Non-Voice Support (International)

Artech Infosystems Private Limited

3 - 9 years

4 - 5 Lacs

Hyderabad Telangana India

Posted:4 days ago| Platform: Foundit logo

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Skills Required

Chat Support Non Voice Customer Support

Work Mode

On-site

Job Type

Full Time

Job Description

Description

We are seeking an experienced Non-Voice Support professional to join our team in Hyderabad. The ideal candidate will have a strong background in providing exceptional customer service through non-voice channels such chat. This role is crucial in ensuring customer satisfaction and maintaining our company's reputation for quality service.

Responsibilities

Provide efficient and effective non-voice support to international clients via chat.
Resolve customer queries and issues in a timely manner while ensuring high levels of customer satisfaction.
Maintain accurate records of customer interactions and transactions.
Collaborate with team members and other departments to enhance service delivery.
Follow up with clients to ensure their issues are resolved and they are satisfied with the service provided.

Skills and Qualifications

3-9 years of experience in customer service or non-voice support roles.
Excellent written communication skills in English.
Proficient in using customer support software and tools.
Strong problem-solving abilities and attention to detail.
Ability to work independently and as part of a team in a fast-paced environment.
Familiarity with international customer service standards and practices.

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