Opening-Executive Operations-M5 E-city Mall -Electronic City

Key Responsibilities

1. Greeting Visitors & Answering Phone Calls

• Greet all visitors warmly and ensure they feel welcomed upon arrival.
  
• Attend incoming calls promptly and professionally.
  
• Provide accurate information to callers regarding mall timings, events, offers, store locations, and services.
  
• Redirect calls to appropriate departments or stores as needed.
  

2. Cleanliness Monitoring

• Conduct regular checks in common areas to ensure cleanliness and hygiene standards are maintained.
  
• Coordinate with housekeeping teams for immediate action on any cleanliness issues.
  
• Report repeated issues or gaps to the Mall Operations Manager.
  

3. Visitor Assistance

• Help visitors with directions, store locations, promotional information, and ongoing events.
  
• Assist elderly visitors, children, and customers with special needs.
  
• Ensure prompt escalation of any visitor complaints to the relevant department.
  

4. Lost and Found Assistance

• Maintain a proper register/log for all lost and found items.
  
• Assist visitors in locating lost items with utmost care and confidentiality.
  
• Follow standard protocols for receiving, recording, storing, and releasing items.
  
• Coordinate with security for verification and item handover.
  

5. Rewards / Loyalty Program Updation

• Update customer details and ensure smooth registration for the malls reward or loyalty program.
  
• Assist visitors in understanding program benefits, points system, and redemption process.
  
• Coordinate with the marketing team for ongoing promotions and reward updates.
  
• Ensure accurate data entry and timely reporting of program activities.
  

6. Retail Stores Coordination

• Act as a support link between mall management and retail stores.
  
• Update store contact details, timings, and promotional information.
  
• Assist stores with operational queries, event coordination, and communication.
  
• Collect daily/weekly footfall, sales, and performance updates as required.
  
• Maintain healthy relationships with store managers to ensure smooth operations.