Operation Manager BPO

As an ideal candidate for this role, you will be responsible for conducting staff performance reviews, assessing needs, and performing cost/benefit analysis for operational strategy assessment. You will play a key role in establishing high standards for productivity, quality, and customer service while defining user guidelines. Your duties will involve developing a company system for customer interaction and voice response, overseeing its implementation process, and continuously managing and enhancing center performance through performance monitoring, problem resolution, system audits, and quality assurance measures. Additionally, you will provide support to the HR department. - Conduct staff performance reviews - Assess needs and perform cost/benefit analysis for operational strategy assessment - Establish high standards for productivity, quality, and customer service - Define user guidelines - Develop a company system for customer interaction and voice response - Oversee the implementation process - Manage and enhance center performance through performance monitoring, problem resolution, system audits, and quality assurance measures - Provide support to the HR department,