Understand and Control the reimbursement part ; whether billable to client or non billable. Co ordinate with people who travel to ensure a process of submitting reimbursements on time Address and resolve any discrepancies , arising internally or from clients. Priscilla has been assisting me to punch in my reimbursements To manage all business cards , lapel pins , and such other requirements across the board and co ordinate with the vendor. Co ordinate for cars, any stationery or any such miscellaneous needs during our meets and conferences.
Job Summary: The F&B Executive is responsible for managing and coordinating food and beverage outlets within the mall premises. This includes ensuring smooth food court operations, liaising with F&B tenants, maintaining hygiene and safety standards, and enhancing the overall customer dining experience. Key Responsibilities: Oversee day-to-day operations of the food court and dining zones. Coordinate with F&B tenants to ensure compliance with mall standards and guidelines. Monitor cleanliness, food safety, and hygiene across all F&B outlets. Ensure adherence to legal and statutory requirements related to FSSAI, fire safety, and waste disposal. Support marketing teams with F&B promotions, food festivals, and events. Address customer feedback, complaints, and escalate issues when needed. Track footfall and sales performance of F&B tenants; generate regular reports. Facilitate new F&B store onboarding, store openings, and fit-out coordination. Conduct periodic audits and inspections of F&B areas. Support lease and license agreement processes by providing F&B insights. Key Requirements: Bachelors degree/diploma in Hospitality Management or related field. 2–4 years of experience in F&B operations, preferably in a mall, retail, or large format setup. Excellent communication, coordination, and problem-solving skills. Strong understanding of hygiene, safety, and retail food service norms. Proficiency in MS Office and reporting tools. Flexibility to work weekends, holidays, and in shifts.
1. Developing and executing comprehensive marketing strategies to drive foot traffic and enhance tenant engagement at the mall. 2. Managing the mall's online presence across various digital platforms, including website, social media, email marketing, and online advertising. 3. Collaborating with the mall management team to create marketing campaigns that highlight Mall's unique selling points and resonate with the target audience. 4. Analyzing marketing data and metrics to track campaign performance and make data-driven decisions to optimize results. 5. Managing the marketing budget for Mall, ensuring that campaigns are cost-effective and deliver measurable results. 6. Staying updated with the latest trends and best practices in marketing to continually improve Mall's marketing efforts and drive business growth. Preferred Candidate Profile: - Minimum 4-6 years of experience in marketing, with at least 3 years in a mall or retail industry. - Strong understanding of mall marketing strategies and tactics, with a proven track record of driving foot traffic and enhancing tenant engagement. - Experience in managing mall-specific marketing campaigns across various platforms, including digital, print, and experiential. - Proficiency in digital marketing tools and analytics platforms specific to mall marketing. - Excellent communication and interpersonal skills, with the ability to collaborate effectively with mall management and tenants. - Creative thinking and problem-solving abilities, with a focus on innovative mall marketing initiatives. - Strong analytical skills, with the ability to analyze mall-specific data and metrics to drive informed decisions. - Bachelor's degree in Marketing, Communications, or related field. Perks and Benefits: - Competitive salary commensurate with experience and industry standards. - Health insurance coverage for you and your dependents. - Flexible work hours to accommodate the demands of the mall environment. - Paid time off and company holidays. - Opportunities for professional development and growth within the mall management industry. - Discounts at mall retailers and restaurants. - Access to exclusive events and promotions. - Dynamic and collaborative work environment with a focus on innovation in mall marketing.
1.Greeting & Answering calls & provide Information to callers Greeting each call and provide directions to visitors attempting to locate the mall. Provide information about mall, or related events to visitors Be aware of main contacts for various departments 2. Cleanliness Ensure wipe down of the info desk counter, telephone and desk each time you arrive to work Report large cleaning needs to housekeeping/ facility Manager 3.Assisting visitors In providing directions within the mall Take care of visitors with special needs. Take care of visitors like you would want like to be taken care of as a visitor 4. Assistance with lost and found items Place items that have been turned in into correct lost and found location. Retrieve items that have been turned in from correct lost and found location
Freshers can also apply.
