow standard escalation procedures at all times

Maintain an excellent knowledge of all PR Newswire products and services.

Liaise with Secondary Information Providers (SIPs) to ensure accurate and expedient transmission

Provide consultative service - advise clients on available and appropriate circuits

Provide editorial advice to maximize potential pick-up of press release copy

Maintain and develop relations with internal clients to achieve excellent service delivery

Ensure all jobs are assigned, distributed and fulfilled correctly
Ensure all jobs and related correspondence/activities are accurately logged in the workflow management system
Focus on quality standards and timelines to achieve team targets and objectives, and to maintain high visibility for the team within the company
Maintain company websites ensuring incoming service feeds are accurately mapped

Liaise between translation agencies and client to ensure customer satisfaction with translation service

Advise on distribution receipt and clear times

Look for any up-selling opportunities

Liaise with affiliates to ensure accurate and expedient transmission

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Cision

Public Relations and Communications Services

Chicago Illinois

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Operations Associate