1 - 4 years
1 - 4 Lacs
Posted:1 day ago|
Platform:
Work from Office
Full Time
We are looking for an energetic L1 Support Engineer to provide day-to-day IT support for end-users. The role involves troubleshooting PCs and laptops, assisting with software/hardware issues, and having a basic understanding of firewall operations, network device configuration, and Linux/Ubuntu systems.
Provide first-level support for desktops, laptops, printers, and peripherals.
Troubleshoot operating systems (Windows, Linux/Ubuntu), drivers, and application issues.
Assist with installation and basic configuration of Linux/Ubuntu OS alongside Windows.
Support users with common Linux/Ubuntu issues (package installation, updates, connectivity, permissions).
Perform basic firewall checks (understanding rules, port access issues, escalation when required).
Support basic network device configurations (routers, switches, Wi-Fi access points).
Ensure proper connectivity (LAN, Wi-Fi) for end-users.
Maintain logs and update the ticketing system.
Support IT asset installation and routine health checks.
Provide remote assistance and escalate complex issues to L2/L3 teams.
Diploma/Graduate in IT, Computer Science, or related field.
0 - 2 years of IT support/helpdesk experience.
Basic knowledge of:
Windows OS & MS Office troubleshooting.
Linux/Ubuntu OS installation, updates, package management, and basic troubleshooting.
Hardware troubleshooting (PCs, laptops, printers).
Firewall concepts (rules, port blocking, access issues).
Network devices (basic configuration of switches, routers, Wi-Fi access points).
Strong communication and problem-solving skills.
CCNA or similar Computer Hardware and networking course certification would be an added advantage.
Eagerness to learn and grow into advanced IT support roles.
Indiafilings Pvt Ltd
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