Job
Description
As the NOC Manager, your primary responsibility will be to oversee the daily operations of the Network Operations Center (NOC) to ensure optimal performance, availability, and security of network systems. You will lead a team of NOC engineers, coordinate incident response, and implement proactive monitoring strategies to minimize downtime and maintain service quality. Your strong command over enterprise-grade NOC operations, network monitoring, escalation handling, ISP/cloud coordination, and resilience design will be crucial in this role. Additionally, your experience in managing hybrid network infrastructure with high availability and performance SLAs will be beneficial for success in this position. Key Responsibilities: - Lead and manage the NOC team to monitor, troubleshoot, and resolve network and system issues. - Ensure 24/7 operational coverage and timely response to incidents and outages. - Develop and maintain standard operating procedures (SOPs) for incident management and escalation. - Collaborate with IT, cybersecurity, and infrastructure teams to ensure network reliability and security. - Analyze performance metrics and generate reports on network health and incident trends. - Implement automation and monitoring tools to improve operational efficiency. - Conduct regular training and skill development for NOC staff. - Manage vendor relationships and coordinate with service providers for issue resolution. - Ensure compliance with SLAs and internal policies. Qualifications Required: - Bachelor's degree in Computer Science, Information Technology, or related field. - Proven experience in managing NOC operations and network infrastructure. - Strong understanding of network monitoring tools and incident management processes. - Excellent communication and leadership skills. - Ability to work under pressure and handle multiple tasks simultaneously. - Relevant certifications such as CCNA, CCNP, or ITIL would be a plus. (Note: Additional details about the company were not provided in the job description.) As the NOC Manager, your primary responsibility will be to oversee the daily operations of the Network Operations Center (NOC) to ensure optimal performance, availability, and security of network systems. You will lead a team of NOC engineers, coordinate incident response, and implement proactive monitoring strategies to minimize downtime and maintain service quality. Your strong command over enterprise-grade NOC operations, network monitoring, escalation handling, ISP/cloud coordination, and resilience design will be crucial in this role. Additionally, your experience in managing hybrid network infrastructure with high availability and performance SLAs will be beneficial for success in this position. Key Responsibilities: - Lead and manage the NOC team to monitor, troubleshoot, and resolve network and system issues. - Ensure 24/7 operational coverage and timely response to incidents and outages. - Develop and maintain standard operating procedures (SOPs) for incident management and escalation. - Collaborate with IT, cybersecurity, and infrastructure teams to ensure network reliability and security. - Analyze performance metrics and generate reports on network health and incident trends. - Implement automation and monitoring tools to improve operational efficiency. - Conduct regular training and skill development for NOC staff. - Manage vendor relationships and coordinate with service providers for issue resolution. - Ensure compliance with SLAs and internal policies. Qualifications Required: - Bachelor's degree in Computer Science, Information Technology, or related field. - Proven experience in managing NOC operations and network infrastructure. - Strong understanding of network monitoring tools and incident management processes. - Excellent communication and leadership skills. - Ability to work under pressure and handle multiple tasks simultaneously. - Relevant certifications such as CCNA, CCNP, or ITIL would be a plus. (Note: Additional details about the company were not provided in the job description.)
