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Curriculum Associates
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Operations Assistant, Professional Learning Operations

Operations Assistant, Professional Learning Operations

Curriculum Associates

50 years

3 - 5 Lacs

bengaluru

Posted:6 days ago| Platform: GlassDoor logo

Apply

Skills Required

learning technology support service salesforce data leadership reports excel management texture development testing

Work Mode

Remote

Job Type

Part Time

Job Description

At Curriculum Associates, we believe in the potential of every child and are changing the face of education technology with award-winning learning programs like i-Ready that serve a third of the nation’s K–8 students. For more than 50 years, our commitment to making classrooms better places, serving educators, and supporting accessible learning experiences for all students has driven the continuous improvement of our innovative programs. Our team of more than 2,500 employees is composed of lifelong learners who stand behind this mission, working tirelessly to serve the educational community with world-class programs and support every day.

Job Description for Operations Assistant, Professional Learning Operations

Job Description

Essential duties/responsibilities:

Provide timely, friendly, flexible, and accurate service to colleagues requesting support in the

PLS Ops Support Salesforce queue.

Navigate multiple customer-related Salesforce objects independently, balancing on-time

resolutions (SLA of one business day) with need for data integrity.

Become a subject matter expert on CA’s PL business and data in Salesforce, translating

ambiguous requests for support into deliverables, asking clear follow-up questions as needed.

Work closely with PLS Operations departmental leadership to update key reports as needed.

Successfully manage high volumes of work during our back-to-school season.

Required Job Skills and Abilities:

You are a clear and efficient communicator, handling all correspondence with professionalism

and grace.

You are adept at communicating and coordinating with remote colleagues.

You are able to work independently and know when to seek guidance or clarity.

You excel at solving problems, and approach challenges with urgency and motivation.

Required Education and Experience:

A minimum of 1 year of experience in delivery and/or management of operational services and

support

Experience with Salesforce or a similar business system

Experience in working in a high-volume operations setting

Note: Candidates are willing to work in EST / US Shifts

Curriculum Associates, LLC is an equal opportunity employer. Curriculum Associates will not discriminate against any employee or applicant for employment based on any legally-recognized basis, including, but not limited to: race (including ancestry, national origin, ethnic characteristics, interracial marriage or association, and traits historically associated with race such as hair texture and protective hairstyles), color, religion and creed (including all aspects of religious observance, practice and belief), sex (including pregnancy, lactation, childbirth or related medical conditions, breastfeeding, sex assigned at birth, difference of sex development and variations of sex characteristics), affectional or sexual orientation, gender identity or expression, age, citizenship or immigration status, physical or mental disability, genetic information (including testing and characteristics), veteran or uniformed servicemember status or any other status protected by federal, state or local law.

If you need special assistance or an accommodation for a disability in order to apply for a posted position, please contact our People and Culture department at

people@cainc.com

for US based job postings. Contact

people-india@cainc.com

for India job postings.

US-based Candidates:

Curriculum Associates uses E-Verify to confirm the employment eligibility of all newly hired employees. To learn more about E-Verify, including your rights and responsibilities, please visit:

https://www.e-verify.gov/employees/employee-rights-and-responsibilities

Information that you provide when applying for employment with Curriculum Associates, LLC may be subject to the California Privacy Rights Act.

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Operations Assistant, Professional Learning Operations