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4.0 - 9.0 years

6 - 11 Lacs

Hyderabad

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Let s do this. Let s change the world. In this vital role you will Director, Portfolio Effectiveness and Optimization Results Delivery within the Customer Data & Analytics team is accountable for coordinating our delivery efforts across the internal and external team located in AIN and across India. In addition, the Director must manage relationships across a complex internal set of teams and functional groups. This position reports to the Associate Vice President, Portfolio Effectiveness and Optimization and will be responsible for the following Responsibilities Capability Builder: Establish and grow Amgen India s center of excellence for Forecasting & CI from the ground up. People Leadership: Hire, develop, and lead a blended team of full-time employees and contract workers. Foster a high-performance, inclusive, and collaborative culture. Strategic Partnering: Act as the key offshore liaison for global Forecasting & CI leadership, partnering across US and global collaborators to deliver critical insights and foresight. Delivery Oversight: Ensure on-time, high-quality forecasting models and CI deliverables for pipeline and inline products. Operational Excellence: Develop scalable processes and methodologies, implement best practices in forecast modeling, scenario planning, and competitor landscape analysis. Vendor & Contractor Management: Manage external vendors and contract staff, ensuring high-quality standards, governance, and value delivery. Innovation & Technology Enablement: Champion advanced analytics tools, automation, and AI/ML methodologies in forecasting and intelligence. Stakeholder Engagement: Translate business questions into actionable insights. Effectively communicate findings to senior cross-functional leaders to influence strategic decisions. Financial management: Oversee budget associated with offshore work in India, ensuring best negotiated rates and overall value What we expect of you We are all different, yet we all use our unique contributions to serve patients. Basic Qualifications: Doctorate degree and 4 years of pharmaceutical forecasting and/or Competitive Intelligence experience OR Master s degree and 14 to 16 years of pharmaceutical forecasting and/or Competitive Intelligence experience OR Bachelor s degree and 16 to 18 pharmaceutical forecasting and/or Competitive Intelligence experience Managerial experience directly managing people and/or leadership experience leading teams, projects, programs or directing the allocation of resources Preferred Qualifications: Experience in Global pharmaceutical/biotech forecasting and/or competitive intelligence Deep understanding of forecasting methodologies, epidemiology-based models, analog-based forecasting, and CI frameworks Experience building and scaling global teams, especially in offshore environments Strong background in managing hybrid teams (FTEs and contract workers) Exposure to vendor/outsourcing models and budget management Proficiency in analytics and modeling tools (Excel, Power BI, Python, R, etc.) Excellent communication and influencing skills with senior collaborators Strong project management skills with a track record of delivering impactful insights on time Experience supporting pipeline strategy, launch readiness, or global brand teams Leadership experience in building and developing high performance teams, delivering results, and shaping the future

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5.0 - 10.0 years

7 - 12 Lacs

Mumbai

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Description Position at WebMD About the Company: Headquartered in El Segundo, Calif., Internet Brands is a fully integrated online media and software services organization focused on four high-value vertical categories: Health, Automotive, Legal, and Home/Travel. The company award-winning consumer websites lead their categories and serve more than 250 million monthly visitors, while a full range of web presence offerings has established deep, long-term relationships with SMB and enterprise clients. Internet Brands powerful, proprietary operating platform provides the flexibility and scalability to fuel the companys continued growth. Internet Brands is a portfolio company of KKR and Temasek. WebMD Health Corp., an Internet Brands Company, is the leading provider of health information services, serving patients, physicians, health care professionals, employers, and health plans through our public and private online portals, mobile platforms, and health-focused publications. The WebMD Health Network includes WebMD Health, Medscape, Jobson Healthcare Information, prIME Oncology, MediQuality, Frontline, QxMD, Vitals Consumer Services, MedicineNet, eMedicineHealth, RxList, OnHealth, Medscape Education, and other owned WebMD sites. WebMD , Medscape , CME Circle , Medpulse , eMedicine , MedicineNet , theheart.org , and RxList are among the trademarks of WebMD Health Corp. or its subsidiaries. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. For company details visit our website: www.webmd.com / www.internetbrands.com Education : B.E. Computer Science/IT degree (or any other engineering discipline) Experience : 5+ years Work Timings : 2:00 PM to 11:00 PM IST Requirements : Bachelor s degree in Computer Science, Engineering, or a related field. Proficiency in Swift and Objective-C, with a deep understanding of iOS frameworks and APIs. Experience with RESTful APIs, third-party libraries, and cloud messaging services. Experience with SwiftUI and Combine is a plus. Experience with Apple s design principles and interface guidelines. Experience with object-oriented programming and protocol-oriented programming. Familiarity with continuous integration and deployment (CI/CD) processes. Experience with Unit and UI Testing is a plus. Familiarity with version control systems (e.g., Git) and agile development methodologies. Strong problem-solving skills and the ability to work independently as well as in a team environment. Excellent communication skills and a passion for technology and innovation. Knowledge of Co-pilot or related AI tools to enhance development efficiency and productivity is desirable. Role & Responsibilities: Lead the development process for assigned features and functionalities within the iOS application. Design and implement clean, maintainable, and efficient Swift code. Collaborate with designers, product managers, and other developers to translate user stories and product requirements into technical solutions. Write unit and integration tests to ensure code quality and stability. Identify and resolve bugs and performance issues. Stay up-to-date with the latest trends and technologies in iOS development, including SwiftUI, ARKit, and Core ML. Mentor and guide junior developers within the team.

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8.0 - 10.0 years

25 - 30 Lacs

Hyderabad

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Let s do this. Let s change the world. In this vital role you will responsible for leading and charting the course for the Research Data & Analytics (RDNA) team that builds and transforms data and analytics capabilities for Amgen s drug discovery research organization. This individual will be responsible for developing and leading a highly talented team that is built for delivering high-end and innovative technologies. As a scientific data domain expert, this role will collaborate with cross-functional teams to identify strategies for implementation and adoption of Amgen Research Foundational Data Systems. The ideal candidate will have a strong background in biopharma scientific domains as well as informatics solution delivery with a proven track record of leadership in technology-driven environments that facilitate data-driven R&D activities and has a passion for fostering innovation and excellence in the biotechnology industry. The candidate will have experience in evaluation and coaching of Technology Analysts and Managers, coupled with leadership and transformation experience. Additionally, collaboration with global teams is required to ensure seamless integration and operational excellence. This role demands the ability to drive and deliver against key organizational strategic initiatives, foster a collaborative environment, and deliver high-quality results in a matrixed organizational structure. Roles & Responsibilities: Lead and handle diverse teams within a matrixed organization. Collaborate with geographically dispersed teams, including those in the US, EU, and other international locations. Provide technology delivery leadership and domain expertise for RDNA product teams and capabilities. Partner with Research and Technology leaders to create technology delivery strategy and prioritized agenda for RDNA. Ensure scientific data operations are scoped into building Research-wide Artificial Intelligence/Machine Learning capabilities. Provide leadership for the creation of functional analytics dashboards and fit-for-purposes applications for quantitative research, scientific analysis and business intelligence (via Spotfire, Tableau, Dash, Posit, Streamlit, RShiny, etc.). Manage a suite of custom internal platforms, commercial off-the-shelf (COTS) software, and systems integrations. Follow global standards and practices. Foster a culture of collaboration, innovation, and continuous improvement. Develop talent, motivate the team, delegate effectively, champion diversity within the team and act as a role model of servant leadership. Manage, grow, and develop the Amgen Technology team in India, ensuring global ways of working are embedded in the local organization. Understand the decision-making process, workflows, and business and information needs of business partners and collaborators. Work with Product Owners, Service Owners and/or delivery teams to ensure that delivery matches commitments, acting as a partner concern point and facilitating communication when service commitments are not met. Ensure communication of key performance metrics and analysis of unmet needs. Ensure ongoing alignment with strategy, compliance, and regulatory requirements for technology investments and services. Facilitate standard methodology sharing, ensuring ongoing alignment with the Technology & Digital strategy. Oversee operating budgets and product team budgets, ensuring regular review of actuals and latest estimates, managing according to agreed governance. Ensure alignment of Technology service plans across organization. Provide education to new partners with regards to Data and Analytics service offerings. Remain accountable for ensuring overall organizational compliance to quality/compliance requirements such as GXP and Privacy. What we expect of you We are all different, yet we all use our unique contributions to serve patients. Basic Qualifications: Master s degree and 8 to 10 years of Life Sciences, Computer Science, IT, Computational Chemistry/Cheminformatics, Computational Biology/Bioinformatics or related field, OR Bachelor s degree and 10 to 14 years of Life Sciences, Computer Science, IT, Computational Chemistry/Cheminformatics, Computational Biology/Bioinformatics or related field, OR Diploma and 14 to 18 years of Life Sciences, Computer Science, IT, Computational Chemistry/Cheminformatics, Computational Biology/Bioinformatics or related field Familiarity with data analytics and scientific computing platforms such as Databricks, Dash, Streamlit, RShiny, Spotfire, Tableau and related programming languages like SQL, python, R Excellent problem-solving skills and a passion for tackling complex challenges in drug discovery with technology and data Demonstrated experience building strong teams with consistent practices in a matrix organization In-depth knowledge of Agile processes and principles for coordinated solutions and teams via SAFe Preferred Qualifications: Familiarity with advanced analytics, AI/ML and scientific computing infrastructure, such as High-Performance Compute (HPC) environments and clusters (e.g., SLURM, Kubernetes) 6+ years of experience in implementing and supporting biopharma scientific research data analytics. Experience in a leadership role within a pharmaceutical or technology organization Demonstrated expertise in a scientific domain area and related technology needs Understanding of scientific data strategy, data governance, data infrastructure Experience with cloud (e.g. AWS) and on-premise compute infrastructure Strong analytical/critical-thinking and decision-making abilities Ability to work effectively in a fast-paced, dynamic environment Experience in establishing business partnerships and IS governance practices involving senior business collaborators. Professional Certifications SAFe Agilist, Certified Agile Leader or similar (preferred) Soft Skills: Excellent leadership and team management skills Strong transformation and change management experience Exceptional collaboration and communication skills High degree of initiative and self-motivation Ability to manage multiple priorities successfully Team-oriented with a focus on achieving team goals Strong presentation and public speaking skills Ability to work effectively with global, virtual teams

