Operation Engineer

Participate in service/application releases, scheduled and ad-hoc product maintenance releases (OS and middleware), systems updates and post-release incident management and reporting End to end service ownership, technical, functional and operational knowledge of the service and its components Providing support to the production services. (e.g. Incident/problem/batch/change management, system DR & roleswap) Providing technical support to the IT service owner, with your functional and operational knowledge of linux based services and components Monitoring the health of production systems and recovering the systems as quickly as possible when incidents occur Analysing and troubleshooting all kind of Production system issues Communicating with business users and production support managers to report system status The ideal candidate for this role be familiar with all and expert in some of the following: Essential Experience of software development using Cobol / DB2 / C Unix Scripting (Shell Scripting) Control-M scheduler Experience of working on and supporting Data Warehouse / MI services Technical troubleshooting and service problem determination Able to provide support for out of hours releases Desirable Experience of software development using SAS (midrange) Experience of raising and owning IT Change records UNIX - Linux (Redhat 8 +), including VIOM and VCS Agile Tooling Jira, Confluence, Slack CI/CD tools such as Jenkins, Git, GitHub, Nexus Knowledge of legacy HSBC systems knowledge would be beneficial In addition to the detail listed above, the ideal candidate will: Be an approachable, collaborative, and supportive team member Take ownership of issues and work automatously to drive them to resolution Have an ability and desire to keep with up with current trends and learn new technologies Have excellent written and spoken communication skills; an ability to adapt communication to the audience and the message to be conveyed