Operations and Customer Support Associate

Job Description

About Us : ActivityKidz is a pioneering platform connecting parents with top-notch activity providers. We offer enriching experiences for kids and help parents discover and book various after-school activities. Key Responsibilities : We are seeking a driven and detail-oriented Operations and Customer Support Associate to join our team. In this full-time role, you will handle Shopify backend operations, maintain and enhance product listings, and ensure exceptional customer experiences through chat support. This position is ideal for someone who thrives in a dynamic environment and is eager to learn and grow within a fast-paced e-commerce business. 1. Operations (Shopify Backend): Manage and update product listings, including descriptions, images, pricing, and metadata. Organize products into collections and ensure seamless categorization. Regularly update banners, announcements, and website promotions. Implement SEO best practices to optimize product pages for search engines. Troubleshoot technical issues and coordinate with developers for resolution. 2. Customer Support (Chat): Respond promptly and professionally to customer inquiries through chat platforms. Provide accurate information about products, pricing, and availability. Resolve basic customer concerns and escalate complex queries to the appropriate team. Document customer feedback to identify areas of improvement. 3. General Support: Collaborate with the marketing team to execute campaigns and highlight new product offerings. Maintain an organized database of product and customer information. Assist in streamlining workflows to improve operational efficiency. Perks: Competitive salary and growth opportunities. Hands-on learning experience with a fast-growing e-commerce brand. Work closely with the founder and gain insights into running a business. Job Types: Full-time, Permanent, Fresher Pay: ₹300,000.00 - ₹350,000.00 per year Benefits: Cell phone reimbursement Schedule: Day shift Supplemental Pay: Quarterly bonus Ability to commute/relocate: Gurugram, Haryana: Reliably commute or planning to relocate before starting work (Required) Application Question(s): Do you have your own laptop? Education: Bachelor's (Required) Language: English (Required) Work Location: In person Expected Start Date: 25/06/2025