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8.0 - 13.0 years

25 - 30 Lacs

Hyderabad

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Let s do this. Let s change the world. In this vital role you will lead a global quality complaints team, maintaining accountability for its daily operations. You will ensure complaint processes and systems remain compliant through quality operating standards and procedures to current, emerging internal and external requirements. You will work with key internal stakeholders to enable issues resolution and continuous improvement. You will work closely with Amgen global regulatory and safety teams to ensure complaints business processes are adapted to emerging trends or new requirements in regulations. You will ensure that there is an adequate team of qualified personnel who possess a combination of education, experience, and training to perform the work in accordance with requirements and specifications. As a Director Quality Assurance, Product Complaint and Surveillance you will report to the Executive Director, Quality Head and: Drive execution of the global complaints business process and continuous improvement Maintain oversight of complaints throughout the lifecycle from intake, processing, and through closure Apply in-depth knowledge and subject matter expertise to determine the steps necessary to improve the complaint management system to address the root causes for the complaints Provide accurate and robust surveillance information that meets global health authorities and Amgen requirements Manage the Business Performance team for Combination Product Quality at AIN to ensure timely completion of goals and objectives. Leverage expertise and effectively engages with technical functions to translate risk assessments into complaint codes and decision trees and ensure continual alignment with regulatory filings Manage data sources used for trending, provide necessary data to technical teams for advanced analysis Ensure alignment between linked product complaint and adverse events investigations with Safety data and support for requests from global health authorities regarding the complaints process. Communicate potential product quality or business risks to leadership Escalate critical issues and findings to ensure incorporation into Management Review Contribute to inspection readiness activities Lead cross-functional initiatives to improve and strengthen complaint management system and processes at Amgen Interpret SOPs and regulatory requirements Own Process Standards, Process Overview and SOPs and ensures alignment with document hierarchy and templates Set project timelines and priorities for key initiatives and/or team activities Provide guidance and technical advice to key stakeholders involved in managing complaints Lead and develops a team, providing staff member supervision and on-going coaching Drive Operational Excellence as it pertains to complaint management processes and system Strategically plan, analyze, and manage resources to include budget, contractors, staff, etc. Act upon performance metrics and process issues, implementing actions to drive continuous improvement and escalation to management if needed What we expect of you We are all different, yet we all use our unique contributions to serve patients. Basic Qualifications: Doctorate degree and 8 years of Quality experienceOR Master s degree and 15 years of Quality experience OR Bachelor s degree and 20 years of Quality experience AND 4 years of managerial experience directly managing people and/or leadership experience leading teams, projects, programs or directing the allocation of resources Preferred Qualifications: 10+ years of quality and manufacturing experience in biotech or pharmaceutical industry Advanced Degree in a Science Field Combination products (medicinal product and device) expertise Strong problem solving and data driven analytics Strong leadership skills and the ability to oversee multiple projects simultaneously Able to successfully manage workload to meet timelines Able to respond and provide astute advice quickly in difficult scenarios or in response to tough questions Strong change management skills Familiarity with basic project management tools Ability to negotiate a strategic position after taking feedback from multiple sources Demonstrated ability to lead cross-functional teams, consistently deliver on-time, and with high-quality results Strong aptitude for coaching and providing on-going mentoring and guidance to team Ability to operate in a matrix or team environment with site, functional, and executive leadership Experience driving decision making by using DAI principles Relevant experience having led a complaints organization Experience leading and coaching a diverse, globally dispersed team Knowledge of cGMP regulations (FDA, EMEA, TUV, Health Canada) and industry standards (ISO, ICH, PICs) Strong verbal and written communication. Ability to communicate effectively with Senior and Executive Leadership Highly skilled at interacting effectively with inspectors and agency regulators Working knowledge of applicable manufacturing/testing processes (i.e. API, Drug Substance, Drug Product, Packaging, Device Manufacturing, Design Controls) Ability to succinctly communicate level of risk, urgency, or impact to the business Practical knowledge of human factors principles and best practices Practical knowledge of risk assessments and their application to complaints investigation Ability to travel +/- 20% of time to domestic and international Amgen sites; ability to flex working hours to maximize interactions with global teams.

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10.0 - 14.0 years

35 - 40 Lacs

Hyderabad

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Let s do this. Let s change the world. In this vital role you will manage and oversee the development of robust data and analytic solutions, while mentoring and guiding a team of data engineers. You will be responsible for leading the development, implementation, and management of enterprise-level data and analytics applications that support the organizations data-driven strategic initiatives. You will continuously strive for innovation in the technologies and practices used for data engineering and develop a team of expert data engineers. This role will closely collaborate with counterparts in US and EU. You will collaborate with cross-functional teams, including, platform, functional IT, and business stakeholders, to ensure that the solutions that are built align with business goals and are scalable, secure, and efficient. Roles & Responsibilities: Lead multiple data engineering teams that are responsible for product/project deliveries. Lead the planning, execution, and delivery of data and analytics solutions, ensuring they are completed on time, within scope, and within budget. Oversee the architecture, design, and implementation of scalable, high-performance data and analytic solutions (applications) that include data analysis, data ingestion, data transformation (data pipelines), and analytics. Develop and manage project plans, timelines, and budgets, and communicate progress to stakeholders regularly. Manage the RunOps for data pipelines and analytics solutions. Build and nurture strong relationships with stakeholders, emphasizing value-focused engagement and partnership to align data initiatives with broader business goals. Lead and motivate a high-performing data engineering team to deliver exceptional results. Provide expert guidance and mentorship to the data engineering team, fostering a culture of innovation and best practices. Collaborate with counterparts in US and EU and work with business functions, functional IT teams, and others to understand their data needs and ensure the solutions meet the requirements. Engage with business stakeholders to understand their needs and priorities, ensuring that data and analytics solutions built deliver real value and meet business objectives. Drive adoption of the data and analytics solutions by partnering with the business stakeholders and functional IT teams in rolling out change management, trainings, communications, etc. Stay abreast of emerging data technologies and explore opportunities for innovation. Talent Growth & People Leadership: Lead, mentor, and manage a high-performing team of engineers, fostering an environment that encourages learning, collaboration, and innovation. Focus on nurturing future leaders and providing growth opportunities through coaching, training, and mentorship. Recruitment & Team Expansion: Develop a comprehensive talent strategy that includes recruitment, retention, onboarding, and career development and build a diverse and inclusive team that drives innovation, aligns with Amgens culture and values, and delivers business priorities Organizational Leadership: Work closely with senior leaders within the function and across the Amgen India site to align engineering goals with broader organizational objectives and demonstrate leadership by contributing to strategic discussions What we expect of you We are all different, yet we all use our unique contributions to serve patients. The [vital attribute] professional we seek is a [type of person] with these qualifications. Basic Qualifications: Master s degree and 10 to 14 years of computer science and engineering preferred, other Engineering fields will be considered OR Bachelor s degree and 14 to 16 years of computer science and engineering preferred, other Engineering fields will be considered OR Diploma and 18 to 20 years of computer science and engineering preferred, other Engineering fields will be considered 5+ years of experience managing a team of data engineers. 5+ years of experience in leading enterprise scale data and analytics solutions development. Demonstrated proficiency in leveraging cloud platforms (AWS, Azure, GCP) for data engineering solutions. Strong understanding of cloud architecture principles and cost optimization strategies. Experience using Databricks, Snowflake, Python, PowerBI, Tableau. Proven ability to lead and develop high-performing data engineering teams. Strong problem-solving, analytical, and critical thinking skills to address complex data challenges. Excellent leadership and project management skills, with the ability to manage multiple priorities simultaneously. Preferred Qualifications: Prior experience in data modeling especially star-schema modeling concepts. Familiarity with ontologies, information modeling, and graph databases. Experience working with agile development methodologies such as Scaled Agile. Experienced with software engineering best-practices, including but not limited to version control (Git, Subversion, etc.), CI/CD (Jenkins, Maven etc.), automated unit testing, and Dev Ops. Education and Professional Certifications SAFe for Teams certification (preferred) Soft Skills: Excellent analytical and troubleshooting skills. Strong verbal and written communication skills Ability to work effectively with global, virtual teams High degree of initiative and self-motivation. Ability to manage multiple priorities successfully. Team-oriented, with a focus on achieving team goals Strong presentation and public speaking skills.

