Job
Description
We are looking for a proactive and responsible Café Executive to oversee the day-to-day operations of our café located inside the IIM Umsawli campus. This individual will be responsible for managing café staff, ensuring high-quality food and beverage service, handling kitchen operations, maintaining hygiene standards, managing inventory, and delivering a great customer experience. Key Responsibilities: 1. Operations Management Oversee daily café operations, including opening and closing procedures. Ensure smooth coordination between kitchen, service, and front-of-house operations. Monitor order taking, preparation, and service to maintain quality and speed. 2. Staff Supervision Manage and supervise kitchen staff, service staff, and support staff. Prepare staff schedules and ensure adequate manpower coverage. Provide training and support to team members to ensure quality service. 3. Inventory & Procurement Track inventory levels of food, beverages, and supplies. Coordinate with vendors/suppliers for timely procurement. Minimize wastage and ensure cost control. 4. Customer Service Address customer queries, concerns, or complaints professionally. Maintain a welcoming environment and high customer satisfaction. 5. Hygiene & Compliance Ensure all food safety, hygiene, and cleanliness standards are maintained. Conduct regular checks and audits in kitchen and dining areas. 6. Reporting & Coordination Maintain daily sales, expense, and stock reports. Coordinate with the Café Manager/Owner on planning, budgeting, and new initiatives. Requirements: Proven experience in food & beverage or hospitality operations (café/restaurant/hotel preferred). Strong leadership and team management skills. Excellent organizational and multitasking abilities. Good knowledge of kitchen operations, hygiene standards, and customer service. Basic knowledge of inventory and supply chain management. Ability to work flexibly, including weekends and holidays. Preferred Qualifications: Diploma or degree in Hotel Management / Hospitality / Culinary Arts (preferred but not mandatory). 2+ years of experience in a similar role. Fluent in English and Hindi; knowledge of local languages is a plus. Salary & Benefits: Competitive salary based on experience. Free meals during shifts. Job Types: Full-time, Permanent Benefits: Cell phone reimbursement Food provided Paid sick time Paid time off Provident Fund Schedule: Rotational shift Supplemental Pay: Yearly bonus Work Location: In person
