Non Technical Voice Process

Hello,

We are hiring for Non-Technical Voice Process for one of the Big4 Company for C2H.

Payroll: Dynpro India Pvt Ltd (C2H/Contract2Hire)

Technical Support (International Voice Process)

Work Location: Mind space-Hyderabad

Shift: Rotational

Hybrid Model

Experience: 1-3 Years

Any graduate

Role & responsibilities

• To assist employees with financial application issues over the phone, chats and

emails in a timely manner so that they can perform their job and be productive for the firm.

It might involve either direct resolution of the problem or escalation to another team as the

case may be. Our customers have a high expectation that you will be able to resolve their

issue on the interactions, but they recognize that there are some issues that can only be

resolved by teams outside the Contact Center.

• Willingness to work in rotational shifts including Weekends.
• Avoiding unscheduled absenteeism , failing which will have a serious impact on the

employment.

• Use the right tools & knowledge, provide quality of service, and stay current on support

changes

• Arrive to work on time and on days scheduled as well as adhering to the schedule provided

by WFA (Work Force Administration).

• Treat customers with courtesy and respect by following our Quality Guidelines .
• Follow established process, procedures and member firm polices while maintaining

compliance

• Stay current on new deployments and system updates .
• Report potential call drivers to leadership
• Meet provided KPIs FCR, Schedule Adherence, Quality, CSAT
• Contribute to Knowledge Database and process improvements
• Support Firm Emergency processes
• Maximize availability to support inbound contacts
• Appropriate handling of contact through following knowledge to transfer/escalate to the

correct groups

• Follow guidelines for handling Personally Identifiable Information (PII), confidential and

sensitive information

• Take initiative and own your career
• Stay current on the tools used to support our customers

Preferred candidate profile

Should be ready to work for C2H (contract to hire)

Should Join within 15-30 days

Virtual Interview with 3 rounds

Note: Kindly share your CV on the below mentioned details if your profile is match

Experience:

Ctc:

Exp ctc:

Notice period:

Thanks & Regards

Sahil Sahoo

Executive- Talent Acquisition

Whatsapp No:- +91-7978743691

sahil.s@dynpro.in

Dynpro India Pvt Ltd