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12.0 - 14.0 years

40 - 50 Lacs

Hyderabad

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Let s do this. Let s change the world. We are seeking a Associate Director of ML / AI Engineering to lead Amgen India s AI engineering practice. This role is integral to developing top-tier talent, setting ML / AI best practices, and evangelizing ML / AI Engineering capabilities across the organization. The Associate Director will be responsible for driving the successful delivery of strategic business initiatives by overseeing the technical architecture, managing talent, and establishing a culture of excellence in ML / AI The key aspects of this role involve : (1) prior hands-on experience building ML and AI solutions (2) management experience in leading ML / AI engineering team and talent development (3) Delivering AI initiatives at enterprise scale Roles & Responsibilities: Talent Growth & People Leadership: Lead, mentor, and manage a high-performing team of engineers, fostering an environment that encourages learning, collaboration, and innovation. Focus on nurturing future leaders and providing growth opportunities through coaching, training, and mentorship. Recruitment & Team Expansion: Develop a comprehensive talent strategy that includes recruitment, retention, onboarding, and career development and build a diverse and inclusive team that drives innovation, aligns with Amgens culture and values, and delivers business priorities Organizational Leadership: Work closely with senior leaders within the function and across the Amgen India site to align engineering goals with broader organizational objectives and demonstrate leadership by contributing to strategic discussions Create and implement a strategy for expanding the AI/ML engineering team, including recruitment, onboarding, and talent development. Oversee the end-to-end lifecycle of AI/ML projects, from concept and design through to deployment and optimization, ensuring timely and successful delivery. Ensure adoption of ML-Ops best practices, including model versioning, testing, deployment, and monitoring. Collaborate with multi-functional teams, including product, data science, and software engineering, to find opportunities and deliver AI/ML solutions that drive business value. Serve as an AI/ML evangelist across the organization, promoting awareness and understanding of the capabilities and value of AI/ML technologies. Promote a culture of innovation and continuous learning within the team, encouraging the exploration of new tools, technologies, and methodologies. Provide technical leadership and mentorship, guiding engineers in implementing scalable and robust AI/ML systems. Work closely with collaborators to prioritize AI/ML projects and ensure timely delivery of key initiatives. Lead innovation initiatives to explore new AI/ML technologies, platforms, and tools that can drive further advancements in the organization s AI capabilities. What we expect of you We are all different, yet we all use our unique contributions to serve patients. Basic Qualifications: Master s degree and 12 to 14 years of computer science, Artificial Intelligence, Machine Learning experience OR Bachelor s degree and 14 to 18 years of computer science, Artificial Intelligence, Machine Learning experience OR Diploma and 18 to 20 years of computer science, Artificial Intelligence, Machine Learning experience Preferred Qualifications: Experience in building AI Platforms & applications at enterprise scale Expertise in AI/ML frameworks and libraries such as TensorFlow, PyTorch, Scikit-learn, etc. Hands-on experience with LLMs, Generative AI, and NLP (e.g., GPT, BERT, Llama, Claude, Mistral AI ) Strong understanding of MLOps processes and tools such as MLflow, Kubeflow, or similar platforms. Proficient in programming languages such as Python, R, or Scala. Experience deploying AI/ML models in cloud environments (AWS, Azure, or Google Cloud). Proven track record of managing and delivering AI/ML projects at scale. Excellent project management skills, with the ability to lead multi-functional teams and manage multiple priorities. Experience in regulated industries, preferably life sciences and pharma Good-to-Have Skills: Experience with natural language processing, computer vision, or reinforcement learning. Knowledge of data governance, privacy regulations, and ethical AI considerations. Experience with cloud-native AI/ML services (Databricks, AWS, Azure ML, Google AI Platforms) Experience with AI Observability Professional Certifications (Preferred): Google Professional Machine Learning Engineer, AWS Certified Machine Learning, or Azure AI Engineer Associate, Databricks Certified Generative AI Engineer Associate Soft Skills: Excellent leadership and communication skills, with the ability to convey complex technical concepts to non-technical collaborators. Ability to foster a collaborative and innovative work environment. Strong problem-solving abilities and attention to detail. High degree of initiative and self-motivation. Ability to mentor and develop team members, promoting their growth and success.

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14.0 - 15.0 years

40 - 45 Lacs

Bengaluru

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Job Purpose The role leads learning data and insights reporting, learning quality, learning audit and review. Supports the operationalisation of learning governance agenda at an enterprise level. The role partners very closely with the people data and analytics (PDA) team on data dashboards and insights, GXO teams, Legal & Compliance, BU learning teams, Learning COE and Learning Ops team supporting reporting and insights for compliance, reporting needs and overall governance operationalization. Leads learning quality audit, controls and CI initiatives for the Learning operations and plays a pivotal role in ensuring efficiency and effectiveness of learning operations through measurement, reporting, quality audit and governance at an enterprise level. Key Responsibilities : Lead the operationalization of learning governance framework by proactively supporting the COE and BU Learning teams with learning insights, action governance etc Deploy best practices of quality audit processes and culture to all aspects of the learning value chain, while monitoring and completing audits to address root causes and ensure a robust internal control framework is in place Translate audit findings and observations to actions addressing root cause and proactively follow up with parties on agreed actions to recommend internal control improvements. Program manages the CI agenda within L&D Ops team, deployment of People service performance management system (PS2) and collaborates and coordinate with GXO and learning tech teams as needed. Builds, maintains and enhances and shares the learning data reports, business impact insights reporting with stakeholders. Partners with Global People & Data Analytics team as applicable to present detailed reports on training effectiveness, participation rates, and overall impact to stakeholders and senior management, providing actionable insights for decision-making across the learning value chain. Supports Compliance and Regulatory reporting, working closely with compliance teams to ensure adherence to external policy and regulations Ensure evaluation findings are analysed to identify areas for continuous improvement in learning programs & processes, with recommendations being based on data-driven insights Oversee the implementation of the evaluation framework (driven or owned by the CoE) to assess the effectiveness of learning programs and initiatives across GSK Actively contribute to learning council and support their regular functioning by ensuring access to right levels of data and insights to drive decision making Provide effective leadership, mentoring and coaching to the team Skills & Experience: Experience of managing large enterprise-wide learning / data insights / audit programmes that are global in scope 14 plus yrs experience Knowledge of LXP, LMS, ticketing systems and other learning tools and technology Strong analytical skills Experience of working with data management, insights and analytics tools Knowledge of compliance requirements Insights Generation and Learning Impact Evaluation & Reporting Skills Knowledge of Learning Analytics & Data Collection Knowledge of Learning Science/ theory Understanding of and interest in Use of AI in L&D & continuous improvement Demonstrated experience managing others or successfully leading without authority across matrix teams Experience of initiating or participating in significant Process Creation or Improvement activities and projects Proven ability to lead and influence others both within and without direct line responsibility and to manage in a matrix environment Experience of exercising good judgment and working with a variety of different people Demonstrated written and verbal communication skills

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0.0 - 7.0 years

1 - 5 Lacs

Hyderabad

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This role involves working closely with Amgen Research partners and Technology peers to ensure that the technology/ data needs for drug discovery research are translated into technical requirements for solution implementation. The role leverages scientific domain and business process expertise to detail product requirements as epics and user stories, along with supporting artifacts like business process maps, use cases, and test plans for the software development teams. This enables the delivery team to estimate, plan, and commit to delivery with high confidence and identify test cases and scenarios to ensure the quality and performance of IT Systems. You will join a multi-functional team of scientists and software professionals that enables technology and data capabilities to evaluate drug candidates and assess their abilities to affect the biology of drug targets. This team implements scientific software platforms such as Laboratory Information Management Systems (LIMS) that enable the capture of lab workflows experimental data and Electronic Lab Notebooks (ELN) that act as Amgen s System of Record ensuring data integrity and business continuity. You will implement and manage scientific software platforms across the research informatics ecosystem, and provide technical support, training, and infrastructure management, and ensure it meets the needs of our Amgen Research community. Function as a Scientific Business Systems Analyst within a Scaled Agile Framework (SAFe) product team Serve as a liaison between global Research Informatics functional areas and global research scientists, prioritizing their needs and expectations Manage a suite of custom internal platforms, commercial off-the-shelf (COTS) software, and systems integrations Lead the technology ecosystem for in vivo study data management and ensure that the platform meets their requirements for data analysis and data integrity Translate complex scientific and technological needs into clear, actionable requirements for development teams Develop and maintain a product roadmap that clearly outlines the planned features and enhancements, timelines, and landmarks Identify and manage risks associated with the systems, including technological risks, scientific validation, and user acceptance Develop documentations, communication plans and training plans for end users Ensure scientific data operations are scoped into building Research-wide Artificial Intelligence/Machine Learning capabilities Ensure operational excellence, cybersecurity and compliance. Collaborate with geographically dispersed teams, including those in the US and other international locations. Foster a culture of collaboration, innovation, and continuous improvement. What we expect of you We are all different, yet we all use our unique contributions to serve patients. Basic Qualifications: Bachelor s degree with 0 - 3 years of experience in Life Sciences, Computer Science, IT, Computational Chemistry/Cheminformatics, Computational Biology/Bioinformatics or related field, OR Diploma with 4 - 7years of experience in Life Sciences, Computer Science, IT, Computational Chemistry/Cheminformatics, Computational Biology/Bioinformatics or related field, OR Demonstrated expertise in a scientific domain area and related technology needs Excellent problem-solving skills and a passion for tackling complex challenges in drug discovery with technology and data Experience with writing user requirements and acceptance criteria in agile project management systems such as JIRA Experience with Benchling, Revvity, IDBS, or similar LIMS/ELN platforms Preferred Qualifications: Experience with Agile software development methodologies (Scrum) Experience performing or enabling data capture and analysis from instruments in a research laboratory or vivarium Ability to communicate technical or complex subject matters in business terms Knowledge of business analysis standard processes, DevOps, Continuous Integration, and Continuous Delivery methodology Experience with cloud (e. g. AWS) and on-premise infrastructure Experience supporting ELN/LIMS platforms in biopharma Professional Certifications: SAFe for Teams certification (preferred) Soft Skills: Able to work under minimal supervision Excellent analytical and gap/fit assessment skills Strong verbal and written communication skills Ability to work effectively with global, virtual teams High degree of initiative and self-motivation Ability to manage multiple priorities successfully Team-oriented, with a focus on achieving team goals Strong presentation and public speaking skills