Freshers can also apply. Supervise daily floor activities and ensure timely store openings and closings Ensure tenant compliance with mall SOPs, display guidelines, and hygiene standards Manage housekeeping, security, and maintenance staff on the floor Handle customer complaints and ensure resolution in a timely manner Conduct regular walkthroughs to check cleanliness, maintenance, lighting, and signage Coordinate with retailers for promotions, events, and visual merchandising support Ensure emergency exits, fire alarms, and safety equipment are in working condition Report incidents, damages, or discrepancies to the Operations Manager Monitor footfall and report peak/off-peak hours data Ensure timely execution of daily checklists, inspections, and follow-ups Office Address M5 E-city Mall Mall Office ( Basement) Plot No.-1, Next to Audi showroom, Veerasandra industrial Area, Hosur Rd, opposite to Electronic City Flyover, Phase II, Electronic City, Bengaluru, Karnataka 560100
Maintain accurate stock records and inventory data for the store. Receive, inspect, and organize deliveries from suppliers and vendors. Coordinate with the retail floor team to ensure timely replenishment of products. Maintain purchase orders, invoices, and other documentation. Assist in reporting sales, stock movement, and discrepancies to the store manager. Ensure compliance with store policies and safety standards. Support internal audits and stock verification processes. Liaise with mall administration for approvals, documentation, and compliance requirements. Assist in planning and executing promotions, events, or new launches. Maintain records of returns, exchanges, and damaged goods.
Shop Fit outs - quality and time adherence Ensure that the milestones are met and tenant fit out is carried out in the specified period and approved store design Assist to project costs involved in extra work on site during the fit out process and report to client on the same. Ensure that the house rules are implemented Identify snag list before final completion of tenant fit outs and issuance of T4 certificate Quality check and follow the mall guidelines Fit out completion as per given fit out free period Liaise with the leasing team for Tenant Release Forms Liaise with the MEP personnel of both client and tenant to ensure adherence to TCD Kiosk Fit out Adherence to quality and time Tenant briefing Liaise with Tenants for their site briefing, schedule on fit out, shell handover etc Ensure the shell handover as per the agreement Create milestone certificates and Issue to tenants at important milestones Documentation/SOF closure Close the shop account on all aspects from design, technical design, commercials, settle account for deposits, fit out allowances, compliances and duly signed by client, mall management, financial head and hand over to operations Document all communication, milestones, certificates, account closure, as built plans and details and hand over to management Reports & MIS Prepare weekly and monthly reports Submit weekly TC reports, Mall progress report to the developer
Greeting & Answering Phone/Provide Information to callers. Cleanliness Assist visitors. Assistance with lost and found items 5. Updation of rewards program run at the mall. 6. Retail stores management
Key Responsibilities: Vendor Management: Identify, evaluate, and onboard vendors for various categories (e.g., housekeeping, security, maintenance, kiosks, etc.). Maintain a vendor database and ensure compliance with mall policies. Coordinate with vendors for service delivery and performance monitoring. Contract Drafting & Management: Draft, review, and finalize vendor agreements, lease/license contracts, service-level agreements (SLAs), and AMCs. Ensure all contracts include clear scope, payment terms, duration, termination clauses, and legal safeguards. Coordinate with legal advisors for contract vetting. Track contract renewals and expiries and initiate timely follow-ups. Procurement Operations: Source materials/services as per mall requirements and manage the end-to-end procurement process. Issue purchase orders, collect quotations, and negotiate pricing. Maintain cost efficiency and timely procurement of goods/services.
We are looking for a talented and experienced Architect with 7 to 10 years of experience to join our growing team. The ideal candidate should have a strong background in architectural design and planning, with hands-on experience in retail and or commercial projects. This role demands creativity, technical expertise, and the ability to translate vision into functional, aesthetically appealing spaces. Key Responsibilities Lead and manage architectural design and development for large-scale projects Collaborate with project, leasing, and design teams for concept and execution alignment Prepare design presentations and technical documentation Ensure adherence to regulatory standards and quality benchmarks Coordinate with consultants, clients and external partners throughout project lifecycle What Were Looking For B.Arch with 7–10 years of experience in architectural projects (not interiors) Experience in retail, commercial, or mall developments is highly preferred Strong understanding of design principles, planning, and construction detailing Proficiency in AutoCAD, Revit, and other design tools Understanding of BIM Excellent communication
