NOC Technician

Betsol

2 - 5 years

3 - 7 Lacs

bengaluru

Posted:11 hours ago| Platform:

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Skills Required

switching eigrp network engineering noc wan networking bgp network administration ccnp ospf noc operations routing vtp vlan firewall sdh cisco routers lan hsrp troubleshooting mpls network operations ccna

Work Mode

Work from Office

Job Type

Full Time

Job Description

Perform daily review to add or remove devices from monitoring as required
Perform daily review to report on the status of all monitored systems
Provide timely response to all requests for new monitoring of systems or devices
Track and ensure resolution and documentation of Incidents/Problems
Configure and maintain monitoring, escalation and status reporting of network nodes
Use of ticketing system to track work and call logs
Coordinate with Operations and engineering teams to validate alerts and reduce false positives.
Troubleshoot routers, switches, firewalls, VPNs, and voice infrastructure.
Execute patching schedules and support release/change management.
Handle Informatica workflow Level 1 issues.
Provide L1 support for applications.
Route tickets to and triage with relevant L2 team.

Schedule flexibility with ability to work non-standard business hours
Must have strong troubleshooting and multitasking skills
Strong communication skills written and verbal
Must possess a keen analytical and structured approach to problem solving
Ability to prioritize workload and meticulous attention to detail are key skills for this job
Basic Knowledge and full understanding of standard networking protocols (TCP/IP, SSH, SFTP, HTTP)
6 12 months experience with server/network monitoring tools (e.g., SolarWinds, Pingdom).
Basic Data Center Experience to include some combination of the following technologies: Windows, Linux, Cisco, Avaya, MS-SQL, Aruba. (6 months to 1 year experience)
Basic Knowledge in VoIP Technologies (Entry level knowledge)
Basic Knowledge and basic understanding of Virtualization (Entry Level knowledge)
Proven ability to work independently
Willingness to learn in a fast-paced environment

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