Officer Customer care

The officer customer care at the disaster recovery site in Hyderabad requires a graduate or postgraduate candidate under 35 years of age. The role involves effectively handling inbound and outbound calls, responding to customer queries through various communication channels, such as emails, live chat, and social media. It is essential to perform these activities in a time-bound manner. The officer will coordinate with teams at the primary site to understand operational aspects and processes related to customer care. They will also be responsible for informing customers about updates and policies as per the shared communication. Analyzing and reporting customer data to devise new strategies or update existing ones are crucial aspects of the role. Building and maintaining healthy relationships with depository participants, registrar and transfer agents, and clearing houses is vital. The officer should ensure that customers have a positive experience with CDSL. Assisting DPs/RTAs in addressing technical queries related to the CDAS application and online application is part of the responsibilities. Candidates with prior experience in customer support functions, efficient execution and coordination skills, good verbal and written communication skills, familiarity with MS Office (including Excel formulas), and openness to work in late shifts are preferred. A graduate or postgraduate from any field with 2-3 years of post-qualification experience in customer care function would be suitable. Experience in capital markets, depositories, depository participants, RTAs, or related fields is an added advantage. To apply for this position, please email your resume to careers@cdslindia.com with the position applied for mentioned in the subject column.,