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CES limited
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non voice process

non voice process

18 - 29 years

|

1 - 4 Lacs

Posted:4 days ago| Platform: GlassDoor logo

Apply

Skills Required

support chat data verification crm compliance resolve reports workflow typing

Work Mode

Remote

Job Type

Full Time

Job Description

Key Responsibilities

Handle customer queries and support requests through email, chat, or ticketing systems.
Perform data entry, data verification, and data management tasks with accuracy.
Process orders, applications, forms, or account updates as per company guidelines.
Review, update, and maintain records in internal databases or CRM tools.
Perform quality checks to ensure data accuracy and compliance with policies.
Coordinate with internal teams to resolve customer issues or escalate complex cases.
Prepare daily/weekly reports and maintain workflow documentation.
Meet productivity, quality, and turnaround time (TAT) targets.
Follow standard operating procedures (SOPs) and maintain confidentiality of information.

Required Skills

Strong written communication skills.
Good typing speed and accuracy.
Basic computer knowledge (MS Office, email platforms, CRM tools).
Ability to multitask and manage time efficiently.
Strong attention to detail and problem-solving ability.
Ability to work in a fast-paced environment.
Willingness to work in shifts (if required)
Age criteria : 18 to 29 years
Required experience : fresher to 2 years experience

Job Types: Full-time, Permanent, Fresher

Pay: ₹16,272.03 - ₹34,620.17 per month

Benefits:

Work from home

Work Location: In person

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