Job
Description
Hello! We are a Singapore headquartered MNC, with operations in the area of Returnable Packaging for automotive part manufacturers in India. Please take a look at this YouTube video playlist to understand more about the business- https://youtube.com/playlist?list=PLsUSjix2bx97A1gCt2VtZFmjzMClBrF6e To know more about the Indian supply chain company IPSCOM please take a look at https://www.ipscomreturnable.com/ To know more about the group please visit https://www.ipscom.com/ We are recruiting for a fulfillment executive with the following job role and description. Job Description Fulfilment Executive Responsibilities: Coordinate with OSRs, transporters, and logistics partners to ensure the timely placement of vehicles and optimize transit lead times. Manage daily stock issuance, collection, and repair transactions in the asset tracking portal, following standard process instructions. Raise invoice requests, submit invoices for GRN/Service Entry booking, and maintain accurate tracking records for GRN. Monitor payment collections regularly, follow up with customers on delayed payments, and ensure timely release of funds. Schedule and conduct physical stock audits, reconcile discrepancies, and share reports for validation. Follow up with customers for Purchase Orders (POs), track PO quantities against invoices, and ensure compliance with agreed terms. Build and maintain strong relationships with all stakeholders in the supply chain, including customers, transporters, and internal teams. Proactively anticipate stock-out situations, inform customers in advance, and take necessary actions to prevent disruptions. Conduct regular customer visits (minimum once a month) to gather operational feedback, address concerns, and ensure smooth execution. Handle customer queries and complaints efficiently, providing timely resolutions to maintain customer satisfaction. Analyze root causes of damages, coordinate necessary repairs, and ensure minimal impact on operational flow. Prepare and submit monthly reports on time, ensuring execution of action points identified during internal reviews. Identify areas for continuous improvement, actively participate in discussions and analysis sessions, and contribute to process enhancements. This role requires strong coordination, customer-handling skills, and the ability to work proactively in a fast-paced logistics environment. Requirements: The candidate must have strong oral and written communication skills in English, with fluency in the regional language (based on work location). Basic proficiency in Hindi is preferred. Proficiency in MS Excel, Word, and PowerPoint is required. Data analysis skills will be an added advantage. Strong interpersonal skills to build and maintain good customer relationships. Must be dynamic and flexible, responding promptly to calls and emails as required. Patience and a willingness to invest time and effort in understanding the business and job responsibilities. The position is for Chennai. Please mail your latest resume to Sunanda.patra@ipscom.in or call on 7410016611 if you are interested. Please do definitely view the YouTube playlist and visit our website before calling me. Thanks & Regards, Sunanda Patra Asst. Mgr. (HR & Admin)
