Online Sales Executive

Job Summary:

Online Sales Executive

Key Responsibilities:

• Handle customer inquiries received via website, WhatsApp, Instagram, Facebook, email, and other digital platforms.
• Understand customer requirements and suggest suitable

  gold and diamond jewellery

  products.
• Share photos, product videos, pricing, and promotional offers to facilitate sales.
• Maintain product knowledge, especially regarding jewellery specifications, certifications, pricing, and trends.
• Coordinate with the inventory and logistics team for product availability and timely deliveries.
• Build strong relationships with customers to ensure repeat business and referrals.
• Follow up with leads and maintain CRM records.
• Achieve monthly and quarterly sales targets.
• Provide after-sales support, including resolving issues related to delivery, customisation, or returns.
• Stay updated on competitor offerings and online jewellery trends.

Key Skills & Requirements:

• Minimum 13 years of experience in online sales, preferably in jewellery or luxury retail.
• Strong knowledge of

  gold and diamond jewellery

  (cuts, clarity, carats, hallmark, etc.).
• Excellent communication skills – written and verbal (English, Hindi, Telugu preferred).
• Proficiency in WhatsApp Business, Instagram, and other digital platforms.
• Customer-oriented attitude with sales acumen.
• Ability to multitask and handle a fast-paced online sales environment.
• Graduate in any discipline; a diploma or certification in jewellery or fashion is a plus.

Working Days & Hours:

• 6 days a week.
• Flexible availability during weekends and festive seasons is preferred.
• 3 shifts available, need to be flexible.
• 9 hours of duty per day.

Benefits:

• Competitive salary and performance-based incentives.
• Health insurance.
• Opportunities for professional development and career advancement.
• Provident Fund.
• Paid Leave.
• Daily Snack.
• Yearly Bonus.
• A supportive and friendly work environment