Office Executive

The Office Executive plays a key role in ensuring smooth day-to-day operations within the travel company. This role involves administrative support, customer coordination, documentation handling, and assisting travel consultants with itinerary preparation and booking processes. The Office Executive acts as a central point of communication between clients, vendors, and internal teams.

Key Responsibilities1. Administrative & Office Management

• Handle daily office operations, including phone calls, emails, walk-in inquiries, and appointment scheduling.
• Maintain office records, filing systems, and travel documentation.
• Manage office supplies, stationery, and vendor coordination.
• Ensure compliance with company policies and travel industry standards.

2. Customer Support

• Assist customers with inquiries related to travel packages, bookings, cancellation policies, and documentation requirements.
• Provide timely responses to queries via phone, email, and in-person.
• Maintain customer satisfaction through professional communication and follow-ups.

3. Booking & Documentation

• Support travel consultants in preparing itineraries, quotations, and travel proposals.
• Assist with bookings for flights, hotels, transportation, tours, and travel insurance.
• Process visas, passports, travel permits, and other client documentation.
• Maintain accurate records of bookings, vouchers, invoices, and payments.

4. Coordination & Communication

• Coordinate with travel suppliers, airlines, hotels, and tour operators.
• Ensure timely delivery of travel vouchers, tickets, and confirmation details.
• Communicate changes, updates, or special requests to clients and vendors.

5. Data Management & Reporting

• Update CRM or travel management systems with client information and booking details.
• Prepare daily, weekly, and monthly reports on sales, inquiries, and office activities.
• Assist in maintaining client databases and travel package information.

Skills & QualificationsEssential Skills

• Strong communication and interpersonal skills
• Good organizational and time-management abilities
• Proficiency in MS Office (Word, Excel, PowerPoint) & email communication
• Attention to detail and accuracy
• Ability to multitask and manage deadlines
• Basic travel industry knowledge (preferred)

Education & Experience

• Bachelor’s degree or equivalent qualification
• Fresher / 1–3 years of experience in office administration; experience in a travel company is an advantage

Personal Attributes

• Positive attitude and customer-centric approach
• Professional appearance and behavior
• Problem-solving mindset
• Team player with strong work ethics

Job Types: Full-time, Fresher

Pay: ₹12,000.00 - ₹15,000.00 per month

Work Location: In person