operation & CRM Executives

Operation & CRM Executive Job Description (JD) as per your details:

Job Title: Operation & CRM Executive

Location: Delhi, Ludhiana, Bathinda, Jalandhar & Amritsar
Final Interview: Chandigarh (Sector 17)

Job Description:

We are seeking a skilled Operation & CRM Executive with prior experience in the wellness, skincare, or sales industry. The candidate will be responsible for managing clinic operations, ensuring smooth workflow, maintaining client relationships, and driving customer satisfaction across assigned branches.

Key Responsibilities:

• Oversee day-to-day clinic operations to ensure efficiency and service quality.
• Handle CRM (Customer Relationship Management) activities, including managing client databases and ensuring timely follow-ups.
• Monitor and maintain coordination between the clinic staff and management.
• Support sales and marketing activities to achieve branch targets.
• Ensure client satisfaction through proper handling of inquiries, feedback, and after-service communication.
• Maintain accurate operational records, reports, and inventory tracking.
• Work closely with the HR and management team to improve clinic performance.
• Implement company policies and ensure compliance with standard operating procedures (SOPs).

Requirements:

• Minimum 2–4 years of experience in operations, CRM, wellness, skincare, or sales industry.
• Strong communication, coordination, and organizational skills.
• Hands-on experience with CRM tools and operational management.
• Ability to multitask and manage multiple branches efficiently.
• Qualification: Graduate or Postgraduate in Management, Business Administration, or a related field.

Job Type: Full-Time

Available Locations: Delhi, Ludhiana, Bathinda, Jalandhar & Amritsar
Final Interview: Chandigarh (Sector 17)

Job Types: Full-time, Permanent

Pay: ₹15,000.00 - ₹25,000.00 per month

Work Location: In person