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3.0 - 10.0 years

15 - 20 Lacs

Hyderabad

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Amgen India is a key contributor to the company s global digital transformation initiatives, delivering secure, compliant, and user-friendly digital solutions. As part of the Global Medical Technology - Medical Information team, you will play a critical role in ensuring quality, compliance, and performance across Amgen s Medical Information platforms. In this key leadership role, you will serve as the Senior Test Computer Systems Validation Lead, overseeing and executing validation strategy, risk-based testing, and quality documentation for GxP-regulated systems and digital platforms. You will partner closely with Amgen s Quality, Engineering, and Business teams to uphold data integrity and system compliance across the software development lifecycle. You will lead efforts related to defect tracking, test case development and execution, traceability matrix (RTM) creation, validation documentation, and change request coordination, ensuring the success of mission-critical digital initiatives. Roles Responsibilities: Collaborates with internal teams, including IS functions (Infrastructure, ITIL process owners), external service providers, Corporate Quality, and Medinfo business units. Leads and develops test plans, test cases, test scripts and test reports on multiple projects and ultimately validates that expectations of our users are met during the testing process Responsible for defect tracking, investigation, and resolution throughout testing and validation phases. Prepare, review, and approve test cases to validate system functionality and performance against business requirements. Review and execute Test Runs in alignment with pre-approved testing protocols and documentation best practices. Create, review, and maintain the Requirements Traceability Matrix (RTM) to ensure full test coverage and validation compliance. Lead the creation and review of Validation Summary Reports (VSRs), capturing outcomes, deviations, and traceability to requirements. Draft and manage OQ Pre/Post-Approval Protocols, including alignment with qualification strategy and risk assessments. Collaborate closely with the Amgen Quality Assurance team to ensure validation artifacts meet regulatory and audit-readiness criteria. Drive Change Request (CR) and Change Control processes, from initiation through approval, ensuring accurate system impact assessment and documentation. Initiate and manage ISM Change Requests for release planning and versioning coordination. Serve as the primary liaison for internal and external stakeholders, ensuring cross-functional alignment during validation lifecycle activities. Ensure timely documentation reviews and approvals in accordance with Amgen s standard operating procedures and regulatory requirements. Maintain and enforce validation lifecycle documentation, including Test Plans, Protocols (IQ/OQ/PQ), Design Specifications, and Summary Reports. Drives advancements of automated testing, based on ongoing analysis of manual testing efforts versus efforts to keep test automation current Support system go-lives, data migrations, and infrastructure changes with appropriate validation oversight. Contribute to the continuous improvement of validation templates, SOPs, and risk-based testing strategies. Provide mentorship on compliance issues related to computerized systems, validation best practices and documentation quality and ensure continuous improvement of validation processes. Support regulatory audits and inspections, providing documentation and expert insights as needed. Demonstrate leadership in the end-to-end validation activities for complex IT GxP projects and to operate in alignment with CSV regulations; ITIL Change and Problem Management. What we expect of you We are all different, yet we all use our unique contributions to serve patients. Basic Qualifications: Master s degree and 3 to 4 years of Computer Science, IT or related field experience OR Bachelor s degree and 5 to 6 years of Computer Science, IT or related field experience OR Diploma and 9 to 10 years of Computer Science, IT or related field experience Preferred Qualifications: Demonstrated leadership in GxP validation for complex IT systems and enterprise platforms. Proven experience in validating GxP-critical systems per 21 CFR Part 11, Annex 11, and data integrity standards Proven experience in creating and managing validation artifacts including Validation Plans (VMP) Test Plans, IQ/OQ/PQ Protocols, RTMs, and VSRs. Strong working knowledge of change control systems, including CR and CCMS processes. Proficiency in Quality Management Systems (QMS), including electronic documentation and workflow tools. Experience using ServiceNow, HP ALM, or similar platforms for defect tracking and testing. Effective collaboration with Quality, Regulatory, and IT functions in a regulated industry environment. Deep understanding of SDLC and CSA principles. Experience supporting regulatory inspections and audits. Knowledge of Agile and SAFe methodologies in a validation context. Pharmaceutical industry experience is a strong plus. Must-Have Skills: Proficient in using enterprise tools such as ServiceNow, HP ALM for managing defect tracking, test execution, and validation workflows, ensuring traceability, accountability, and audit-ready documentation throughout the project lifecycle Ability to manage complex change processes, including initiating, reviewing, and approving change requests and attending Change Approval Board meetings. Skilled in partnering with internal IT, Quality Assurance, external vendors, and business units to align validation deliverables with evolving regulatory expectations and business priorities. Proficient in leading test plans, test scripts, reports, requirements traceability, and execution of IQ/OQ/PQ protocols within regulated GxP and CSV-compliant computer systems, ensuring adherence to validation, audit, and documentation standards Good-to-Have Skills: Experience with stakeholder management, ensuring seamless coordination across teams and driving the successful delivery of technical projects Experience supporting regulatory audits and inspections, with the ability to provide validation documentation and subject matter expertise Experience enhancing validation SOPs, templates, and documentation tools for continuous improvement Ability to lead and facilitate cross-functional validation activities with geographically dispersed teams Exposure to testing integrations with platforms like Salesforce, AWS, MuleSoft, or other enterprise systems Experience supporting regulatory inspections and audits, with the ability to present validation documentation and processes confidently. Familiarity with Agile and SAFe frameworks, with the ability to integrate validation practices into iterative development cycles. Professional Certifications Certified Computer System Validation Professional (CSV) SAFe for Teams or SAFe Scrum Master (preferred) ISTQB or equivalent software testing certification Soft Skills: Excellent leadership, coaching, and mentoring capabilities. Strong analytical, problem-solving, and critical-thinking skills. Outstanding communication and stakeholder management abilities. Proactive and self-motivated with a keen eye for detail. Ability to manage multiple projects and competing priorities in a fast-paced environment. A collaborative spirit with a passion for quality and compliance excellence. Experience in working with Quality Assurance (QA) and Regulatory/Compliance teams for audits and inspections What you can expect of us As we work to develop treatments that take care of others, we also work to care for your professional and personal growth and well-being. From our competitive benefits to our collaborative culture, we ll support your journey every step of the way. In addition to the base salary, Amgen offers competitive and comprehensive Total Rewards Plans that are aligned with local industry standards. Equal opportunity statement Amgen is an Equal Opportunity employer and will consider you without regard to your race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status. We will ensure that individuals with disabilities are provided with reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request an accommodation. Apply now and make a lasting impact with the Amgen team. careers. amgen. com As an organization dedicated to improving the quality of life for people around the world, Amgen fosters an inclusive environment of diverse, ethical, committed and highly accomplished people who respect each other and live the Amgen values to continue advancing science to serve patients. Together, we compete in the fight against serious disease. Amgen is an Equal Opportunity employer and will consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or any other basis protected by applicable law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation. .

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0.0 - 7.0 years

1 - 3 Lacs

Hyderabad

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Let s do this. Let s change the world. In this vital role you will own and implements the end-to-end global complaint process and management system, ensuring appropriate business connection across Amgen. In doing so, the focus is on assuring complaint processes and systems remain fully compliant through the quality operating standards and procedures to current, emerging internal and external requirements. In addition, the team translates information from the market to drive continuous improvement. The Associate conducts complaint investigation tasks related to customer feedback records and records with limited information available, as well as records that might not require any investigation. The Associate also determines if complaint investigations require critical issue for further higher level investigation. Evaluates and ensures triaged product complaint records stay in sync with applicable procedures Evaluates and manages customer feedback records to closure Evaluates records that have been determined to be voided and completes the void process Owns records with limited information Completes assigned assessments per applicable procedures Ensures quality of complaint records Drives the complaint process per SOP requirements Owns or handles the review/approval process flow in CDOCS of controlled documents; while adhering to format, content, and style guidelines, considering usability, and ensuring accuracy, consistency, and quality according to templates and style guide Supports management of assigned projects or project tasks to achieve agreed results within time and with encouraged quality, including (but not limited to) proactive written / in person communication, status updates, tracker tool maintenance What we expect of you We are all different, yet we all use our unique contributions to serve patients. Basic Qualifications: Bachelor s degree and 0 to 3 years of Data Sciences, Biochemistry, Chemical Engineering or other Sciences experience OR Diploma and 4 to 7 years of Data Sciences, Biochemistry, Chemical Engineering or other Sciences experience Preferred Qualifications: Basic to Intermediate understanding of other tools (e. g. Smartsheet, Veeva) to support the development and management of documents, business/system processes and related data. Knowledge of Microsoft copilot, open AI Chat GPT, and other AI/Large Language Model (LLM) tools. Understanding of key regulations (e. g. EMA, FDA) and ethical guidelines (GxP) governing the Pharmaceutical industry Accurate utilization of process management systems (eg Amgen CDOCS for controlled documents or Amgen Learning Management System LMS) to process materials; creation distribution of status reports Experience in at least one of the following areas: Quality Management, Document Management, Quality Assurance, Learning Management / Learning Management Systems (LMS) Practical experience with and knowledge of MS Office Applications (e. g. Microsoft Word, Excel, Visio) Practical experience with handling projects / multiple projects at the same time Verbal and written communication skills/writing skills Process/business writing skills Technical Learning Skills - ability and willingness to learn new technologies, processes, and methodologies. Active listening skills Critical/problem-solving/logical thinking skills and process oriented Ability to understand and follow processes / process instructions Attention to detail Ability to translate business and key collaborator feedback and requirements into accurate and efficient processes using clear language and format

