O365 Engineer

Job Title:

Job Summary:

L2 O365 Support Engineer

Key Responsibilities:

• Troubleshoot and resolve issues related to

  Exchange Online

  , including mailbox access problems, email delivery failures, and transport rule configurations.
• Support

  OneDrive for Business

  : resolve sync issues, manage access permissions, perform data recovery, and configure sharing settings.
• Manage

  SharePoint Online

  site access, permissions, library errors, and integration with

  Microsoft Teams

  .
• Provide assistance with

  Microsoft Teams

  : troubleshoot meeting scheduling, chat synchronization, call quality, and app integrations.
• Collaborate with L1 support teams to escalate unresolved incidents and ensure timely resolution of service tickets.
  
• Assist with

  O365 license provisioning

  , group assignments, and mailbox migrations.
• Maintain and update documentation such as troubleshooting guides, user FAQs, and platform update notes.
  
• Perform periodic health checks across O365 services and generate detailed usage and performance reports.
  
• Ensure compliance with IT security policies during user provisioning and collaboration setup.
  
• Participate in knowledge-sharing sessions and assist in training junior support staff.
  

Required Skills & Qualifications:

• Hands-on experience with

  Microsoft 365 Admin Center

  and

  Exchange Admin Console

  .
• Proficiency in supporting and configuring core

  Office 365 services

  in hybrid and cloud environments.
• Strong troubleshooting skills, with the ability to interpret logs and error messages to identify root causes.
  
• Familiarity with

  PowerShell scripting

  for O365 administration and reporting is a plus.
• Excellent communication skills and a customer-focused approach.
  
• Ability to prioritize and manage multiple tasks effectively under pressure.
  

Preferred Qualifications:

• Experience working in enterprise IT environments supporting O365 services.
  
• Knowledge of IT security standards and compliance requirements related to Microsoft 365.
  
• Certifications such as

  Microsoft 365 Certified: Modern Desktop Administrator Associate

  or

  Microsoft 365 Certified: Messaging Administrator Associate

  .

Why Join ITC Infotech?

• Work with a leading IT services company known for innovation and technology excellence.
  
• Opportunity to grow your skills in Microsoft cloud technologies and enterprise collaboration tools.
  
• Collaborative and supportive work environment at our Mumbai Andheri East office.
  
• Competitive salary and benefits package.