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Operations and Customer Success Associate

Operations and Customer Success Associate

Mentoria

1 - 3 years

4 - 5 Lacs

mumbai andheri west

Posted:5 days ago| Platform:

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Skills Required

customer support customer success operations customer service complaint management grievance handling operations management

Work Mode

Work from Office

Job Type

Full Time

Job Description

Role Description
1. Getting on calls with our customers and aligning their counselling sessions with the relevant counsellors.2. Enabling all our counsellors to get sessions, managing their schedules and connecting them with the customer's requirements.3. Resolving any challenges that come up before, during and after the counselling session for the counsellor and the customer.4. Grievance handling, complaint management, dealing with unhappy customers and ensuring their experience is corrected with the right service.5. Taking feedback from customers - through call and video. Getting customer reviews and testimonials.6. Creating dashboards and reports for our corporate partners7. Doing briefing calls with new customers to enable them to understand TMS.8. Helping with execution when it comes to up-selling/connecting/building a relationship with new and existing customers.9. Reaching out to past customers to understand their additional challenges, mapping their career journey and supporting them with the right research/information through our content team.

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Operations and Customer Success Associate