Office Operations Specialist

Role & responsibilities

Preferred candidate profile

Experience:

Detailed Responsibilities:

• Ensure smooth delivery of all soft services including housekeeping, pantry, cafeteria, mailroom, transport, waste management, pest control, landscaping, and front office operations.
• Develop and implement standard operating procedures (SOPs) for all soft services, ensuring consistency, efficiency, and compliance with company standards.
• Oversee cafeteria/food court management, ensuring quality, hygiene, vendor compliance, employee feedback handling, and continuous service improvement.
• Monitor and manage transport services (company-arranged cabs/shuttles, parking allocation, traffic management) to ensure safety, punctuality, and efficiency.
• Ensure pantry and housekeeping operations maintain high standards of hygiene, cleanliness, and service quality across all office areas.
• Supervise and coordinate front office/reception services, ensuring professional client/visitor management, call handling, and courier/mailroom operations.
• Track and close employee helpdesk/service requests related to soft services within SLA timelines, ensuring preventive measures to avoid repeat issues.
• Conduct regular inspections of all office areas to ensure cleanliness, upkeep, and compliance with workplace safety and hygiene standards.
• Lead employee experience initiatives through workplace events, engagement activities, and hospitality-driven services to foster a positive work environment.
• Develop and manage vendor relationships for all soft services, ensuring SLA adherence, periodic reviews, and negotiation for cost-effective service delivery.
• Conduct periodic audits and reviews of soft service performance, including MIS/MMR reporting, vendor scorecards, and employee satisfaction surveys.
• Ensure statutory and legal compliance in soft services areas (FSSAI, hygiene audits, waste disposal norms, fire safety, etc.).
• Drive sustainability practices such as waste segregation, eco-friendly housekeeping consumables, and energy-efficient solutions in coordination with corporate sustainability goals.
• Plan and monitor the annual training calendar for all outsourced staff on customer service, workplace etiquette, hygiene, and safety protocols.
• Act as a point of escalation for soft services-related issues and ensure prompt resolution with root-cause analysis and corrective measures.

Educational Qualification & other Requirements:

• Qualification & Specialization: Degree in Hotel management / Hospitality Management / or graduation in any other field.
• Persons with additional qualification in safety, fire, ISO certifications, finance, MBA will be preferred.
• Good verbal and written communication skills with fluency in English & Hindi.
• He/She must be smart & have passion for Client Handling and interacting with multiple stakeholders.
• Good Presentation skills.
• Experience in budgeting.
• Skills MS Office Suite, SharePoint
• BI Dashboard development experience will be a big plus.