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2.0 - 5.0 years

2 - 4 Lacs

Dera Bassi, Punjab

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handle Nuclear Medicine center all over India Maintain Database of prospective Clients Meet Doctor and maintain relationship Understand the market requirement Increase business of the company Need to Travel

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1.0 - 5.0 years

5 - 6 Lacs

Bengaluru

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Education : MBBS(Required) Role & responsibilities All Files should be filled. All investigations should be arranged serially. Once in a week, all files will be scrutinized. All the important BIO MARKERS should be written date wise in a separate sheet. If possible graphically they should be presented. If Radiation is over, Radiation Summary sheet should be there in. See that drugs are given properly by the sisters. See that intake/out [put charts should be filled. All surgical notes must be there:- Intra-operative Notes. Pre-operative investigations Post op Biopsy report Mention if any complication. If chemotherapy is going on please inspect the IV site, administration timings. If a patient is allergic to any drug, please mention it in BOLD at the front. Any consultant, in the round should be accompanied by the Duty Doctor. All patients should be attended on call, at any point of time. All the dressing in surgical ward mainly or any other ward should be done by Doctors/Sisters. All Doctors should follow duty hours, very strictly. In the weekly meeting all details will be discussed. • When any blood transfusion is going on the doctor. Should verify all the records and they should start on their own. • Must attend all medical procedures like Catheterization of the patient intubation etc Note: MBBS degree is required and mandatory Regards Ramya 9886049204

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0.0 - 5.0 years

0 Lacs

Bengaluru, Karnataka

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Product Manager Category: Commercial Marketing Location: Bangalore, Karnataka, IN Job Title – Product Manager – Rare Disease Department – Rare Disease - Marketing- Early Launches Are you ready to be part of a high-performing team at Novo Nordisk that plays a critical role in driving business success? Are you a driven individual with a sharp mind, customer orientation, and a genuine interest in working with people? If you find challenges inspiring and want to drive innovation within a multifaceted and inspiring working environment, then you may be our new Product Manager for the Rare Disease Business Unit. Apply today for a life-changing career. The position As Product Manager you will be reporting to the Senior Marketing Manager of the Rare Disease Business Unit. Our team is driven by the values of support, growth, and innovation, with a strong emphasis on collaboration and making a positive impact. Your key responsibilities will include: Create and execute short and long-term brand marketing strategies. Conduct market and competitor analysis to evaluate affiliate expectations and market potential. Prepare investment plans for medium-term marketing strategies. Lead the development and execution of Go-to-Market strategies for new therapy area launches. Collaborate cross-functionally to ensure successful product positioning and market penetration. Conduct market research to identify opportunities and challenges, staying abreast of industry trends. Develop and nurture a key opinion leader pool and plan scientific meetings, doctor programs, and patient education initiatives. Conduct fieldwork to gain insight into strategy implementation and communicate feedback effectively. Qualifications To be successful in this role, you should have the following qualifications: A Master of Business Administration (MBA) in marketing from a premier B-school. Experience in Rare Diseases, Super Speciality/Monoclonal Antibodies (MAB) Products, and Oncology. 4-5 years of relevant experience in Brand Management, core Marketing, and Product Management. Good communication and negotiation skills. Ability to work with internal and external stakeholders such as the Sales team, Medical Affairs, Market Access, and Customer Engagement. High performer with business and industry understanding, stakeholder management, competitive focus, and patient and science orientation. Drive product lifecycle management from concept to commercialization. About the department The Rare Disease - Marketing - Early Launches department is a dynamic and innovative team dedicated to ensuring the success of our products. Our team is responsible for creating and executing comprehensive marketing strategies for new therapy area launches. We collaborate closely with cross-functional teams to ensure successful product positioning and market penetration. Our department thrives in a fast-paced environment, where we keep up with emerging trends in the pharmaceutical industry to drive market success. Working at Novo Nordisk Novo Nordisk is a leading global healthcare company with a 100-year legacy of driving change to defeat serious chronic diseases. Building on our strong legacy within diabetes, we are growing massively and expanding our commitment, reaching millions around the world and impacting more than 40 million patient lives daily. All of this has made us one of the 20 most valuable companies in the world by market cap. Our success relies on the joint potential and collaboration of our more than 72,000 employees around the world. We recognize the importance of the unique skills and perspectives our people bring to the table, and we work continuously to bring out the best in them. Working at Novo Nordisk, we’re working toward something bigger than ourselves, and it’s a collective effort. Join us! Together, we go further. Together, we’re life changing. Contact To submit your application, please upload your CV and motivational letter online (click on Apply and follow the instructions). Internal candidates are kindly requested to inform their line Managers before applying. Deadline 4th June 2025 Disclaimer It has been brought to our attention that there have recently been instances of fraudulent job offers, purporting to be from Novo Nordisk and/or its affiliate companies. The individuals or organizations sending these false employment offers may pose as a Novo Nordisk recruiter or representative and request personal information, purchasing of equipment or funds to further the recruitment process or offer paid trainings. Be advised that Novo Nordisk does not extend unsolicited employment offers. Furthermore, Novo Nordisk does not charge prospective employees with fees or make requests for funding as a part of the recruitment process. We commit to an inclusive recruitment process and equality of opportunity for all our job applicants. At Novo Nordisk we recognize that it is no longer good enough to aspire to be the best company in the world. We need to aspire to be the best company for the world and we know that this is only possible with talented employees with diverse perspectives, backgrounds and cultures. We are therefore committed to creating an inclusive culture that celebrates the diversity of our employees, the patients we serve and communities we operate in. Together, we’re life changing.

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0.0 - 2.0 years

0 Lacs

Gurugram, Haryana

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Need MR (Medical Representatives) based only in Gurgaon with own conveyance. Knowing doctors of one of following specialties is must: 1. Gynecology 2.Orthopedics 3. Oncology DON'T APPLY if you are Fresher/Pharmacist/Medical Store Experience Whatsapp your resume on 9667781928 We are selling nutraceutical based products. Job Types: Full-time, Permanent Pay: ₹25,000.00 - ₹50,000.00 per month Schedule: Day shift Supplemental Pay: Commission pay Experience: Medical sales: 2 years (Required) Location: Gurugram, Haryana (Required) Work Location: On the road

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0.0 - 5.0 years

0 Lacs

Hyderabad, Telangana

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Product Specialist / Sr Product Specialist Category: Sales Location: Hyderabad, Telangana, IN GLP 1 BU Hyderabad Working at Novo Nordisk is never just a job. It’s the opportunity for a life-changing career. For over 100 years, Novo Nordisk has pioneered many therapeutic breakthroughs in Diabetes, Obesity, Haemophilia and Growth Hormone Disorders. As an employee at Novo Nordisk, you have the potential to make a difference to both people and society. By improving treatment, we will not only keep people healthy and productive, but also help their families and their communities. If you find challenges inspiring and want to drive innovation within a multifaceted and inspiring working environment, you may be our new Product Specialist / Senior Product Specialist in GLP 1 Business Unit based at Hyderabad . The position As a Product Specialist / Senior Product Specialist, you will be responsible for – Identifying and mapping key stakeholders in the assigned geography, in order to implement company’s marketing campaigns and projects (with help from Area Sales Manager) Regularly engaging with doctors on a continuous and consistent basis to detail and promote company’s products, handle queries and objections and close the call by demanding prescriptions Adhere to the Sales effectiveness KPIs of call average, frequency, coverage, personal order booking and others (full responsibility) Meet the C&FA agent if it is situated in his/her territory, to ensure that the product is supplied on time to the stockist and to place the indent to the company Meet the stockists regularly and ensure that they have adequate stocks to service retailers and in turn purchase the products from the C&FA agent regularly Conduct prescription audits regularly in the territory with the retailers to Screen the doctors list Evaluate the outcome of previous visit to the particular doctor Understand the competitors’ strategies and identify competitors’ prescribers Book orders and ensure product availability Assist the Ares Sales Manager in strategic segmentation of doctors for high value inputs and support in gently persuading the doctor to ensure adequate input-output ratio Provide feedback regarding competitor’s activities and other relevant developments to the sales leadership Conduct CME, PEP and other relevant activities as and when necessary after obtaining appropriate approvals from superiors Maintain discipline in timely completion of processes like daily call reporting, monthly reporting, adhering to the tour programs, updating doctor contact cards Strive for results & commit to customers: engaging new / strategic doctors (Cardio, others), conversion & increase in Spread & Harvest Transversal collaboration with other teams / businesses, as needed. Qualifications You hold a full-time Bachelor’s degree in Pharma or a Life Science You should have <5 years of pharma sales Exposure to Diabetes or other super-specialty therapy areas like Cardiology, Oncology etc. About the department The GLP-1 team in the India affiliate looks after two therapy areas – type 2 diabetes and obesity. Our aim is to drive better awareness and adoption of GLP-1 RAs for the treatment of type 2 diabetes and obesity. Our product portfolio spans Rybelsus® (oral semaglutide), Victoza®, Working at Novo Nordisk At Novo Nordisk we recognize that it is no longer good enough to aspire to be the best company in the world. We need to aspire to be the best company for the world and we know that this is only possible with talented employees with diverse perspectives, backgrounds and cultures. We are therefore committed to creating an inclusive culture that celebrates the diversity of our employees, the patients we serve and the communities we operate in. We commit to an inclusive recruitment process and equality of opportunity for all our job applicants. We are happy to discuss flexible working, depending on the role and subject to business needs. Contact To submit your application, please upload your CV and motivational letter online (click on Apply and follow the instructions). Deadline 26th May 2025 Disclaimer It has been brought to our attention that there have recently been instances of fraudulent job offers, purporting to be from Novo Nordisk and/or its affiliate companies. The individuals or organizations sending these false employment offers may pose as a Novo Nordisk recruiter or representative and request personal information, purchasing of equipment or funds to further the recruitment process or offer paid trainings. Be advised that Novo Nordisk does not extend unsolicited employment offers. Furthermore, Novo Nordisk does not charge prospective employees with fees or make requests for funding as a part of the recruitment process. We commit to an inclusive recruitment process and equality of opportunity for all our job applicants. At Novo Nordisk we recognize that it is no longer good enough to aspire to be the best company in the world. We need to aspire to be the best company for the world and we know that this is only possible with talented employees with diverse perspectives, backgrounds and cultures. We are therefore committed to creating an inclusive culture that celebrates the diversity of our employees, the patients we serve and communities we operate in. Together, we’re life changing.

