Openings For Branch Banking operations- Kerala

1 - 6 years

3 - 6 Lacs

Posted:23 hours ago| Platform: Naukri logo

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Job Type

Full Time

Job Description

Job Purpose:

The role entails providing best in-class customer service to become their banking partner of choice through efficient and cost-effective customer engagement. The role bearer would be responsible for client engagement, customer service, operations, liability build up, cross sales at the designated branch and ensure regulatory requirements.

Roles & Responsibilities:

  • Daily customer engagement on assigned customer portfolio for CA/SA/TD build up, Asset & Wealth cross sell.
  • Deliver business target assigned as per performance score card.
  • Giving the client need based product solutions.
  • Assessing customer propensity and ensuring higher product penetration per relationship
  • Referencing for more business from existing customers
  • Responsible for creating a customer-focused approach for quick resolution of all queries and complaints.
  • Ensuring adherence to banking regulation & policies pertaining to Anti Money Laundering (AML), Know Your Customer (KYC), Data & Information security etc.
  • Assist in closure of all observations in audit report.
  • Client relationship management and customer services related to retail banking operations.
  • Custodian of the branch vault and manage the vault limits.
  • Supervise all cash and non-cash transactions like DD/MC, fund transfer etc.
  • Updating the key registers regularly
  • Review branch reports like end of day (EOD), cash position report, instruments issued etc.
  • Monitoring of dummy accounts, suspense accounts, deferred accounts, accounts payable/ receivable, reconciliation and maintenance of suspense accounts register as per the required format.

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IDFC FIRST Bank logo
IDFC FIRST Bank

Banking and Financial Services

Chennai

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