NOC Technician

BETSOL is a cloud-first digital transformation and data management company offering products and IT services to enterprises in over 40 countries. BETSOL team holds several engineering patents, is recognized with industry awards, and BETSOL maintains a net promoter score that is 2x the industry average. BETSOL’s open-source backup and recovery product line, Zmanda (Zmanda.com), delivers up to 80% savings in total cost of ownership (TCO) and best-in-class performance. BETSOL Global IT Services (BETSOL.com) builds and supports end-to-end enterprise solutions, reducing time-to-market for its customers. BETSOL offices are set against the vibrant backdrops of Broomfield, Colorado and Bangalore, India. We take pride in being an employee-centric organization, offering comprehensive health insurance, competitive salaries, 401K, volunteer programs, and scholarship opportunities. Office amenities include a fitness center, cafe, and recreational facilities. Learn more at betsol.com.

The position will be primarily responsible for creation and management of alerts, actions and reports in a variety of network management platforms such as Solarwinds, StatusPage, Pingdom and Alertfind. The NOC Technician consults with the appropriate IT teams to resolve problems based on monitoring and alerting. The position will also work closely with all Support teams and members of the IT Operations teams to develop a strong all-round understanding of their systems and networks.

Responsibilities:

• Perform daily review to add or remove devices from monitoring as required
• Perform daily review to report on the status of all monitored systems
• Provide timely response to all requests for new monitoring of systems or devices
• Track and ensure resolution and documentation of Incidents/Problems
• Configure and maintain monitoring, escalation and status reporting of network nodes
• Use of ticketing system to track work and call logs
• Coordinate with Operations and engineering teams to validate alerts and reduce false positives.
• Troubleshoot routers, switches, firewalls, VPNs, and voice infrastructure.
• Execute patching schedules and support release/change management.
• Handle Informatica workflow Level 1 issues.
• Provide L1 support for applications.
• Route tickets to and triage with relevant L2 team.

• Schedule flexibility with ability to work non-standard business hours
• Must have strong troubleshooting and multitasking skills
• Strong communication skills – written and verbal
• Must possess a keen analytical and structured approach to problem solving
• Ability to prioritize workload and meticulous attention to detail are key skills for this job
• Basic Knowledge and full understanding of standard networking protocols (TCP/IP, SSH, SFTP, HTTP)
• 6–12 months’ experience with server/network monitoring tools (e.g., SolarWinds, Pingdom).
• Basic Data Center Experience to include some combination of the following technologies: Windows, Linux, Cisco, Avaya, MS-SQL, Aruba. (6 months to 1 year experience)
• Basic Knowledge in VoIP Technologies (Entry level knowledge)
• Basic Knowledge and basic understanding of Virtualization (Entry Level knowledge)
• Proven ability to work independently
• Willingness to learn in a fast-paced environment