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0.0 - 5.0 years

0 Lacs

Mumbai, Maharashtra

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Product Specialist / Sr Product Specialist Category: Sales Location: Mumbai, Maharashtra, IN GLP 1 BU Mumbai Working at Novo Nordisk is never just a job. It’s the opportunity for a life-changing career. For over 100 years, Novo Nordisk has pioneered many therapeutic breakthroughs in Diabetes, Obesity, Haemophilia and Growth Hormone Disorders. As an employee at Novo Nordisk, you have the potential to make a difference to both people and society. By improving treatment, we will not only keep people healthy and productive, but also help their families and their communities. If you find challenges inspiring and want to drive innovation within a multifaceted and inspiring working environment, you may be our new Product Specialist / Senior Product Specialist in GLP 1 Business Unit based at Mumbai. The position As a Product Specialist / Senior Product Specialist, you will be responsible for – Identifying and mapping key stakeholders in the assigned geography, in order to implement company’s marketing campaigns and projects (with help from Area Sales Manager) Regularly engaging with doctors on a continuous and consistent basis to detail and promote company’s products, handle queries and objections and close the call by demanding prescriptions Adhere to the Sales effectiveness KPIs of call average, frequency, coverage, personal order booking and others (full responsibility) Meet the C&FA agent if it is situated in his/her territory, to ensure that the product is supplied on time to the stockist and to place the indent to the company Meet the stockists regularly and ensure that they have adequate stocks to service retailers and in turn purchase the products from the C&FA agent regularly Conduct prescription audits regularly in the territory with the retailers to Screen the doctors list Evaluate the outcome of previous visit to the particular doctor Understand the competitors’ strategies and identify competitors’ prescribers Book orders and ensure product availability Assist the Ares Sales Manager in strategic segmentation of doctors for high value inputs and support in gently persuading the doctor to ensure adequate input-output ratio Provide feedback regarding competitor’s activities and other relevant developments to the sales leadership Conduct CME, PEP and other relevant activities as and when necessary after obtaining appropriate approvals from superiors Maintain discipline in timely completion of processes like daily call reporting, monthly reporting, adhering to the tour programs, updating doctor contact cards Strive for results & commit to customers: engaging new / strategic doctors (Cardio, others), conversion & increase in Spread & Harvest Transversal collaboration with other teams / businesses, as needed. Qualifications You hold a full-time Bachelor’s degree in Pharma or a Life Science You should have <5 years of pharma sales Exposure to Diabetes or other super-specialty therapy areas like Cardiology, Oncology etc. About the department The GLP-1 team in the India affiliate looks after two therapy areas – type 2 diabetes and obesity. Our aim is to drive better awareness and adoption of GLP-1 RAs for the treatment of type 2 diabetes and obesity. Our product portfolio spans Rybelsus® (oral semaglutide), Victoza®, Working at Novo Nordisk At Novo Nordisk we recognize that it is no longer good enough to aspire to be the best company in the world. We need to aspire to be the best company for the world and we know that this is only possible with talented employees with diverse perspectives, backgrounds and cultures. We are therefore committed to creating an inclusive culture that celebrates the diversity of our employees, the patients we serve and the communities we operate in. We commit to an inclusive recruitment process and equality of opportunity for all our job applicants. We are happy to discuss flexible working, depending on the role and subject to business needs. Contact To submit your application, please upload your CV and motivational letter online (click on Apply and follow the instructions). Deadline 26th May 2025 Disclaimer It has been brought to our attention that there have recently been instances of fraudulent job offers, purporting to be from Novo Nordisk and/or its affiliate companies. The individuals or organizations sending these false employment offers may pose as a Novo Nordisk recruiter or representative and request personal information, purchasing of equipment or funds to further the recruitment process or offer paid trainings. Be advised that Novo Nordisk does not extend unsolicited employment offers. Furthermore, Novo Nordisk does not charge prospective employees with fees or make requests for funding as a part of the recruitment process. We commit to an inclusive recruitment process and equality of opportunity for all our job applicants. At Novo Nordisk we recognize that it is no longer good enough to aspire to be the best company in the world. We need to aspire to be the best company for the world and we know that this is only possible with talented employees with diverse perspectives, backgrounds and cultures. We are therefore committed to creating an inclusive culture that celebrates the diversity of our employees, the patients we serve and communities we operate in. Together, we’re life changing.

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5.0 years

0 Lacs

Gujarat

On-site

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Summary The Sales Representative is a leading driver of our customer interactions and sales performance. They are the face of our customer experience approach and build deep relationships that deliver value for customers and patients in order to drive sales growth in a compliant and ethical manner. About the Role Key Responsibilities Drive Competitive Sales Growth -Personalize and orchestrate customer engagement journeys for target HCPs by reflecting customer preferences, leveraging available content and multiple engagement channels Build engagement by working in partnership with HCPs to develop a sustained collaboration over time for Novartis Deliver memorable, customer-centric experiences beyond clinical differentiation by listening to their needs and understanding their healthcare environment -Leverage available data sources to create, dynamically prioritize and adjust relevant territory, account and customer interaction plans Share customer insights with relevant internal stakeholders on an ongoing basis to support the development of product-and indication-related content, campaigns and interaction plans -Deliver Value to Customers and Patients Collaborate compliantly with cross-functional teams to design and implement solutions that address unmet customer and patient needs -Act with integrity and honesty by treating customers and colleagues in a transparent and respectful manner with clear intent. When facing ethical dilemmas, do the right thing and speak up when things don't seem right. Live by Novartis Code of Ethics and Values and Behaviors. To be populated at local level, based on the guidance that will follow from IMI Field Engagement Performance Management Council outcomes Role Requirements : 5+ years of Sales experience in Healthcare / Pharma / related business, established Network to target Customer Group desirable Territory knowledge is must. Science educational background is must, B.Sc, B.Pharma Good communication skills Desirable Requirements : Oncology experience Why Novartis: Our purpose is to reimagine medicine to improve and extend people’s lives and our vision is to become the most valued and trusted medicines company in the world. How can we achieve this? With our people. It is our associates that drive us each day to reach our ambitions. Be a part of this mission and join us! Learn more here: https://www.novartis.com/about/strategy/people-and-culture You’ll receive: You can find everything you need to know about our benefits and rewards in the Novartis Life Handbook. https://www.novartis.com/careers/benefits-rewards Commitment to Diversity and Inclusion: Novartis is committed to building an outstanding, inclusive work environment and diverse teams' representative of the patients and communities we serve. Accessibility and accommodation Novartis is committed to working with and providing reasonable accommodation to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the recruitment process, or in order to perform the essential functions of a position, please send an e-mail to diversityandincl.india@novartis.com and let us know the nature of your request and your contact information. Please include the job requisition number in your message Join our Novartis Network: If this role is not suitable to your experience or career goals but you wish to stay connected to hear more about Novartis and our career opportunities, join the Novartis Network here: https://talentnetwork.novartis.com/network Why Novartis: Helping people with disease and their families takes more than innovative science. It takes a community of smart, passionate people like you. Collaborating, supporting and inspiring each other. Combining to achieve breakthroughs that change patients’ lives. Ready to create a brighter future together? https://www.novartis.com/about/strategy/people-and-culture Join our Novartis Network: Not the right Novartis role for you? Sign up to our talent community to stay connected and learn about suitable career opportunities as soon as they come up: https://talentnetwork.novartis.com/network Benefits and Rewards: Read our handbook to learn about all the ways we’ll help you thrive personally and professionally: https://www.novartis.com/careers/benefits-rewards Division International Business Unit Innovative Medicines Location India Site Gujarat Company / Legal Entity IN10 (FCRS = IN010) Novartis Healthcare Private Limited Functional Area Sales Job Type Full time Employment Type Regular (Sales) Shift Work No Accessibility and accommodation Novartis is committed to working with and providing reasonable accommodation to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the recruitment process, or in order to perform the essential functions of a position, please send an e-mail to [email protected] and let us know the nature of your request and your contact information. Please include the job requisition number in your message. Novartis is committed to building an outstanding, inclusive work environment and diverse teams' representative of the patients and communities we serve.

