Online Reputation Management (ORM)- Executive

We are Hiring – Online Reputation Management (ORM) Executive

We are looking for a proactive and detail-oriented Online Reputation Management (ORM) Executive

Key Responsibilities:

• Monitor and respond to Direct Messages (DMs), comments, and reviews on social media platforms (Facebook, Instagram, Twitter, LinkedIn, etc.).
• Reply to Google reviews and website reviews promptly and professionally.
• Manage and respond to reviews and queries on e-commerce platforms like Amazon, Flipkart, etc.
• Maintain a positive and professional tone in all communications with customers.
• Escalate any critical issues to the concerned team in a timely manner.
• Generate regular reports on customer feedback and overall brand reputation.

Requirements:

• Good communication and writing skills.
• Basic knowledge of social media platforms and online review management.
• Ability to handle customer queries professionally and politely.
• Attention to detail and strong organizational skills.
• Prior experience in Customer Support, Social Media Management, or ORM is a plus.

hr@eumeworld.com

Let’s build a strong online presence together!