Online Exam Monitoring I Education Support Jobs in

Fusion CX

2 - 4 years

5 - 11 Lacs

kolkata

Posted:6 hours ago| Platform:

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Skills Required

basic monitoring tools analytical nda customer service continuous improvement operations technical support recruitment testing

Work Mode

Work from Office

Job Type

Full Time

Job Description

Responsibilities of a Proctor or Examination Monitoring Specialist include:

Monitor exam sessions through software and live video/audio feeds.
Verify the test-taker s identity and confirm correct exam session details.
Identify and flag any potential academic misconduct, including the use of unauthorized resources, websites, or devices.
Verify that each test-taker is taking the correct examination and is fully complying with all established guidelines and instructions.
Support test-takers with basic technical queries and escalate complex issues appropriately.
Report all observed or flagged suspicious behaviors to the designated personnel or relevant departments promptly, and document all activities and maintain accurate, confidential records.
Ensure strict adherence to institutional and organizational testing policies.
Uphold professional conduct, neutrality, and confidentiality throughout all interactions.

Job Requirements:

Required skills and qualifications needed to join this education support role as an exam monitoring Proctor in Kolkata:

Required Skills & Qualifications

Two to four years of experience in customer service or a related field.
Bachelor s degree or equivalent relevant professional experience.
Intermediate proficiency in computer operations, including G Suite, Slack, and a basic understanding of media players.
Prior experience in the education sector or remote proctoring is preferred.
Experience working in SaaS, EdTech, or technical support environments is strongly preferred.

Additional Qualifications

Excellent verbal and written communication skills.
Typing speed of at least 50 words per minute.
Ability to work effectively and independently with minimal supervision.
Commitment to maintaining confidentiality; willingness to sign and adhere to a non-disclosure agreement (NDA).
Openness to constructive feedback and the ability to apply it toward ongoing professional development and growth.

Key Competencies

Observation Skills:
Sharp ability to detect irregularities or violations quickly and accurately.
Technological Agility:
Comfort with using monitoring tools and adapting to new systems.
Problem-Solving:
Ability to troubleshoot technical or operational issues efficiently.
Professional Integrity:
Commitment to neutrality and confidentiality in exam supervision.
Operational Agility:
Ability to stay composed and effective in a fast-paced, high-growth environment

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