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0.0 years

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Sangareddi, Telangana

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Passionate about communication and counselling patients to create better health outcomes To advertise the service and provide quality leads Understand oncology medications and can dispense drugs as prescribed by the treating oncologist Maintains patient care database by entering new information as it becomes available Maintain the operation of the unit dose area and drug mixing room Work on competent dispensing medications per procedures and laws Verifying findings and reports for backing up data Maintains quality service by establishing and enforcing organization standards Maintains professional and technical knowledge by attending educational workshops Preferable Pharm D or Doctor of Pharmacy) Job Types: Full-time, Permanent Pay: ₹21,001.00 - ₹30,000.00 per month Benefits: Flexible schedule Health insurance Paid sick time Paid time off Schedule: Day shift Ability to commute/relocate: Sangareddy, Telangana: Reliably commute or planning to relocate before starting work (Preferred) License/Certification: PCI (Required) Work Location: In person

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0.0 years

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Visakhapatnam, Andhra Pradesh

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JOB DESCRIPTION Paediatric Oncology Nutritionist Cuddles Foundation brings holistic nutritional counselling to children fighting cancer across India. As a Cuddles Nutritionist, you’ll get a chance to improve treatment outcomes of children in government and charity cancer hospitals alongside award-winning oncologists and clinicians. So, being organised, flexible, and prioritising your time will be vital. Responsibilities: You’ll manage out-patients and in-patients in the Paediatric Oncology and Hematology departments. You’ll assess the child’s health needs and diet, complying with the guidelines outlined in our training manual. This includes anthropometric examinations, such as measuring height, weight, BMI and assessing the child’s nutritional status and deficiencies. You’ll develop diet plans for every child, involving the child and the family, based on a careful analysis of their medical condition and required growth and development. You’ll maintain detailed records of your counsel for mapping success, monitoring and evaluation, and publishing case studies. You’ll conduct weekly group counselling sessions, and parent support meets to help caregivers cope with treatment conditions and inspire good food habits to prevent or manage infections. You’ll distribute aid initiated by Cuddles at the hospital, including monthly ration, eggs, bananas, dry fruits, milk, etc. You’ll participate in meetings and training programs conducted by the organisation and be open to learning, assignments and evaluations. You’ll keep up with the latest nutritional science research. As a representative of Cuddles at the hospital, you will collaborate with the doctors and nurses while reporting to your team lead regularly. You’ll ensure patient satisfaction, quality care, regulatory compliance, and efficient use of resources. Must-Haves: A Master’s or Diploma in Clinical Nutrition and Dietetics. At least a 6-month internship at a multispecialty hospital and 1-year work experience. Fluency in the Telugu, English and Hindi language. Excellent verbal and written communication skills, with exceptional attention to detail. Willing to commit to at least 18 months of work. Proficient with Microsoft Excel. Ability to work in a team and have a strong work ethic. Skills: You’re a great listener A large part of your work as a paediatric nutritionist will depend on what children tell you or don’t tell you. You have to be empathetic to what they and their parents are going through. You are an influencer and a champion for good nutrition at all times. You are a champ at influencing people. People come to you for advice. You will inspire parents, children, and even doctors to follow good nutrition practices in your day-to-day work. You believe food heals. You have a knack for dealing with kids. You are patient and compassionate. You can tell a good story and inspire children to eat right. You don’t talk down to them. You are their advocate and friend. Data doesn’t scare you. You will have to keep a keen eye on nutritional data, malnourishment status, calorie counts and deficiencies of your patients. You have a knack for technology. We love tech when it makes your life easy. We solve the malnutrition problem in critical illnesses through our FoodHeals App. You will be using this in your day-to-day work. You’re a stickler for organising things. You have remarkable attention to the slightest detail and meticulous organisational skills. Your closet and drawers are a testament to this skill: when something doesn’t have a place, you make one for it and teach others to keep it that way. You can manage schedules, prioritise your work and follow it with minimum supervision. Location: Visakhapatnam, Andhra Pradesh

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0.0 years

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Ahmedabad, Gujarat

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SHARE THE CV :- 9898060384 Key Responsibilities ■ Responsible for taking vitals of patient of OPD Patients ■ Responsible for managing the patient waiting time and sending patients to doctors timely for consultation ■ Responsible for monitoring the up keeping of the consultation rooms before patient visits ■ Responsible for making sure that the necessary facilities and instruments are ready each day before patient visits ■ Responsible for taking consent form for OPD patients as and when required ■ Responsible for overlooking that the patients are attended properly ■ Assist the doctor/consultant with any requirements they would have ■ Responsible for shifting of the patients as per direction to necessary departments ■ Responsible for promptly attending the emergency patients for OPD Patients ■ Responsible for maintaining all the files of the patients as per compliance and hospital procedures ■ Responsible for recording of all patient data as per compliance and hospital procedures ■ Responsible for monitoring the stock for clinical equipment and medications and update the Purchase division timely ■ Responsible for ensuring the comfort of patients ■ Responsible for taking vitals of patient of Indoor Patients ■ Responsible for providing nursing care for specified patients, including appropriate supportive care and administration of chemotherapy, and other oncology treatments/procedures as prescribed ■ Responsible for explaining the patients/relatives about the queries/concerns with regards to the treatments administered ■ Responsible for promptly attending the emergency patients for IPD Patients ■ Responsible for assisting female patients for procedures with the Doctors ■ Responsible for taking consent form for Indoor patients as and when required ■ Responsible for co coordinating bed/room allotment to patients in IPD ■ Responsible for administrating SOS medications to patients and treatments as per Doctor s advice ■ Responsible for performing nursing assessments and triage of patient care needs for new and ongoing patients ■ Responsible for providing family support as required ■ Responsible for following established departmental SOPs, procedures, quality improvement objectives, and safety, environmental, and/or infection control standards ■ Responsible for performing miscellaneous job related duties as assigned Secondary Responsibilities ■ Responsible for managing the queries on the phone for patients treatment side effects/complications in case of the Medical Officer not available ■ Responsible for Arranging the file of the Patient ■ Responsible for managing Reception and Pharmacy functions in absence of the staff to smoothen patient experience Job Type: Full-time Pay: ₹20,000.00 - ₹28,000.00 per month Benefits: Cell phone reimbursement Flexible schedule Health insurance Internet reimbursement Leave encashment Paid sick time Paid time off Provident Fund Schedule: Evening shift Morning shift Night shift Education: Bachelor's (Preferred) Language: Hindi (Required) Location: Ahmadabad, Gujarat (Required) Shift availability: Night Shift (Required) Day Shift (Required) Overnight Shift (Required) Work Location: In person

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0.0 years

0 Lacs

Paldi, Ahmedabad, Gujarat

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Key Responsibilities ■ Responsible for taking vitals of patient of OPD Patients ■ Responsible for managing the patient waiting time and sending patients to doctors timely for consultation ■ Responsible for monitoring the up keeping of the consultation rooms before patient visits ■ Responsible for making sure that the necessary facilities and instruments are ready each day before patient visits ■ Responsible for taking consent form for OPD patients as and when required ■ Responsible for overlooking that the patients are attended properly ■ Assist the doctor/consultant with any requirements they would have ■ Responsible for shifting of the patients as per direction to necessary departments ■ Responsible for promptly attending the emergency patients for OPD Patients ■ Responsible for maintaining all the files of the patients as per compliance and hospital procedures ■ Responsible for recording of all patient data as per compliance and hospital procedures ■ Responsible for monitoring the stock for clinical equipment and medications and update the Purchase division timely ■ Responsible for ensuring the comfort of patients ■ Responsible for taking vitals of patient of Indoor Patients ■ Responsible for providing nursing care for specified patients, including appropriate supportive care and administration of chemotherapy, and other oncology treatments/procedures as prescribed ■ Responsible for explaining the patients/relatives about the queries/concerns with regards to the treatments administered ■ Responsible for promptly attending the emergency patients for IPD Patients ■ Responsible for assisting female patients for procedures with the Doctors ■ Responsible for taking consent form for Indoor patients as and when required ■ Responsible for co coordinating bed/room allotment to patients in IPD ■ Responsible for administrating SOS medications to patients and treatments as per Doctor s advice ■ Responsible for performing nursing assessments and triage of patient care needs for new and ongoing patients ■ Responsible for providing family support as required ■ Responsible for following established departmental SOPs, procedures, quality improvement objectives, and safety, environmental, and/or infection control standards ■ Responsible for performing miscellaneous job related duties as assigned Secondary Responsibilities ■ Responsible for managing the queries on the phone for patients treatment side effects/complications in case of the Medical Officer not available ■ Responsible for Arranging the file of the Patient ■ Responsible for managing Reception and Pharmacy functions in absence of the staff to smoothen patient experience Job Types: Full-time, Permanent Pay: ₹18,000.00 - ₹27,000.00 per month Benefits: Leave encashment Provident Fund Schedule: Day shift Evening shift Morning shift Night shift Supplemental Pay: Overtime pay Application Question(s): GNM Language: Hindi (Preferred) Location: Paldi, Ahmedabad, Gujarat (Required) Shift availability: Day Shift (Required) Night Shift (Required) Overnight Shift (Required) Work Location: In person

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0.0 - 3.0 years

0 Lacs

Hyderabad, Telangana

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Job Title: Sr Associate - Authorization Years of Experience: 2-3 years Shift Timings: Night Shift (7:00 PM to 4:00 AM) Mode of operation: Work from office Mode of Interview: In-Person Location: Hyderabad, Telangana Job Description We are looking for Sr Associate/ Associate Expert- Authorizations " who can join our team. Below is job requirement. Additional Comments NexGen Experience is desirable. Oncology and Orthopedic specialty experience will be valuable. Knowledge of the US payer mix will be a great value add.

