Operations and Customer Support Associate

As a driven and detail-oriented Operations and Customer Support Associate at ActivityKidz, you will play a crucial role in managing Shopify backend operations, enhancing product listings, and ensuring exceptional customer experiences through chat support. This full-time position is perfect for individuals who thrive in dynamic environments and are eager to learn and grow within a fast-paced e-commerce business. **Key Responsibilities:** - **Operations (Shopify Backend):** - Manage and update product listings, including descriptions, images, pricing, and metadata. - Organize products into collections and ensure seamless categorization. - Regularly update banners, announcements, and website promotions. - Implement SEO best practices to optimize product pages for search engines. - Troubleshoot technical issues and coordinate with developers for resolution. - **Customer Support (Chat):** - Respond promptly and professionally to customer inquiries through chat platforms. - Provide accurate information about products, pricing, and availability. - Resolve basic customer concerns and escalate complex queries to the appropriate team. - Document customer feedback to identify areas of improvement. - **General Support:** - Collaborate with the marketing team to execute campaigns and highlight new product offerings. - Maintain an organized database of product and customer information. - Assist in streamlining workflows to improve operational efficiency. **Qualifications Required:** - Bachelor's degree. - Proficiency in English. In addition to these responsibilities, you will have the opportunity to work closely with the founder, gain insights into running a business, and enjoy a competitive salary with growth opportunities. The role also offers hands-on learning experience with a fast-growing e-commerce brand. If you are someone who enjoys a fast-paced environment, values teamwork, and is committed to delivering exceptional customer service, then this could be the perfect opportunity for you. Please note that the work location is in Gurugram, Haryana, and the expected start date is 25/06/2025. The company provides cell phone reimbursement, day shift schedule, and quarterly bonuses. Kindly ensure you have your own laptop for this role.,