Shop Fit outs - quality and time adherence Ensure that the milestones are met and tenant fit out is carried out in the specified period and approved store design Assist to project costs involved in extra work on site during the fit out process and report to client on the same. Ensure that the house rules are implemented Identify snag list before final completion of tenant fit outs and issuance of T4 certificate Quality check and follow the mall guidelines Fit out completion as per given fit out free period Liaise with the leasing team for Tenant Release Forms Liaise with the MEP personnel of both client and tenant to ensure adherence to TCD Kiosk Fit out Adherence to quality and time Tenant briefing Liaise with Tenants for their site briefing, schedule on fit out, shell handover etc Ensure the shell handover as per the agreement Create milestone certificates and Issue to tenants at important milestones Documentation/SOF closure Close the shop account on all aspects from design, technical design, commercials, settle account for deposits, fit out allowances, compliances and duly signed by client, mall management, financial head and hand over to operations Document all communication, milestones, certificates, account closure, as built plans and details and hand over to management Reports & MIS Prepare weekly and monthly reports Submit weekly TC reports, Mall progress report to the developer
We are looking for an experienced Facility Manager to ensure smooth operations of our malls MEP (Mechanical, Electrical & Plumbing) services. The role focuses on maintaining zero downtime, ensuring safety compliance, and delivering a great experience to retailers and customers. Key Responsibilities: Oversee daily functioning of all MEP services Implement preventive maintenance and reduce downtime Improve Retail Satisfaction Index (RSI) & Customer Satisfaction Index (CSI) Maintain safety, health & environmental compliance Manage vendors and service providers Support budgeting and drive cost-saving initiatives Coordinate with internal teams, retailers, and external partners What We’re Looking For: 8–15 years of facility management experience Strong knowledge of electrical/mechanical systems Experience in vendor management and compliance Ability to handle operations in a fast-paced environment
Key Responsibilities 1. Greeting Visitors & Answering Phone Calls Greet all visitors warmly and ensure they feel welcomed upon arrival. Attend incoming calls promptly and professionally. Provide accurate information to callers regarding mall timings, events, offers, store locations, and services. Redirect calls to appropriate departments or stores as needed. 2. Cleanliness Monitoring Conduct regular checks in common areas to ensure cleanliness and hygiene standards are maintained. Coordinate with housekeeping teams for immediate action on any cleanliness issues. Report repeated issues or gaps to the Mall Operations Manager. 3. Visitor Assistance Help visitors with directions, store locations, promotional information, and ongoing events. Assist elderly visitors, children, and customers with special needs. Ensure prompt escalation of any visitor complaints to the relevant department. 4. Lost and Found Assistance Maintain a proper register/log for all lost and found items. Assist visitors in locating lost items with utmost care and confidentiality. Follow standard protocols for receiving, recording, storing, and releasing items. Coordinate with security for verification and item handover. 5. Rewards / Loyalty Program Updation Update customer details and ensure smooth registration for the malls reward or loyalty program. Assist visitors in understanding program benefits, points system, and redemption process. Coordinate with the marketing team for ongoing promotions and reward updates. Ensure accurate data entry and timely reporting of program activities. 6. Retail Stores Coordination Act as a support link between mall management and retail stores. Update store contact details, timings, and promotional information. Assist stores with operational queries, event coordination, and communication. Collect daily/weekly footfall, sales, and performance updates as required. Maintain healthy relationships with store managers to ensure smooth operations.
Key Responsibilities 1. Fire Safety Management Develop and implement fire safety policies, SOPs and emergency response procedures Conduct inspections of fire alarms, hydrants, sprinklers, extinguishers & suppression systems Ensure periodic testing, maintenance and AMC management for all fire systems Identify fire hazards and initiate corrective & preventive measures Implement NBC, Electrical and local statutory fire safety requirements 2. Safety Compliance & Audits Ensure compliance with Fire Department norms and statutory regulations Maintain documentation, NOCs, certificates & licenses Coordinate with internal/external auditors including BSC and ISO Support implementation of ISO 14001 & ISO 45001 requirements 3. Emergency Preparedness Conduct fire drills, evacuation drills and mock emergency simulations Form and train Emergency Response Teams, Fire Wardens & Floor Marshals Lead investigation of incidents/near misses, prepare reports & CAPA 4. Training & Awareness Conduct training programs for employees, contractors & service partners Organize safety campaigns, toolbox talks and awareness sessions Ensure competency of security, housekeeping & technical staff 5. Risk Assessment & Mitigation Carry out Fire Risk Assessments & recommend improvement plans Monitor high-risk areas (electrical rooms, kitchens, UPS rooms, etc.) Ensure closure of safety observations, NCRs and audit findings 6. Coordination & Reporting Liaise with Fire Department & statutory authorities for inspections & renewals Submit daily/weekly/monthly Fire Safety reports to management Participate in internal/external audits (BSC, ISO, regulatory bodies) Provide risk-based improvement recommendations Required Experience & Skills Fire & Safety Management 10 to 15 years Strong knowledge of commercial building fire systems Hands-on experience with fire audits & statutory regulations Experience in NBC, NFPA standards & emergency planning ISO 14001 / ISO 45001 implementation exposure (preferred) BSC, Safety audit experience (preferred)
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