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2 - 3 years

0 Lacs

Mumbai Metropolitan Region

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Company Description Dr. Reddy’s Laboratories Ltd. is a leading multinational pharmaceutical company based across global locations. Each of our 24,000 plus employees comes to work every day for one collective purpose: to accelerate access to affordable and innovative medicines because Good Health Can’t Wait. We started in 1984 with a modest investment, 20 employees and a bold vision. Today, we have research and development centres, manufacturing facilities or a commercial presence in 66 countries. For nearly four decades, we have stood for access, affordability and innovation based on the bedrock of deep science, progressive people practices and robust corporate governance. As the pharmaceutical industry evolves and undergoes disruption, we see an opportunity – to strengthen our core further (the next steps) and to build the future (the new bets). ‘The Next and the New’ is how we aim to continue to be the partner of choice – purpose-driven, future-ready and sustainable. Our aim is to reach over 1.5 Bn+ patients across the world by 2030 by growing our core businesses and building for the future with sustainability at the core of our purpose and strategy. Sustainability for us means operating in a manner that respects people, planet and purpose – helping us conserve precious resources, serve our patients, create value for stakeholders, give back to society, fulfil our potential and maintain our integrity and transparency Dr Reddy’s maintains a work environment, free from discrimination and is an equal opportunity employer. We are committed to employ & nurture all qualified diverse workforce without regard to race, colour religion, nationality, sex, age, disability status, genetics, sexual orientation, gender expression, citizenship or any other characteristic or classification protected by applicable law(s) of the country we operate in. We treasure every talent, and recognize merit and diversity in our organization. Job Description Job Summary We are seeking an experienced and dynamic Product Manager to ensure successful brand growth and the launch of innovative market-driven products for gathering market insights from Key Opinion Leaders (KOLs), developing and executing new product launch plans, conducting effective sales force training, and implementing market research strategies for brand performance enhancement. Collaborating with the SCM team for product availability and maintaining strong relationships with KOLs. Roles & Responsibilities You will be responsible for generating new product ideas from Key Opinion Leaders (KOL) interactions, prioritizing these ideas, preparing business cases, analyzing market and competitor data, and handling creative aspects like branding. The aim is to ensure the timely launch of products that address unmet market needs. You will be responsible for marketing planning by preparing product launch materials, coordinating launch meetings, training the sales force, and tracking initial product performance for the first 12 months to ensure effective product marketing. You will be responsible for brand performance review by gathering market insights, identifying key issues, and implementing action plans to maintain optimal brand performance, including conducting market research for brand positioning correction. You will be responsible for interacting with Key Opinion Leader (KOLs), conducting fieldwork to gather insights, updating KOLs on product value, and collating product evidence and clinical reports to build strong relationships and drive growth. You will be responsible for Supply Chain Management (SCM) by tracking product quantities and supply, sharing new product plan quantities with the SCM team, and promptly addressing product shortages or excess to ensure product availability in the market. You will be responsible for meeting with Regional Sales Managers (RSMs) to collect feedback, gather campaign feedback, and develop region-specific strategies to incorporate regional needs into the product plan and improve performance. Qualifications Educational qualification- Science/Pharma/Medical Graduate preferably with MBA in Marketing Minimum work experience- 2-3 years of experience in sales and 1-2 years of experience in marketing Skills & attributes Technical Skills Understanding of Pharmaceutical industry; ability to interpret market data; gain marketing insights from various resources Basic understanding of anatomy and physiology. Ability to analyze market trends, competitor activities, and customer needs within the generics market. Strong problem-solving skills to address regulatory challenges, market access issues, and product-related obstacles. Behavioural Skills Strong collaborator and excellent communication. Good at building and leveraging relationship. Adaptability and change management skills. Creative and good Analytical thinker. Additional Information About the Department Global Generics India Global Generics India business journey began in 1986. In the last three decades, we have grown as a trusted name in the healthcare industry and rank as one of the top 10 Pharma Companies in the Indian Pharma Market (IPM) as per IQVIA MAT (November 2022). Our commitment to Lead Ahead has helped us move ranks from 16th position to 10th position (IPM) in the last four years. We are a fast-growing organisation with double-digit growth and significant market share in domestic markets. Currently, we rank among the top 5 in oncology, anti-allergy and gastrointestinal diseases and the top 10 in a few other therapy areas. Our focus is on leveraging our digital capabilities, collaborations, innovations and inorganic opportunities to become the top 5 companies in the Indian Pharma Market. Benefits Offered At Dr. Reddy’s we actively help to catalyse your career growth and professional development through personalised learning programs. The benefits you will enjoy at Dr. Reddy’s are on par with the best industry standards. They include, among other things and other essential equipment, joining & relocation support, family support (Maternity & Paternity benefits), learning and development opportunities, medical coverage for yourself and your family, life coverage for yourself. Our Work Culture Ask any employee at Dr. Reddy’s why they come to work every day and they’ll say, because Good Health Can’t Wait. This is our credo as well as the guiding principle behind all our actions. We see healthcare solutions not only as scientific formulations, but as a means to help patients lead healthier lives, and we’re always attuned to the new and the next to empower people to stay fit. And to do this, we foster a culture of empathy and dynamism. People are at the core of our journey over the last few decades. They have been supported by an enabling environment that buoys individual ability while fostering teamwork and shared success. We believe that when people with diverse skills are bound together by a common purpose and value system, they can make magic. For more details, please visit our career website at https://careers.drreddys.com/#!/

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0 - 3 years

0 Lacs

Bengaluru, Karnataka

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Position Summary: The Database Programmer II is responsible for the design, development, testing, implementation, maintenance and support of clinical databases and applications. Position will interface directly with the internal team (i.e. Data Management, Project Management, etc.), EDC vendor, clients and third-party vendors to gather requirements and provide status updates. Qualifications: Minimum Required: Must have experience in developing and customizing clinical data management databases in a clinical, scientific or health care discipline 3 years' experience in clinical database programming Bachelor's and/or a combination of related experience Medidata Rave EDC Rave API integration experience using external vendor modules Good to have Rave Advanced Custom Function programming experience Other Required: Proficiency in Microsoft Office: Word, Excel, PowerPoint, Outlook. Able to handle a variety of clinical research tasks. Excellent organizational and communication skills Professional use of the English language; both written and oral. Experience in Object Oriented Programming (C#, C++, VBS, etc.…), scripting language (PERL, etc.), SAS, R, SQL Understanding of CDISC standards (CDASH, SDTM, ADaM, etc.) Experience in clinical database management system development. Experience in a clinical, scientific or healthcare discipline. Experience in utilizing various clinical database management systems Broad knowledge of drug, device and/or biologic development and effective data management practices Strong leadership and interpersonal skills Must be able to communicate effectively in the English language. Preferred: Oncology and/or Orphan Drug therapeutic experience Base SAS®, SAS/STAT and SAS/ACCESS software SAS Macro programming language Advanced experience in Database Management, object-oriented programming Veeva set up experience Any data provided as a part of this application will be stored in accordance with our Privacy Policy. For CA applicants, please also refer to our CA Privacy Notice. Precision Medicine Group is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, age, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or other characteristics protected by law. If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact Precision Medicine Group at QuestionForHR@precisionmedicinegrp.com. It has come to our attention that some individuals or organizations are reaching out to job seekers and posing as potential employers presenting enticing employment offers. We want to emphasize that these offers are not associated with our company and may be fraudulent in nature. Please note that our organization will not extend a job offer without prior communication with our recruiting team, hiring managers and a formal interview process.

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3 - 7 years

3 - 5 Lacs

Mumbai

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3+ years of hands-on collections experience Experience with Great Plains accounting system is a plus Detail oriented and proficient with Microsoft Office Experience working with US Clients Excellent communication skills both written and verbal, and interpersonal skills Ability to work independently Highly self-motivated and directed with keen attention to detail Proven analytical and problem-solving abilities Ability to effectively prioritize and execute tasks in a high-pressure environment Role & Responsibilities: Review customer aging reports to ascertain status of collection and balance outstanding, and to evaluate next steps to follow up on open customer invoices Monitor the percentages of aged accounts Pursue collection of all invoices until payment is made Place direct phone calls and emails to customers that are past due and work directly with internal sales reps/teams as needed to pursue collection Draft and send collections letters to all customers with outstanding balances when necessary Send payment demand letters for accounts over 90 days past due when necessary Relay to management all accounts that need to be written off to bad debt Prepare documentation necessary to create the credit or debit memo necessary to true up a customer account Oversee and assist with the clean-up of unapplied receipts and short paid invoices. Address customer complaints concerning invoicing or service rendered and works on complaints of service failures with designated departments Coordinate and participate with all audits of activity related to invoicing and collections Other relevant duties as assigne

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