Operations Assistant, Professional Learning Operations

At Curriculum Associates (CA), it is believed that a diverse team leads to diversity in thinking, ultimately improving the quality of products for teachers and students. If you are reading this job description and feel energized by the content, and believe you could bring passion and commitment to the role, do not hesitate to apply even if you do not meet every qualification. Above all, CA is seeking the right person for this position. As a member of the team, your essential duties and responsibilities will include providing timely, friendly, flexible, and accurate service to colleagues who request support in the PLS Ops Support Salesforce queue. You will need to navigate multiple customer-related Salesforce objects independently, ensuring on-time resolutions within one business day while maintaining data integrity. Becoming a subject matter expert on CAs PL business and data in Salesforce will be crucial, as you translate ambiguous requests into actionable deliverables and collaborate closely with PLS Operations departmental leadership to update key reports. Additionally, you will be expected to successfully manage high volumes of work, particularly during the back-to-school season. The ideal candidate for this role possesses the following job skills and abilities: clear and efficient communication skills, professionalism, and grace in handling all correspondence, adeptness at communicating and coordinating with remote colleagues, ability to work independently while knowing when to seek guidance, and proficiency in problem-solving with a sense of urgency and motivation. In terms of required education and experience, candidates should have a minimum of 1 year of experience in the delivery and/or management of operational services and support, familiarity with Salesforce or a similar business system, and experience working in a high-volume operations setting. Please note that candidates must be willing to work in the European Shift (2-11 PM IST). If you require special assistance or accommodation for a disability in order to apply for a posted position, please reach out to the People and Culture department at people@cainc.com. For US-based candidates, Curriculum Associates utilizes E-Verify to confirm the employment eligibility of all newly hired employees. To learn more about E-Verify, including your rights and responsibilities, please visit: https://www.e-verify.gov/employees/employee-rights-and-responsibilities Information provided during the application process with Curriculum Associates, LLC may be subject to the California Privacy Rights Act.,