About Us : ActivityKidz is a pioneering platform connecting parents with top-notch activity providers. We offer enriching experiences for kids and help parents discover and book various after-school activities. Key Responsibilities : We are seeking a driven and detail-oriented Operations and Customer Support Associate to join our team. In this full-time role, you will handle Shopify backend operations, maintain and enhance product listings, and ensure exceptional customer experiences through chat support. This position is ideal for someone who thrives in a dynamic environment and is eager to learn and grow within a fast-paced e-commerce business. 1. Operations (Shopify Backend): Manage and update product listings, including descriptions, images, pricing, and metadata. Organize products into collections and ensure seamless categorization. Regularly update banners, announcements, and website promotions. Implement SEO best practices to optimize product pages for search engines. Troubleshoot technical issues and coordinate with developers for resolution. 2. Customer Support (Chat): Respond promptly and professionally to customer inquiries through chat platforms. Provide accurate information about products, pricing, and availability. Resolve basic customer concerns and escalate complex queries to the appropriate team. Document customer feedback to identify areas of improvement. 3. General Support: Collaborate with the marketing team to execute campaigns and highlight new product offerings. Maintain an organized database of product and customer information. Assist in streamlining workflows to improve operational efficiency. Perks: Competitive salary and growth opportunities. Hands-on learning experience with a fast-growing e-commerce brand. Work closely with the founder and gain insights into running a business. Job Types: Full-time, Permanent, Fresher Pay: ₹300,000.00 - ₹360,000.00 per year Benefits: Cell phone reimbursement Ability to commute/relocate: Gurugram, Haryana: Reliably commute or planning to relocate before starting work (Required) Application Question(s): Do you have your own laptop? Education: Bachelor's (Required) Language: English (Required) Work Location: In person
About Us : ActivityKidz is a pioneering platform connecting parents with top-notch activity providers. We offer enriching experiences for kids and help parents discover and book various after-school activities. Key Responsibilities : We are seeking a driven and detail-oriented Operations and Customer Support Associate to join our team. In this full-time role, you will handle Shopify backend operations, maintain and enhance product listings, and ensure exceptional customer experiences through chat support. This position is ideal for someone who thrives in a dynamic environment and is eager to learn and grow within a fast-paced e-commerce business. 1. Operations (Shopify Backend): Manage and update product listings, including descriptions, images, pricing, and metadata. Organize products into collections and ensure seamless categorization. Regularly update banners, announcements, and website promotions. Implement SEO best practices to optimize product pages for search engines. Troubleshoot technical issues and coordinate with developers for resolution. 2. Customer Support (Chat): Respond promptly and professionally to customer inquiries through chat platforms. Provide accurate information about products, pricing, and availability. Resolve basic customer concerns and escalate complex queries to the appropriate team. Document customer feedback to identify areas of improvement. 3. General Support: Collaborate with the marketing team to execute campaigns and highlight new product offerings. Maintain an organized database of product and customer information. Assist in streamlining workflows to improve operational efficiency. Perks: Competitive salary and growth opportunities. Hands-on learning experience with a fast-growing e-commerce brand. Work closely with the founder and gain insights into running a business. Job Types: Full-time, Permanent, Fresher Pay: ₹300,000.00 - ₹360,000.00 per year Benefits: Cell phone reimbursement Ability to commute/relocate: Gurugram, Haryana: Reliably commute or planning to relocate before starting work (Required) Application Question(s): Do you have your own laptop? Education: Bachelor's (Required) Language: English (Required) Work Location: In person
You will be joining ActivityKidz, a platform connecting parents with activity providers to offer enriching experiences for kids. As an Operations and Customer Support Associate, your role will involve handling Shopify backend operations, maintaining product listings, and providing exceptional customer support through chat. This position is perfect for someone who enjoys a dynamic environment and is eager to grow within a fast-paced e-commerce business. - **Operations (Shopify Backend)**: - Manage and update product listings, descriptions, images, pricing, and metadata. - Organize products into collections for seamless categorization. - Update banners, announcements, and promotions regularly. - Implement SEO best practices for optimal search engine visibility. - Troubleshoot technical issues and collaborate with developers for resolutions. - **Customer Support (Chat)**: - Respond promptly and professionally to customer inquiries via chat. - Offer accurate information on products, pricing, and availability. - Resolve basic customer concerns and escalate complex queries as needed. - Document customer feedback to identify areas for improvement. - **General Support**: - Collaborate with the marketing team for campaign execution and product highlights. - Maintain an organized database of product and customer information. - Assist in streamlining workflows to enhance operational efficiency. You will enjoy competitive salary packages, growth opportunities, and hands-on learning experiences with the founder of a rapidly growing e-commerce brand. As an essential part of the team, you will be involved in various aspects of the business, gaining valuable insights into its operations. If you are a detail-oriented individual who thrives in a fast-paced environment, this role offers you the chance to work closely with the founder, execute marketing campaigns, and contribute to the growth of the business. Your responsibilities will include managing Shopify backend operations, updating product listings, providing exceptional customer support through chat, and collaborating with the marketing team to enhance operational efficiency.,