Node.js & Flutter Support Engineer

We are seeking a proactive and technically skilled Support Engineer to join our team. The ideal candidate will have hands-on experience in Flutter, NodeJS, and MongoDB, and will be responsible for providing technical support, troubleshooting issues, and ensuring smooth operation of applications and services.

Position Overview:

Exp: 1- 3 yrs

Location: Kolkata, Coimbatore, Kochin Trivandrum

Mandatory Skills: Flutter, Node JS, Mongo DB

Role: 70 % Support 30% implementation

Shift: Rotational 24*5 support, weekend on call support - rotational

Interested candidates can directly apply in EY GDS Carrer Portal using below Link

LINK TO APPLY: https://careers.ey.com/job-invite/1649325/

Role & responsibilities

• Provide technical support to clients and end-users to troubleshoot and resolve complex software issues related to web and mobile applications using Flutter.
• Troubleshoot and resolve issues in both native applications and responsive web portals, ensuring high performance and reliability.
• Perform code analysis and debugging to identify and fix software defects and performance bottlenecks.
• Provide ongoing application support and maintenance, including monitoring performance, identifying bugs, and implementing fixes.
• Design, develop, and maintain scalable and efficient backend services using Node.js.
• Work with MongoDB to design and optimise database schemas and queries for performance.
• Create and manage RESTful APIs and web API layers to support front-end applications.
• Analyse application logs and metrics using Grafana and other monitoring tools to identify and troubleshoot problems.
• Collaborate with cross-functional teams, including developers and QA engineers, to identify root causes and implement appropriate solutions.
• Develop and write clear and concise technical documentation, including resolution steps, troubleshooting guides, and FAQs.
• Debug complex issues, perform root cause analysis, and implement effective solutions with minimal downtime.
• Stay updated with the latest industry trends and technologies to provide innovative solutions and improve overall system efficiency.
• Implement CI/CD pipelines using tools like Harness and Jenkins to automate deployment processes.
• Assist in providing training and guidance to junior support team members, sharing technical knowledge and best practices.
• Collaborate with project managers and stakeholders to prioritise and address critical customer issues in a timely manner.