Posted:20 hours ago|
Platform:
Work from Office
Full Time
Assign and manage trouble tickets to field operations.
Coordinate with field manpower to ensure prompt fault resolution.
Alarms monitoring and configuration on different NMS systems
Co-ordinate with Client ,NOC and other project stakeholders for service issue updates and resolution follow-ups.
Oversee daily operational tasks related to enterprise service delivery along with Database Management
Ensure all assigned work complies with defined service level agreements (SLAs).
Provide support in troubleshooting and escalation of network faults
**Education:** BE/B.Tech in Electronics and Communication or equivalent.
**Experience:** Minimum 3 years of experience with the below skills in :
Enterprise Service Delivery
IP Network , Transmission Network, Radio Links, ISP Network, Enterprise links like P2P, P2MP,L2 , L3, MPLS etc.
Preferably should have done CCNA
Operations and troubleshooting of large-scale last mile ISP networks.
Coordination with technical and field teams for issue resolution.
Strong interpersonal , communication and presentation skills.
Ability to work under pressure and meet strict timelines.
GTPL Hathway
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